CVS

Attn: Store Manager Lisa!

I want highly recommend the outstanding customer services offered to me by Nancy. She was knowledgeable, Empathetic, courteous and demonstrated quality of service to resolve my issue. She is great asset.I say this as I work in the cooperate world in the domestic and international logistics industry. I would personally would like to see this is taken in to your consideration with the staff you have. Here is why ;

10/05in the evening me and my family came to take pictures for biometric requirements and the gentleman who helped also was very professional and efficient. I took digital download pics in USB and when I got home the next day while I was using this picture it was rejecting on application prices due to various issues which final I was advise I need to take professional pics that require biometric standard facility. Since I had paid $73 on these pictures I came to your store on 10/07 and spoke to lady named TERESA. As I explained to her the situation she did not understand my concern but kept refusing to assist me stating that the I did not purchase those pics from your store and they don’t issue pics in USB. It was very frustrating and she told me I need to come the next morning and talk to the manager Lisa. Then NANCY walked in to the cashier who was observing this conversation asked me if I had the invoice with the barcode which at the time I didn’t. Teresa kept provoking me and then I asked her politely are you new here ? She mentioned yes and I even don’t know the store phone number. Then I asked her can I speak to someone who is experience that can understand my issue. She demanded that she is the manager. The. Since I was told that Lisa is the manager how did she change that statement. Then I told her if you are the manager I would like refund beam cause this is not working or defective. Then she stated that she is the supervisor and kept lying while the associate NANCY could not do anything. I work in the managerial position myself I would not put a Custer in distress like this. I finally walked away when Nancy told if you have a barcode receipt she could issue a refund. Then Teresa stayed I m new I have not handle a situation like this but I like handling things this I told her well you handled the situation very poorly. She accused me that I was coming I told that she is the one who lied and didn’t want to assist. Finally I walked to my card and I found the receipt in the floor and brought in where I spoke to NANCY and she was able to track my order and issue a refund. With this as a store manager I think you will have more positive reviews/ customers satisfaction if you encourage and have people like NANCY as store supervisor or a person with authority to make decision as I mentioned above. Thank you and im greatly appreciate the help again for NANCY’s level of problem solving skills.

Why this mattered the most I had toddler in the car and was in a urgency going home it took 45 mins to resolve with unpleasant conversations with person (Teresa)who had no care towards what my situation. Again I’m thankful for NANCY who stepped in to help. Will I return to your store Maybe.

I have always been treated respectfully at this CVS. From the front end people to the pharmacy. Loretta, Christina & Ryan are wonderful people. They may be busy yet they always have time to explain new RXs. Thank you, gang!!

Everyone here is so kind, helpful and hardworking. The Pharmacists Loretta and Ryan are both so awesome. Every technician is always so helpful and do whatever they can to accommodate your prescription needs. Love that they know me by name and always work so hard. Thank you!

Lisa was amazing and helped me get my new passport photo done within 10min

It took a while to become used to this area. The pharmacist initially was rough around the edges. Instead of negative reviews try to find out why the staff is the way they are. Now I have a fantastic relationship with my pharm team ^_^

This CVS is on point. I can't keep up with my prescriptions and refills. Cvs keeps track. The people in the pharmacy request refills when I need them. They make sure that my insurance is contacted if my med is not covered. I refuse to go anywhere else.

These guys are always awesome. I've never had an issue. My wife gets tons of prescriptions and I can't keep up. They always make I sure of renewals and any prescriptions that are done with a text. Good people.

I have been going to this pharmacy for over two years now and I have never had a problem getting my scripts on time. Love this place

Friendly staff nice red haired girl helped me with my coupons. Would recommend :)

Friendly staff greets you. Fully stocked on items I shop for.

They are quick in helping customers and nice

Sincere thanks, Loretta. In a five minute telephone conversation you fixed a week's worth of misunderstandings. Can't thank you enough!
Joanne Sullivan

4 because for long receipts. Could have been A 5 with normal size receipts!!!!!!!!!!