Little Palace Store

I've bought clothes from them for my niece and nephews as well as for baby showers. All the clothing is super adorable! My niece loves the dresses I buy for her! Plus everything is very affordable! I enjoy supporting local, family owned businesses and I will for sure be back!

My go to place to order gifts for my nieces and nephews. Great customer service and discounts. Also it is a small, family owned business now based in the U.S., so I love supporting them! Since the new owners took over and transformed their store it has been amazing!

False advertising. I ordered a dress for my daughters 3rd birthday pictures and the dress that came was nothing like what was pictured. It was above the knee as opposed to ankle length, a single layer of tulle, and missing the flower detail on the back of the dress. The dress was cheaply made and see through. Customer service was rude during the correspondence. They basically said ship it back (at cost to the customer) so it can be resold. I had told them everything that was wrong with the dress but they still plan on reselling it. Do not shop here.

Horrible service and communication. It took more than the number of days posted on their site and more than the time estimated when I placed the order. Needless to say we did not receive the dress in time for my daughters birthday. Then I tried to return the item and they want me to pay for tracking, and take a fee and the shipping fee from my return. Had to send multiple emails each time before anyone responded, sometimes a week would pass and I heard nothing. Then the quality of the dress is nothing like the picture. Definitely not worth the time or trouble.

Ordered 3 frog urinals back end of April. Next day or 4/27 money taken out of my account to pay for order. As of June 15th still no merchandise. I asked for refund and to cancel my order. I was told to be patient and that my potties would be delivered in about 10 days. They said they could not cancel my order. I AM NEVER GOING TO RECOMMEND THAT ANYONE BUY FROM THIS STORE. READ THEIR REVIEWS. MORE UNSATISFACTORY THAN PRAISE.

SCAM!! Should’ve read the other reviews before I purchased from Little Palace. Over a month of back and forth emails claiming package is on the way but never comes. Always an issue with the “warehouse”, and claims item is coming soon. I understand it’s a pandemic, and the mail is tricky but I’ve ordered stuff from overseas that has come faster than this. No transparency, just lies. Save yourself a super disappointed kid and your own time trying to get your package and order from literally anywhere else. Will update if refund ever comes but based on history not holding breath.

I ordered 2 dresses on November 24th for a Christmas gift. It is December 18, they have not shipped and I've heard NOTHING from the company. I wrote requesting a refund 3 days ago and have not heart a word. I'm actually wondering if this is even a real company?

I ordered a frog urinal back in March and I never received it. I reached out to their customer service and was told my order is on the way. I waited another month and reached out to customer service again and was told the same thing. I asked for a refund and they told me they couldn’t issue a refund because it’s been too long ago... It is now July and I still NEVER received my product..

Very poor quality, sizing way off
I bought a size 6 and a size 3 and they were nearly the same size. One was huge on my 3 year old and one was tiny on my 6 year old. Very very cheap quality, did not match the photo on the website and the company was extremely difficult to work with on returns. Buyer beware. Do not buy from this brand.

Horrible experience! Sells merchandise when they don’t have it. They tell you a few weeks but plan a month or more for delivery. The stuff is cute but customer service is non existent. Will not shop here again. All reviews are similar to this one. I should have read reviews before buying from them.

I have reached out 3 times about my order status and no response. So frustrated because there was no other way to communicate beside email. Do not shop this site

I reached out to this company 3 times with questions about my order and have gotten no response. I will never order from this company again due to horrible customer service.

FRUAD