AT&T Store

Joshua was amazing today! He did everything possible to help me with an issue that has to be resolved at the Toyota dealership regarding pairing with my phone. He was very professional, knowledgeable, and patient. I have been with AT&T for many many years. I have been loyal and never used another cellular carrier. I appreciate the great customer service I received! Thank you again to Joshua!🙏

We came in to transfer everything over to our new phones. Jonathon assisted us with great customer service. he went above and beyond to make sure we were taken care of! Great personality and he definitely knows what he’s doing.

Good experience, was greeted by Gabriel. very professional representative, he advised me to get the new iphone 14 pro so that I could have a better camera and long lasting battery. Also informed me of the promotion to trade in my old phone so that I could get credits for my new phone. I’m so satisfied, grateful, I definitely recommend asking gabriel for help if you walk into the store.

I was very stressed out about my new apple phone. I bought it at Walmart in Danvers, Mass. They were horrific. They have a sign saying free set up for the phone I just purchased there. I returned to the store several times. I know this a long story the manager of the electronic department told me they do not set up the phones. What!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You sell Apple i-phones but you can't help me???????????? Then I got this great idea, go to AT&T store. I LOVE JOHNATHAN!!! He was wonderful. He was so pleasant and helpful he made my WEEK! I rate that store with 10 stars! Denise from Danvers The store is in Peabody Ma at 240 Andover ST.
Great Store will return!!!

Elaine was fantastic, I have not upgraded my phone in years. She explained all the services and different iPhones. She even said she would show me how to use the new iPhone. Her customer service was so good I bit the bullet and bought the iPhone 13. Now I'm thinking I should come back there for her service to upgrade to a family plan. By far such better service than the store in the north shore mall. I'll always choose this store now. Give her a raise!

Jessica helped us in the store and she was so amazing. She is extremely knowledgeable and made a process that is usually stressful super easy and seamless.

Not only did she do my upgrade, she transferred all my data, talked me through product features, helped me with my case and screen protector - it was literally the best. Cannot say enough good things.

So kind, understanding and personable. Would go back to this location to work with her again. She really cares about her customers.

Michael was amazing. Walk in at closing time. He went above and beyond to activate a new cell phone. I'm a new customer and would recommend AT&t 240 Andover Street Peabody. Next to Starbucks. Great customer service.

I was in the store today for a new phone, Elaine, the store manager was helping me. She was amazing. She is so knowledgeable, personable and fabulous at her job. She was so patient with me trying to navigate through the new phone. I highly recommend visiting this store. I will never go anywhere else for a phone as long as she is here.

My husband and I went into the store in Peabody today (1/23/22) to upgrade my phone. The young man that helped us was so impressive. He was so polite, intelligent, helpful and professional. I asked him if he training was extensive, which he said it was. Kudos to AT&T for hiring young employees and training them to run a store all on their own

I went there yesterday and didn’t know what I was going to get into (going to a phone store and knowing sometimes they’re very pushy). I was debating on changing my no commitment plan to the 2 year AT&T but really needed to look into the phones and what they had to offer. April was the only one working and she was AWESOME. So supportive, gave her honest opinion and didn’t try to push me into anything. That’s seriously what I needed because again I was switching from a no contract service to the AT&T 2 year plan and the last thing I wanted was to feel pushed. I looked at the phones for a good 45 minutes and she was right there with me explaining the differences between each without swaying me towards one thing or another. She was VERY patient. She acknowledged what I was looking for and did everything she could to make it work for ME. I changed services to AT&T and got a phone that I’m very happy with. Thank you! Excellent service with April!!!

Very impressed with the service I received from Bryant. I had so much data stored on my old phone there was a problem transferring everything to my new phone. It did take a long time but Bryant was very patient & didn't give up until he figured out a way to make it work. He even stayed past the end of his shift to make sure it got done. Very knowledgeable & great customer service!

Excellent service and friendly management. After waiting on the phone a lengthy time to try to purchase new phones, I decided to go to my local ATT store. I'm extremely glad that I did. I was able to get a speedy appointment. The next day. I was assisted by Gabe. He was very well informed, knowledgeable and friendly. He gave me excellent service. The whole experience was pleasant. Including Jeff in management. I highly recommend this store.

I have just had Jonathan help me for 1/2 hour. He was excellent, giving me all the details in understandable language. I will certainly urge my friends to come to this store snd this young man. Linda

I came here for an upgrade. Jason was a big help in getting me my new iPhone 14 Pro. I recommended this store to my sister in law and would highly recommend it to anyone else!

I went in to upgrade my iPhone and was amazed on how helpful Elaine was with the entire process. She was very professional and helped transfer data, reset old passwords, and put my new iPhone package together. She even found a better contract for my family plan. If you need help come see Elaine.

Andree G. Helped me out. He’s absolutely the man. The process was smooth and pleasant. He didn’t try and bother me with all sorts of annoying sales tactics. He was very straight forward and knowledgeable. I am thankful he’s the one who was up when I walked in the door. Great experience. I’ve been an AT&T customer for eleven years and he exceeded my expectations.

I enjoyed my experience at the Peabody store. Micheal Sauzo is an amazing boss and I love his interactions with the employees! Wonderful job guys!!!

My experience with this store staff was great. Very knowledgeable. Elaine knows her stuff and Jason and Moses were great too. However they work in extremely poor work conditions they had no working A/C . It was over 85 degrees in there.

The staff is low key and very helpful. If you are on an AT&T go plan don’t go anywhere else to get a phone. I tried another AT&T store which only had pricey smart phones and Best Buy which had more reasonably priced phones but you then had to take the phone back to AT&T. This store has a selection of very affordable smart phones and if you are looking for one a very nifty flip phone with big keys. Go here first save yourself a lot of time and hassle.

The staff was wonderful. Elaine, Moses, and Jason were great. They were extremely helpful and caring. The conditions these kids work in however leaves something to be desired. They do not have a working A/C. It was like 90 degrees in there. They should be compensated extra for having to work in these conditions.