The UPS Store

Friendly and knowledgeable eager to help the customers to solve their shipping needs.
I specially commend the young lady named Alexa. She is the best.

I had a great experience today with the cashier Alexa. She was polite, helpful, professional and friendly.

I come here from time to time to print something and the girls who work here are very nice and always find time to help me. I highly recommend this office.

Nice staff made things super easy to return back to Amazon…

I visited this location once to have color copies made. I was warmly greeted by the owner who went out of his way to assist me. Great customer service and I will definitely be back! Thank you.

I visited this location twice one to send a fax an the other to have a document notarized both times the customer service has been excellent and they are following all the rules during this pandemic very happy we have a ups store here in Jurupa valley

Good customer service and the team works efficiently. The only issue is that they charge $2 dollars if you need to print.

I Go here frequently. Staff is always super friendly and store is kept very clean

The location of this business on Google maps is incorrect. The UPS store is located directly behind Jack in the Box.

Great customer service and easy to deal with

Prompt and courteous with Amazon returns.

Very polite and efficient.

They are helpful,and curtis. Wonderful business, crazy location,but it work's for us.I have been going to Jurupa Valley Pharmacy for a while. Customer service is great. It so happens both businesses are working along side by side. All of them hurry to get you in and out,and at time's they even remember what is your name. I recommend this hard working group to all people I come in contact with.

I had the worst customer service experience from this one store, and I've been to many.
They wouldn't ship a free return without selling me additional plastic bag, costing me outrageous amounts! They pushed me into a sale I never really needed! What they did, no other UPS store treated me this way! Other stores. With other stores, I just handed my item, and they wrapped it, not asking me for anything additional! I wrapped this time very well, and that still wasn't good enough for them! Very reluctant to accept my decision to wrap it with my own bag! But instead pushing me to buy into theirs! How disappointing, how unprofessional!

The copy machine has an option to print using a USB stick however the option does not work when tried.
I talked to a clerk about it and she found it weird that it wasn't working. She offered to print using their computer since their machine was not working properly.
After the printing I was charged for the use of the computer.
I let her know that I should not be charged for the computer use if their machines are not working properly.
I then spoke with the manager who said that the USB feature has never been an option nor worked.
Then why does the machine prompt me to use a USB, why would that feature be closed off on the machine?
Why is there not a sign up by or on the machine stating this?
The manager was confused and wasn't able to have a conversation in understanding.
Why does the staff member who helped me no know this?
The staff is then obviously not trained in a way where they know their job, not the clerks fault.
I find the business owner to have shady business practices and not caring enough to train their staff properly. Definitely not going back at all.

I believe that the USB feature is not available so that they can charge extra for people needing to print. Other print shops with do-it yourself machines have the option to print using a USB and if it isn't working they won't charge to use their computer. I will stick with FedEx Office for printing as their staff know what they are doing and take care of customers properly.

This UPS helped scammers scam us. We tried to cancel a package, reroute it. Anything, call 1800 number and the told us to go to where we shipped it. They could help us. None of them knew how to send a package, how to help us. Gave us the run around, but never helped us. Instead the package was delivered 900 merchandise im out of the money

i ordered printing service through online & they’re not ready within promised time. NOT READY AT ALL. they have glitch so they want me to go home and send my file again WHAT????? they can’t even cancel. Where is my money i already paid through online????
Something’s wrong with the system here

The team is very nice, but it’s never enough employees working so the wait time is a bit long.

Wrong