AT&T Store

If I could post 6 stars I would. Badia (I think that was her name) was a pleasant person to work with. She reviewed my bill and helped me understand the new promotions on the new phones. Thankful for the information. Looking forward to upgrade my phone to the new IPhone 12 mini here soon!

My husband and I just ordered new Samsung Galaxy A54 phones off our AT&T app. My husbands phone would not update so we took it to the AT&T store in West Lafayette, which is what our app told us to do. We wanted to exchange it for a different phone, same version. The workers there claimed they could not help us with our problem, they said we had to go through Samsung. So we came to the Lafayette store and the worker there, Kyle, immediately helped us. He gave my husband a different phone and made sure it was working properly. He was very helpful, patient and explained things well. He was actually willing to take the time and help us. The next time we have any problems we are definitely going to the Lafayette store and asking for Kyle. Thank you Kyle for your help!

Kyle is fantastic. He spent 1 hour getting my phone switched from Staight Talk to AT&T. He is a very knowledgeable, patient and kind employee. He is an asset to AT&T.
I'm very appreciative to him.

Absolutely, here's a glowing review for Kyle and Arto at AT&T:

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**Exceptional Service at AT&T: A Shoutout to Arto and Kyle**

I recently had the pleasure of experiencing outstanding customer service at AT&T, thanks to two incredible employees: Kyle and Arto. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart as the best in the country.

From the moment I walked into the store, Arto greeted me with a warm smile and a willingness to help. He listened attentively to my concerns and provided clear, helpful advice. His knowledge about AT&T's products and services was impressive, and he made sure I understood all my options before making a decision.

Kyle, with his friendly and engaging approach, made the entire experience enjoyable. He went above and beyond to ensure that all my needs were met, answering every question with patience and clarity. His commitment to providing personalized service was evident, making me feel valued and respected as a customer.

Together, Kyle and Arto make an unbeatable team. Their exceptional skills in customer service are a true asset to AT&T. They not only resolved my issues efficiently but also made sure I left the store completely satisfied with my experience.

It's rare to encounter such remarkable service, and I cannot praise Kyle and Arto enough. They are not just assets to AT&T; they are shining examples of how customer service should be. Thanks to them, I am not only a satisfied customer but also a loyal advocate for AT&T.

Thank you, Kyle and Arto, for your outstanding service. You both are truly the best in the country!

I had a very positive experience at this store, leaving with a smaller bill, improved services, and all was handled in a very low stress, efficient, and friendly manner

These are great customer service oriented folks at this location. Both Kyle and Art were able to help me navigate through a variety of choices and walk me through all the transaction details.

The service was really nice. I satisfied fully with everything.

Kyle was VERY helpful, and patient with my client when he came in to switch carriers! Does well under pressure/busy situations.

Kyle and Jasmine are both remarkable! They are extremely patient, professional and knowledgeable. I highly recommend this store and their service to anyone I know!

On new years day dealing with a bunch of technical issues Art was amazing, very professional, and helpful. Absolute asset to the company

They are prompt and we are happy going to this store.
Thank you !

I recently stopped by to switch carriers as well as upgrade to a new phone. Kyle, the store manager, was very helpful in providing me with the best data plan options for my situation, some of which I was unaware of. Within a few days of purchasing the new phone I experienced a bit of difficulty with data and reception issues. Kyle was able to facilitate a SIM card replacement, which ended up being the solution. Overall, despite some technical issues, the customer service here was fantastic. I definitely recommend this location to anyone looking to switch to AT&T and/or explore phone and data plan options!

The Store Associate was very kind and helped answer all my questions. She helped me from start to end with setting up my new FirstNet service and made sure I didn't have anymore questions when leaving. Highly recommend!

A gentleman there named Kyle was extremely polite, professional, and compassionate. He kept after the problem for an hour and did not give up until he got it resolved it was not his fault it took so long I get this man a big round of applause stop in and say hi to him if you have any phone issues do you want to address they have some great sales going on as well.

Hi, I purchased a tablet Galaxy Tab S8+ for my daughter and received help from Kyle B. He was extremely helpful in understanding my needs and suggesting the right tablet and helping me through purchase. It was a pleasure meeting him and doing business with ATT. This store deserves 5stars for having such professional and friendly staff. It was truly a pleasure meeting Kyle and Jasmine. Thank you so much guys!

Jasmyn and Kyle helped me purchase new phones. They was were able to answer all my questions - very knowledgeable!! This is the AT&T store that I will be going to for all future purchases and questions.

Kyle was great. Thanks for the help with ACP, Military and Autopay discounts. Kyle was polite, very professional and had a great sense of humor.

James H. Was great. He made sure all the data was transferred to the new phone and helped with the return of the trade in phone. Very knowledgeable and pleasant to work with. Great customer service!

Went in with a phone I dropped in the water and was immediately greeted at the door by John. He helped me with everything I needed and made it a very easy transaction. He went above and beyond by being able to transfer my contacts to my new phone from a severely damaged phone which was not easy. A most pleasant experience and very professional staff. Highly recommend this store and John is awesome!

The new manager is awesome! He helped me so much today with a new upgrade. The old one, Drew, was awful and told my husband and I so many lies to get us to sign up for stuff we did not agree upon.