AT&T Store

Great customer service and amazing employees. I was having a problem with my phone and the manager named Kyle assisted me with all my questions and concerns and was able to resolve the problem. I also purchased a screen protector and the sales representative named Rigoberto installed it in a timely manner, I highly recommend the store!!!

Roberto is a Phone Rocket Scientist! And a Phone Shell answer man! He's kind, doesn't look at you like you're DUMB(when you ask a dumb question)! I'm thinking of adopting him! LOL👱‍♀

Best AT&T experience ever.
I had a broken phone for weeks because I only get one day off my job every week, and every day off went to countless AT&T stores trying to buy a new one. Every store has an issue and every time I went to a new one with the old issue solve there was another issue 🙄
Finally ended up at this AT&T, and thank God I did. Service was impeccable — all the previous issues at other locations didn’t throw a wrench in anything here. No issues, no hoops to jump through, I got to buy my phone! Michael, who helped me, was the best guy I’d ever met. He even helped me pick the best phone for me, showed me hidden features of the phone most people don’t know about, helped me take best advantage of all the promotions and deals they had, etc etc the list goes on. He went above and beyond the call (pun intended). Great guy too. Made great conversation, was super generous and friendly. This location is out of my area but I honestly wish I lived closer to it just to kick it with Michael. If I ever need to go to an AT&T store again, I’d consider driving the 4 hours away from my hometown just to go to this specific location. You rock Michael thank you for everything 🙏🏼

Great staff! I had a really good experience with this store and specifically Michael and Kyle. From the moment I walked in they worked to understand my needs, and in just a few minutes Michael had started working on exactly what I needed.

They took the time to understand my needs, see my concerns, and answer my questions. I walked out not only with a new phone and watch, but also with the knowledge of what to expect on my bill. These guys were honest and friendly, hope I get the pleasure of doing business with them again.

They were so helpful, and I want to make sure to leave a good review because we didn't end up choosing to get any service after all, but they still guided us through to what we needed. We first weren't sure if we were going to be able to get all the channels we watch via antenna, so we subscribed, then asked this local store if there was a way to get certain channels we were still missing and they found a way and got us all set up for that, then we got a regular antenna to pick up everything after all. So it didn't end up being a sale for them, but they still provided great help and great service. I wouldn't hesitate to recommend. :)

The manager at this location (Michael) was extremely helpful he sacrificed his own lunch to help me troubleshoot a watch that was being difficult and in the time that I was in there he offered the same attentiveness and excellent customer service to at least four other parties at the same time he helped me . The day before I had come in and another sales associate (Kyle) had been just as helpful as this manager , although they weren’t able to resolve my problem in store they definitely went above and beyond to try and do what they could for me , other establishments should take note because as far as customer service was concerned this AT&T store is by far the gold standard.

Kyle had a big job which entailed a two day visit. This could improve but was out of his hands and he did it the best way he could given the limitations he has to work with. One of my lines had to be canceled and 24 hours had to go by before a purchase could be made to receive the promotional discount. We under stood and as Kyle said where able to get the discount and our new phones the following day.

Thanks Kyle. Hope you get a raise.

Definitely one of the best experiences I've had! Kyle was a great help and Matthew also was very knowledgeable. Very patient and delivered great customer service A+

Matthew is honestly the best person there, very easy to work with and very transparent and he makes sure you know everything and provides you with all the information that is needed when purchasing. He even goes out of his way to contact you afterwards to make sure everything is fine.

Great service by Kyle!
Very knowledgeable and got us in and out in no time. Two new phones on order.
I always have great service.

Had a great experience today at this location. Marlene helped us create an account & add a new line. She was nice and patient, informative and explained the plan details clear. We were helped as soon as we walked in and the process was easy and completed in a decent time.

The customer service was outstanding! I want to give a recognition to Michael (manager) for helping us with our needs in a professional, fast, and kind manner. Would definitely recommend switching to AT& T or just visiting this location for your needs!

This is the best AT&T store!!!! The new manager, Adam is great. The staff is friendly and knowledgeable. They were able to help me save money on my overall bill which was awesome. The store is well stocked and the several times I’ve been in the store there has been little to no wait. I will always be coming to this store even though it’s further away from house from now on.

Very polite, and informative customer service

Excellent service and very nice!!

Naz is absolutely amazing. Very helpful and answered all of our questions. Was extremely patient while purchasing two phones. Customer service skills are on point. 🙌🏼 Really happy with everyone in this store.

After dealing with the utter incompetence of the Redlands store, it was so refreshing to come over to this Yucaipa location. Naz was the rep who assisted us. She was patient, understood what we wanted and gave us honest opinions. We also came in right before closing which we hate doing but she had us in and out pretty dang fast. Will definitely be returning to this location.

I give this place a 5 star rating!! When it comes to customer service you cannot get better then naz and brittney! It had been about 8 years since I bought a nice expensive phone and naz made the entire experience enjoyable and frustration free, thanks to her winning personality and professionalism! I had two kids with with me and when they started being frustrating and making a mess in the store brittney was a huge help and kept them entertained with paper and markers to draw with, keeping them engaged and entertained! Between these two employees they gave me one of the best and most enjoyable purchasing experiences I’ve ever had! Two thumbs up!!!

Outstanding service. Can’t imagine a negative experience from these two

Visited recently and had my best phone store visit to date. Vinny and Michael patiently answered all my questions and helped resolve all my issues. I would recommend their store to anyone even if they are not in Yucaipa and have to travel.