The UPS Store

Great customer service to wrap and ship my package! They packaged my iPhone perfectly for fragile shipping and even added a lithium battery sticker so it was labeled clearly. Highly recommend!

Their staff was friendly, and efficient, and helped me with all my shipping needs. The service was quick, and they made the process hassle-free. I'll definitely be returning for all my shipping and printing needs. Highly recommended!

Great customer service!. The treat employees give you is outstanding and very welcoming. They handled everything carefully as I expected. Overall an awesome service, Thank you!

Fantastic service! Rafael was a big help in resolving an issue i initially had with one of my packages. Top notch customer service

Phenomenal service.
The staff was very nice and more than happy to help me out with sending out all my packages. Great job!

Awesome store & awesome staff. They're very polite and helpful! Definitely a 10/10

such a pleasant store to go , always go there ship packages and use the printer , staff is very kind

Really good service! Always providing the best shipping on my orders. Highly recommend!

always come here every christmas to send gift to my family . they always do a great job and are quick with it . thank you guys

BEST customer service anywhere! I've been to a lot of different locations but this one stands out as exemplary!!!! Under new ownership, the new proprietor, Marie, is single handedly bringing new vision and atmosphere into this Mesa location. Professional staff as well as knowledgeable and thorough. This is a very busy store handling "AMAZON" returns as well as all UPS business too! If I could give more than 5 stars, this business deserves them!!!!! If you need the services of UPS, give this location a try.

I visited this location recently and had the best experience! I went in to ship a package and got so much more than that. I was greeted right away by the man behind the counter , Jerry, and his customer service was exemplary. He handled my shipping with professional and courteous diligence . I also had Amazon returns and his banter and humor put me at ease with the entire process. This location is the ONLY UPS I will do my business at!!

Employees really helped me figure out what I need to pack and ship some fragile items, really recommend this store!

great place to go and ship you stuff , incredible staff member are really kind

Top 'UPS' location in Austin, outstanding costumer service with efficient rapid response.

the best!! everyone that helped me were very nice and professional

I like the UPS store. The crew there is top notch in helping with your needs, whatever they may be. They are extremely convenient for shipping small and very large items. I also suggest them for all of your notary, printing, and copying needs. Sometimes they are busy, but their staff does care about doing a good job. Our business really depends on them as we don’t have people available to receive packages.

The complaints you see about them often have more to do with the Amazon return process, AT&T or Spectrum equipment returns. They do have lines from time to time but it’s better than the post office and they truly try to help you.

I don't understand why this place has so many negative reviews. It is just a place where you ship packages (among other things). This is not Disneyland where you expect the employees to make you feel "special." If you are polite to people most likely you will get the same in return. I usually ship my paintings to my customers from this location and I have nothing negative to say about them. They know how to do their job. Their prices are better than Fedex! I recommend this place.

On 4/22/2023 MIRANDA provided exceptional service processing an unusual AMAZON return that required special pckaging. She walked me thhrough every step of the process, including contacting AMAZON for packaging credit, to a successful completion. Thank you again MIRANDA

it’s great this store, amazing customer services.

Karlton had excellent customer service and was very kind and helpful during my visit to UPS. I will come back to this location!