Verizon

Very professional and knowledgeable. It was my easiest phone transfer ever. Jose and Austin were very helpful. I would highly recommend this store. They had iPhone 15’s, all other stores were still out from Christmas. 👍👍

Collin Thank you so much for helping us. With our upgrades of our phones you're Experienced and Knowledge & your Patience in changing my passwords. And get my phone up and running for us.
You are Incredible and Verizon needs more workers like you. Thank you
Walt & Jamie

Wow,I walked in on a Saturday The parking lot looked like a scene out of the Fast & Furious 7 not 1 or 2 with the old rice burners there was m5 and 5 series bmws and Audi's and a bunch of exotic cars everywhere. Come to find out it was all of the nine employees that were working there definitely overkill 9 people come on but whatever i am guessing they get paid on 100% commission so the company does not care about them or there families and bills just stuff the store with as many heads as they can but thats typical in todays large companies i am sure the top 5% are eating good anyway. I was Instantly greeted by 5 representatives and was brought to one of there desks to upgrade my phone Come to find out it was the store manager Jason thank god because last time there was a giant 7 foot man that was very pushy and lied to me and said whatever he wanted to make me feel comfortable to get my friendship and business glad he was not there this time because I would of just walked out if you see this man do the same thing trust me he is a 🐍 but Jason was very helpful and knowledgeable. I don't think I've ever worked with a Verizon. Representative that knew so much about the phones and plans other than this guy in rome named rick but he dont sell phones anymore i guess after 20 years the company dont want good reps like him around maybe he should of made more stupid phone calls and bother us customers that got a cell phone not a house or airplane. Jason was able to upgrade my phone and transfer all my data and get me into the plan I wanted and needed and did not have to LIE like the giant man did to me I will definitely be sending all my friends and family to go See Jason at the Utica Verizon store.Uticas best Verizon store 👍🏻 👌

Collin A. assisted me today and was patient, helpful and was able to help me reduce my monthly bill while increasing services I needed and didn't know Verizon provided!! Thanks Collin for your help and not making me feel like an idiot and reducing my bill!!

Be sure to see Mirzet, very helpful and knowledgeable. Saved me a ton of money switching to Verizon Internet Gateway and walking away from Spectrum!

I walked in to upgrade my iphone and fix the screen protector on my wife's phone ad walked out with 3 new iphones! The salesman was fantastic he was super helpful and verizon had a great loyalty promotion going on coincidentally. The salesman was simply amazing. He was eager, positive and worked well past closing to upgrade all our phones. I will be back to the Horatio Rd store in the future!

We had Corey help us after my son dropped his phone in the lake.Very friendly and helpful with getting us a new phone. Even got
Me another discount I could have had but wasn’t aware of.

Easy process. They are great

Jim was extremely helpful! He was patient, and dedicated to making sure we understood all of our options. We had recently visited the Verizon store in New Hartford and the lady was very rude and seemed miserable. So when we went to the Verizon store in North Utica we were pleasantly surprised. Thanks Jim for being patient and helpful!!

Very helpful and easy transaction to get service added

Awesome experience! Sales representative, Kevin was most helpful and very knowledgable. Discussed new plans and equipment with us. Very pleasant experience. Thomas was very helpful and personable as well. Location on Horatio Blvd is great location; previously stopped into other locations but now, this will be my store of choice! Would highly recommend to my friends and family.

The gentleman that took care of me, Mirzet was extremely helpful and patient with me. I had multiple issues to be solved and he took me step by step and explained everything well.
I have to admit I’m one of those people who freezes and gets nervous when I see someone in a suit but he instantly put me at ease.

I just bought a phone for my daughter-her first phone. Jason was amazing in helping me pick the right phone and also helping me set up and navigate parental controls. He was very knowledgeable and great to work with! It was fast and easy. Thanks Jason!!

Adam was SUPER helpful with helping me find the perfect phone and setting it up for me! He has impeccable customer service and I would definitely recommend him to anyone looking for a phone! Loveee my LG Velvet! :)

Bernard Julian at Cellular Sales was very helpful, knowledgeable, and personable. He got me switched over to a new phone and even followed up days later to see how things were working out.

The Verizon in the Riverside Plaza never disappoints. We had the lovely Kalei last night. Could not have been nicer if she tried. So patient with my husband (who isn’t exactly tech savvy) and we ended up with a better plan, two new phones, and she lowered our monthly bill substantially to boot! She’s a keeper (plus she has rescue dogs, so…).

Adam helped me choose the phone that was just right for my needs. He went over and beyond and I truly appreciate his help. His a very polite gentleman. Ask for Adam when you visit the store.

Great Service! Tim Scanlon helped me with everything I needed. Explained multiple things I had questions with and helped me pick the best phone for me. Overall, great customer service, best Ive had since In a while!

Had a jump pack get shipped from another location & the associate Mirzet went above and beyond to make sure it was activated before I left. Much appreciated!
5 ⭐⭐⭐⭐⭐

Very knowledgeable was able to complete everything we needed with efficiency