ACTIVE

I rated 5 stars, not because I had a good experience 😔 but only because the Salvation Army helps a lot of people. But the truth is that I had a bad experience here today.

I will still support this ministry and I will like to think that the lady (I think the supervisor) had a bad day and I understand that, but I will like to suggest her to be professional at all times, even If she's dealing with a difficult customer (In this case, probably me).

I went to pay a lot of stuff (a lot) and I went to pay with my card but apparently there was an error. The cashier (I think she was new) had to swipe the car twice and I saw that the computer said the remaining balance is $40 approx from a $65 something, so she called the supervisor and I got an email from my PayPal account saying that I paid the amount of 20 something, (have to check again for the exact amount) and I got the email twice. So the supervisor told her that she had to press cash and then card and told me that I had to pay the full amount again. I told her that I already paid half of the amount but the cashier pressed something and it was asking me to pay everything again. I got worried and showed her my receipt but she told me that it wasn't correct because it said Kansas City and not Olathe, but the receipt was indeed from Olathe. So the supervisor got frustrated and kept saying that I didn't pay anything and I had to pay everything again because her computer was indicating to her that I didn't pay anything. At this point, I could've paid with another car or maybe cash but I wanted to check why I received the receipt from a payment and of course I didn't want to pay twice. So the line was really big, and not because of me because the cashier was really slow entering everything in the computer+ discounts from purple tags 50% off, but the supervisor told me: If you're going to check with your bank, go do whatever you have to do but, you have to get out of the line because we have customers waiting"
I'm thinking to myself: So, I'm not a customer? Wow I felt so embarrassed by the way she talk to me in front of everyone, and believe me, the store was full. She treated me like a lier and at this point I told her to make a refund of what I paid, believe I really wanted to leave that place but I needed help with my situation that it wasn't my fault either. She told me that she couldn't refund anything because I didn't pay for anything. Okay, my best option was sitting down and contact my bank, by my surprise I had two transactions with the same amount but they were cancelled and I showed her my phone with the evidence that they were cancelled. I told her that I wasn't going to buy anything because the line was huge and she didn't even tried to assist me next, I noticed that her intentions were to have me do the line all over again wishing for me to get out of the store, so I told the cashier that was behind her, no is okay I'll go but thank you. Don't get me wrong, I've never seen her before, she might be a great person and maybe she had a bad day, maybe my haircut gives a wrong impression because is the Karen haircut, who knows?
But she could've just given me a better customer experience and said something like: I'm sorry for your bad experience, I really want to help you, can you wait until we help the other customers to better assist you? She was supposed to find an answer or act like she was trying, just to make me think she cared. If you don't like your job, it not the customer's fau, never take it out on the customers and customers are not your enemy either. Customers help you to bring food to your table 💜
You have to be on your customers shoes and understand that just like you, we have to work hard and sometimes we make a sacrifice to buy clothes, food and stuff because everyone is in the same boat of inflation (or resesion whatever this is) and may those $20 dollars mean that now I have less money that I might not be able to recover. Sorry if I offended you, it was never my intention but I'm a human as well and I also have bad days so I left 5 stars ⭐

Amen to this place a couple of times. Always seem to find a couple items that I don't feel like I can live without. Friendly customer service. And they are very nice to the locals.

Staff is friendly and prices are low. Sometimes not the best selection but that's to be expected of a thrift store. Also, they offer the option to round up your total to the next dollar to raise more money to help adults in need. Very admirable.

Great selection of clothes. Best value of all thrift stores nearby. I get compliments from coworkers for designer clothes I got from there. Need time and patience to sift thru clothes rack but its worth it. Staff are friendly and helpful.

Great variety of items. Found clothing, table lamp and sports gear at great prices. Staff is friendly too. I like this store better than the one in Overland Park.

I haven't shopped here in years. I bought quite a lot of things: clothing, books, furniture and Knick back. The selection and staff are great

I love the place they have good prices I go here all the time one of my favorite thrift stores

Nice place to shop. Wish the clothes were in order by sizes, though. They have room for lots more donations, too.

I just love the fact that they're still here doing the good work. Proud to have them in my neighborhood.

If you have a little patience and go shopping here more than once you can find some amazing deals.

I love salvation army, the people are so friendly and helpful. My favorite place to shop

Customer's friendly and timely response to my needs. It's very spacious and peaceful on my visit.

Great people was there to help with all needs. Will shop there again.

clean store. friendly staff. good prices.

Always nice employees. Always good prices.

Friendly and helpful. I love shopping here!

It's so much fun finding little treasures in a thrift store!

Had a great time love the store

It was awesome.
Always find a treasure.

great place to find cheap used goods