O'Reilly Auto Parts

Great service from Phillip today! Pretty knowledgeable, friendly and he genuinely wanted to help me with all my issues during my visit. A++++
There was a lot of team work at the front desk while helping customers during my visit and it was great to see! Will return and highly recommend this location!!

I needed a new car battery and windshield wipers. I went in with my husband, and Matt was the gentleman who helped us. He spoke to me directly, answered all of our questions and gave us genuine advice on what would be best for my car. I'm very thankful Matt was so kind and informative.

The services provided were phenomenal. I came in with a problem with my windshield wiper and they took time to help me and make sure everything worked properly. 10/10 recommend!

I love this store! They helped me put on my wipers I purchased when I came back. The lady manager was there by herself and said if I wanted to wait or come back someone would help. I went to Gordon’s because I had some things to get and then went back and the guy that came back from a delivery helped put my wipers on.
Reading some of the reviews I was skeptical to go here but they were great! Another example of you shouldn’t believe everything you read. Customers are ignorant sometimes and I’ve seen it. They get rude and expect you to still help them. I work in customer service and that’s not how it works. You get what you put out in the universe. People should understand that. Thank you guys for helping me! I will be back for sure!!

Outstanding service! Everyone is extremely helpful every time I come in

I always come to this store for all my car stuff. They are always soo helpful and really do try and help me with keeping costs down. William helped me so much. Truly have a gem in him as an employee.

Young man helped me find the RIGHT WIPER BLADE, INSTALL ED sooo easy it was COLD OUT !SO KIND, SEEMS LIKE THE EASIEST THINGS CAN BE HARDEST he made it simple 1 minute pow all set! came in handy used it for next 20 hours

Ben was courteous and really professional. I am not great with auto repair/accessories, so he really educated me in a short time. Really appreciate people like you bud!

I would like to start by saying this store has gone out of their way to help me sooo many times! I will forever be a shopper here! The store manager is awesome. She makes sure I have what I need before I leave the store and if she isn’t there I deal with Amanda who has also been a great help.

The next thing I want to do is to address one of the comments. I wasn’t going to write a review until I saw this I was only going to leave 5 stars. But this is for a Mr William Norton’s comment about not being able to dump oil. We are in the middle of a global pandemic! I’ve tried to dump oil and their oil tank was full but do you see me complaining? They can’t dump it if they don’t have room. A lot of people aren’t working right now. My fiancé is one of them and he drives from store to store collecting oil. I don’t know what company they use but he has been off because it isn’t a necessity. Stop being so selfish mr Norton! You clearly stated this store has been helpful to you but the only reason you’re mad is because you couldn’t dump your oil in the middle of a global pandemic..... Jesus you need a savior if you’re going to write a review like that! Pure selfish.

I’ve seen some customers that go in this store. Some are rude because they feel entitled. The staff still goes out of their way and they really do try to be nice to people. But some of y’all attitudes really suck and you wonder why you get bad service

Rant over! Let me reiterate- this store has been awesome to me! Thank you Kayla and team. I appreciate all you have done for my fiancé and myself!

The people there are absolutely lovely.

What a great team at the Rochester store. Very helpful, courteous and professional. Even loaned me some tools to change a battery on their parking lot. Thank you to O'Rielly's Rochester team!

This is the most wonderful place ever. The staff went out of their way to help me in a jam. The staff is the greatest here. I will be a customer for life!

Chad was so helpful! I had big brake lights out, and he helped replace them even in cold weather. Thank you so much!!!

I've been going to this location for years and have always been met with fantastic customer service.

Knowledgeable, not only did they have my car battery in stock, they installed it free. Very satisfied.

They had what I needed and it was convenient and affordable. The clerk was nice.

Had bought wrong oil and when we returned it it was a snap quick friendly and no inconvenience at all

Glad to help me get my product quickly, good prices as I had to repair my car recently

Everyone was professional. Kayla made sure that I got the correct blade. Everyone was polite.

Great service, good people, in and out, very helpful. Would happily go there again.