T-Mobile

Sam, the Manager at this location, was so great to work with. He made the process of switching over to T Mobile a breeze. Appreciate his great customer service and communication.

Unparalleled customer service. Kasey (Casey? KC?) was supremely helpful and crazy up to speed on how everything in the T-Mobile universe works to ensure we got a truly unbeatable deal.

Store#(1SHV)
Kayla P took the time to properly go through my families 12 year history (phones and devices)... She was transparent and detailed. Approximately 2 hours later , what I was told multiple times couldn't be done, was done. My plan made sense now. I will see a nice adjustment on my next billing cycle. I highly recommend making an appointment with Kayla. A very plesant experience. Thanks you

I just got a new phone as a new customer there. The staff were excellent and walked me through all the options and helped me choose the phone and plan best for me. They helped me with the set up of my new device and transfer of all my data. They even walked me through the extras that came with my package like Netflix and Apple TV so I could set those up when I went home. They really went the extra mile! You have an awesome team at this location!!

Customer service at this T-mobile is amazing. Kimberly the manager & the staff are so nice, helpful & knowledgeable. The best staff I have dealt with any T-mobile. Thank you Kim for your help! Highly recommended!

All I’m gonna say, this is the best TMOBILE store I ever encountered. From the start, spoke over the phone with Scott & Leigh. I called in regards to IPhone 13 Pro 256 that I’ve been searching, to avoid the long wait on shipment, these two specially reserved this phone for me till the next day. As I claimed my phone the next day, met Scott, he impressed me with his superb customer service skills! He is passionate with his job, aside from knowing what he’s doing, he assured me that I’m in good hands, believe it or not, Scott even over me water.😊 Best customer service hands down! Thank you Scott & Leigh for your outstanding customer service, I left the store today feeling happy & satisfied.

Fantastic customer service and support. Great service provider T-Mobile is way ahead of Verizon. T-Mobile is working with customers instead of scalping that like Verizon does in My opinion! And in Europe, there is no roaming fees attached like their competitors.

Zach was super helpful over the phone then was awesome when I came in. He helped me with everything I needed for it, and every little request.

Having gone to two other locations before this I can say that this is by far the best TMobile store I've ever been to, especially locally.

Review - Part 1 of 2
Re: Zack Garcia and Shawn Johnson
Location: T-Mobile corp store @ Commons St., Lone Tree

As part of an exchange/upgrade promotion, I returned my old phone to T-Mobile using their RMA kit. I photographed the return label/UPS tracking number (using my spouse's work phone) before returning the kit via UPS dropbox. An unfortunate series of events followed. My next communication from T-Mobile was an email informing me that they did not receive my old phone (which would result in a ~$800 charge). I went to retrieve the photo of the UPS tracking number from my husband's phone and learned that, in the interim, he'd had to factory reboot his phone. I no longer had access to the UPS tracking number.

After speaking with T-Mobile corp customer support for 1+ hours, trying to recover image data from my husband's phone/company files to no avail, searching our numerous photo e-storage files, visiting a UPS store (in hopes they could help me identify the tracking number), and waiting by the UPS dropbox in hopes of speaking with the UPS driver (should he have ANY recollection or ideas re: alternate ways of determining the UPS tracking number)...I made no progress and was extremely discouraged.

I then visited the Commons St., Lone Tree T-Mobile corp store hoping they could 1) assist me with improving the [consistently very frequently poor] cell reception experienced in recent months by my family of five at our residence, and 2) share any other ideas (or access T-Mobile's RMA database) regarding how I might locate the UPS tracking number on the original RMA kit supplied to me by T-Mobile.

Zack Garcia processed my case. He provided detailed information about the temporary tower contruction/service issues in my area and provided the steps by which we could obtain a cell spot for reception improvement. It was a great resolution. Zack then tackled the issue regarding the missing phone. He worked with me (and with corp cust phone support) productively for 1.5+ hours. Although he was not able to obtain the original UPS tracking number on the T-Mobile RMA kit, Zack ultimately opened a resolution request escalation ticket with corp, and shared, based on his experience, some degree of hope for me that the outcome would be able to be favorably resolved...hopefully at the corp level but possibly, if necessary, at the local level. We brainstormed several next-steps ideas and possible contingency plans.

After having a high degree of frustration and discouragement in the weeks before visiting the Commons street store, I came away, after having worked with Zack, feeling encouraged and optimistic. He was patient, kind, professional, and collaborative.

I would also like to thank Shawn Johnson, the store manager. During the time I worked with Zack - Shawn, on his own initiative, introduced himself to me, checked in on our progress, offered to help, and otherwise seemed authentic and to geniunely care about my issue. I appreciated his interest and his high level of customer service both personally and through his staff member(s).

The outcome of my case is still to-be-determined, but I'm hopeful and looking forward to writing a positive Part 2 review here and on my other social media outlets. For a superior T-Mobile customer service experience, I highly recommend visiting the Commons St., Lone Tree store location.

Nickolas was so helpful with my upgrade! He was so kind and also helping his coworkers with anything they needed, but still was attentive to my needs. He is an amazing/knowledgeable person. Thank you Nick! I appreciate your services!

Excellent overall, with good help and extra patience.
Leigh, Scott, and Brenden were very helpful and EFFICIENT when switching my outdated Russia-Hacked phone to a newer model. It was no easy task, and they went thru a bunch of tactics and hardware to complete it. They spent a bunch of time helping me even though it was nearing closing time..... AND, Leigh specifically made an extra, extra effort to navigate all the billing and generously make the new phone free of charge. A few strings, yes, but she clearly went thru it all so there weren't too many surprises. Impressive customer service, and i would have MORE confidence going here again than most other TMobile stores i have been to in the last few years. Thank You.

After hours of lack of success on chat and the phone trying to fix my kiddo's phone I was directed to this location to get it fixed. Although they were unsuccessful, (the phone had been glitchy since we got it so I wasn't surprised) the staff was great. While there, a woman walked in, clearly intent on just yelling at people. She didn't give the staff a chance to resolve her issues, she just went off. I couldn't hear the person I was talking to as she was yelling so loudly. The crew working were patient and calm even though there was absolutely nothing they could do about her complaints. I'm not sure anyone could have fixed her issues, but I digress. They crew was nothing but professional, even when faced with someone intent on being a bully. Even though its a bit more of a drive for me to go to this location, I will absolutely go back if I have another issue with the replacement phone which is on its way.

Absolutely amazing staff at this T-Mobile, very professional got my iPhone SIM card fixed right away, Shawn was very professional and the lady there as well. Definitely my favorite store

Three visits in one week. Kayla was so great to work with! Had the chance to watch several of the employees helping many customers and everyone was genuinely helpful and kind. Busy store with the merger yet every customer was helped as quickly as possible. Great job! Thank you Kayla!

This is the only sprint store I will visit . ALexia is so knowledgeable , helpful , pleasant and so professional I just recently found out she was not the store manager . I would have never in a million years thought she wasn’t everyone in that building ask her questions she is always giving direction and help with others and their customers . We all just got 4 new phones and she was so patient with us when a few of us hadn’t backed up to the cloud . I highly recommend her to all I come in contact with when it comes to phone service .. I give her a 5 star ⭐. A t- Mobil customer for life because of her professional

I’ve been back and forth from the Apple store and T mobile in Parker for my phone and I’ve had no luck what so ever and no one wanted to help me. Until I went to this location and Kayla helped me so much in under an hour and I appreciate the work that her and her team did for me. I would 100% recommend everyone to go to this location for their phone :)

Outstanding service from Leigh! She helped my son navigate the labyrinthine price points as well as leading the charge when his call with the customer un-carrier disconnected at the LAST step! 🤙🏽

This store was absolutely amazing! Was in need of a new iphone, and they where more than happy to help! Amazing costumer service! Don’t waste your time with any other T-mobile! Go talk to John, he’ll take good care of you!

Myself, my wife and Father in Law came in the other day to switch from Verizon. Sam and Angela took amazing care of us. They couldn’t have made it any easier and we couldn’t have asked for a better experience.

David, Bart, Scarlett, Darius and the repair technicians are amazing here. I appreciate you guys, it can't be easy with 2 repair stores down. Y'all are doing great despite the high volume of repairs. Awesome job.