AT&T Store

Naomi, Ashley and Bode were A M A Z I N G! I was able to get in and out while getting my new phone and were super friendly. They are you go-to’s for your ATT needs!

We worked with Caden and he was super knowledgeable. My phone wouldn't turn on and he knew just the trick, it turned on immediately. He also helped my husband and I get new phones ordered since we were both eligible for early upgrade. He answered all of our questions with confidence. He was prompt getting us in and out which we were very thankful for. He provided us all the necessary information needed per our request and gave us that much more reassurance that we made the right choice switching to Att.

Thanks Cayden for staying late to try make it right even though you had no part in it. Alexis J at the Easton store lied about our purchases. We didn’t realize until a few hours later and were back in Dublin. Now we are having to spend a lot of time returning items and trying to cancel the extra lines. I’ll shop at this store from now on.

Ashley & coden are simply super cool they did all in their capacity to help me I would like to give 5 stars for these guys.These guys are true assets to the store

I was very impressed by Chris Martin and Matt Gillian! They were very nice and friendly. They helped me solve my account issue. They were very kind. It seems they’re enjoying their jobs. Their positive vibes made me happy. They also have a great deal of knowledge. Their jobs were very quick and accurate. I had the best experience at a cellphone store!

I just had a fantastic customer experience with Seth R here! He answered some questions I had about my bill that I felt I could never make heads or tails of through customer support.
AT&T: please hire more people like Seth R, he’s an all star👍

A family member needed a new phone. Lydia did an excellent job getting us set up and was able to reconfigure our account to offset the price of the phone. She offered great support and was very friendly and helpful. Excellent job, Lydia. Thanks so much for the positive experience!

Lydia was awesome. I got a new phone and she was extremely patient while we worked with tech support on a problem. I also took the opportunity to get my internet speed upgraded and a new modem. Lydia was especially great considering when I walked into the store she was working alone with a very belligerent customer.

I had been fortunate to receive excellent service when I first came here a few years ago from Cecil.

Yesterday I was again fortunate to have Wendy help me with my purchase decisions and appropriate account-related changes.

Convenient location and excellent staff.

PS I like how the staff works well together, too. They were respectful of their customers’ time but, by helping each other out, I think we were all able to complete our business faster than if each had to wait for the other to finish.

Knowledgeable and very friendly associates (Lydia and Malik) that helped me to find the most savings and helped get us set up with new devices! I’ve been an AT&T customer since my first phone and I always appreciate their excellent customer service!

5 stars is a complete understatement. I went to transfer 4 lines from verizon and it was the smoothest process ever. If you are ever switching from another carrier I would highly recommend Riley. The process is usually dreadful, but he made it seamless. Riley went above and beyond to explain every single question in detail. He was very nice and not to mention very funny. By far the best phone experience I have had. I would highly recommend going into the Tuttle Crossing location and asking for him.

Lydia was very helpful and able to resolve my complex issue. She was patient and knowledgeable, explaining every step in her process in helping me.

Gabe was a huge help today with my phone. I came in and my phone was not working what so ever and i walked out with a working phone, better plan, and a better understanding of what I'm paying for. He took the time to call into customer support for me! If you need help go to the tuttle AT&T and ask for the manager Gabe and he will take care of you!

I went to the Tuttle Crossing AT&T store and usually it is the worst experience going to deal with cell phones, but this time I got two girls that did a great job Lydia and Ashley, at the Tuttle Crossing AT&T were wonderful and made the process so much easier. Thank you.

I went in to upgrade to the newest iPhone and everything went smoothly until we tried to switch the SIM card to my new phone. After trying everything possible, ensuring they weren’t giving me a dud phone or SIM card, they checked and found out the Apple activation server was down so I left to run some errands while they kept testing the server for me. As soon as the server was back up (maybe 45 min later?) , they called me and it was smooth sailing from there. Even through that glitch, they stayed calm and patient and seemed very knowledgeable about what to do during this situation and even gave me discounts on accessories since I waited longer than normal. Everyone was fantastic, I truly felt that they cared that they were giving me a good experience and that I was leaving with a phone that worked properly!! Thank you specifically to Helen and JR, you guys were awesome!

I came in on a Monday afternoon to pick up a phone I had ordered online with a new service (I was switching to ATT). I was supported by Matt, Chris and another guy who’s name I forget. I was mostly supported by Matt though! Who did an awesome job of telling me everything I could get that day, without being “salesy” or “pushy”, which I appreciated. I came in for just a phone and ended up leaving with a new Apple Watch, also. I LOVE LOVE LOVE my Apple Watch and I’m so glad he talked me through buying it. My experience was great. I was there for awhile. If I had to guess I’d say close to an hour and a half or maybe two hours, but I expected that as I was transferring to my same number from a previous provider and starting a new line on 2 devices, as well as I’m a super patient person (I think this is very important for going into any phone service store). The only hiccup we had is that my Apple Watch band ended up not clicking in properly, and because they were so low on Apple Watches in stock, I wasn’t able to get it replaced same day. They obviously offered to order me a new one, but I’m an impatient person and I wanted to go home with it ASAP LOL, but Chris talked me through taking it to the Apple Store, because it’s under warranty. BEST DECISION, because I was in the Apple Store for about 5 minutes AND they let me pick my own color band for free instead of stock black. Which was WELL worth the wait on not being able to wear it that night. Chris was super supportive in that entire situation and reassured me I would get what I needed at the Apple store because I didn’t want to wait for a new watch, and if I didn’t, he would get it taken care of. All in all, my customer service experience was great. Matt ended up getting busy towards the end with another guest, so another ATT rep (I forget his name) helped me pick out my case and glass protector and got me all set up with my accessories. I’ll only be going to this store for my service. Loved it!!

We were welcomed into the store where there were social distancing markers and everyone was wearing masks. Our sales person was Bryce. He was very friendly and knowledgeable. He took his time helping us to upgrade my phone and choosing a good plan for us. I hope to always get Bryce when going to this store.

These guys got me to switch from Sprint in a heart beat! I was having awful internet troubles at home, no service on my phone and my wifi constantly going in and out. The sales representatives, Lydia and Sally, were so helpful and informative, allowing this service to transition smoothly. I can confidently say I am happy with my decision to switch to AT&T!

We had trouble filing an insurance claim with AT&T. After hours on the phone, I zipped to our local AT&T store. RILEY fixed the problem within minutes. He was not only quick and knowledgeable, but also very kind.
I can highly recommend him.

Staff was very kind and patient, Lydia helped me find accessories and options for a case for my 13 pro since the majority of the stores I’ve been at don’t have any or don’t have the one I’m looking for , and it was great having her help me look for one that’s both fashionable and durable!