AT&T Store

My husband and I just had the most outstanding customer service from Tevin! AT&T is lucky to have this gentleman as an employee. He is an expert in his field, professional and took outstanding care of the 3 customers he was serving at the same time. I will not go anywhere else in the future.

Tevin was great! He was very informative about the products and went above and beyond to help me with my concerns.

Best customer service experience I have had in a very long time, Tevin was outstanding! I highly recommend this location.

Alam was extremely helpful in addressing my issue today. This was in the midst of the AT&T cell outage. Knowledgeable, patient. Thanks

Alam helped us add a new line to our account. He was fast and professional. Thank you

My family and I had an exceptional experience over several days with Adrian. His customer service and attentiveness were extraordinary. He knew how to connect with us on a personal level, he addressed our concerns with very creative problem solving, and he was fully committed to provide exactly what we needed even taking him well past closing hour. I have been an AT&T customer for 31 years, and I can say Adrian has been one of the best and most effective employees with whom I've interfaced.

Alam at the Naperville store provided me with outstanding knowledge on which phone to upgrade to!

My family and I went to AT&T by the Showplace in Naperville. We were attended by Adrian. He has been by far one of the best sales reps/manager we have ever had. He was super friendly, kind, and patient. He answered each and every one of our questions with so much grace. Adrian thank you for being so amazing and funny. We will definitely be returning to that location for any of our upgrades/purchases.

This may be a long review but it something needs to be said. I have worked with Adrian and Antonio for the last month trying to set up new service, transferring my information over, just overall a GREAT experience. These two gentlemen have been great to my wife and I and more importantly they have been patient with us. Both of these men have been very thorough with everything. Explaining the bill, credits and how to work my device. I will also admit that some of the other customers aren't willing to wait for great customer service. Maybe I have a biased opinion of these men but I assure you these are great employees. Thank you gentlemen for everything!

Sales Rep Adrian at AT&T at the show place was so professional, made me feel like Family. Made our 2 hours phone transfer feel like minutes pass by. And Was very knowledgeable in the entire process
We had so much fun. We would definitely come back to this store.
Mined you we live in Plainfield and we have a AT&T 10 minute from home. And we will follow Adrian to where ever store he is at.

Thanks Adrian for being such an awesome person 😎

Tevin was very professional, friendly, knowledgeable and patient!!

Adrian was fantastic to work with. Extremely helpful, knowledgeable and not once made me feel pressured to make any decisions, spend extra or feel any discomfort. I asked many questions and he patiently and very eagerly answered them. Adrian truly is an asset to the AT&T store on Naperville. I will definitely be returning there for the future and definitely be recommending my friends and family see him also. Thank you so much Adrian.

Our family recently switched wireless carriers for five lines and it was all attributed to the excellent and personalized customer service received from our sales rep - Adrian when we randomly stopped by the AT&T Store in Naperville to inquire about new phones. He went above and beyond to make sure our experience from start to finish went smoothly and without any high pressure sales pitch. We even had some issues with setting up our new phones and Adrian took care of us once again several days after the initial sale without any hesitation. We highly recommend working with Adrian at the AT&T Store in Naperville as you will be nicely surprised with his extreme patience and level of attention to detail, level of knowledge and service delivery.

Came in for some basic device maintenance and questions about eSim, Kyle was super helpful and informative. He really knows his stuff! Great at&t location, quick service.

The younger gentleman was super patient with the customer in front of me and walked her through her issues and concerns. He was also super helpful to me in converting my physical sim to e-sim. He was newer and didn’t know the exact steps to take but talked to his manager who had just left and did it for me. Great customer service.

So I loved the customer service here. JJ greeted me, which was so nice because I was acknowledged as soon as I walked in. I was helped by Ahmed, I could tell he was a little new but he did such a good job helping me out. If he didn’t know the answer to something he would ask Josh (the store manager). The employees were very kind and helpful. Seems like the manager is doing a good job making sure his employees and customers feel comfortable and welcomed.

Worked with Neftali on upgrading my son's phone. Very informative and patient throughout the process. He did not make me feel rushed while going over options and answered all questions. Great employee to work with.

Michaela was very helpful, knowledgeable and personable. She helped me pick the right iPhone for me with no overselling or pressure. The process took a long time since I had not done a backup. Michaela found a solution and worked to make sure the transaction was completed before the store closed. Definitely go to this store if you need help!

Everyone was friendly, knowledgeable, and helpful. Kyle took care of us and helped us identify the most cost effective plan for us. I would recommend this AT &T based on my experience.

Had an absolute great experience working with Katie and Michaela! They were very patient and diligent in setting up my new phone as well as properly transferring all of my data successfully! I would strongly recommend them to service your needs!