AT&T Store

I'd like to share the wonderful assistance by Fab and Maria.
A couple of weeks ago, I had some questions about trading my iPhone 12 Pro to the 15 Pro. Fab was very helpful and we worked out the trade. During this time, a person came into the store and Fab was very professional in acknowledging the person and informing them that she would assist them in a couple of minutes. We worked out the trade.
Then after my 15 Pro arrived, Maria greeted me and assisted with the transfer to the 15 Pro. I was very hesitant at the time as Apple had issues with the 15 Pro & Max upgrades stalling forcing users to connect to a PC to update. Apple had come out with a fix the day before I came in. The upgrade worked flawlessly.
Both Fab and Maria were extremely knowledgable and professional. I appreciate their help.
The switch worked flawlessly.

My wife & I worked with the store manager Maria & her associate NyNy and we had an amazing experience! This is definitely the place to go to get the best customer care! Appreciate the work you do!

The workers were so helpful when I went in a few days ago! I had so many questions about my bill and needing assistance with my iPad and they really took the time to help and explain everything to me! Thank you ATT!

Highly recommended store. We had an issue with activating a new line. Employee at the store knew exactly how to fix it and we were in/out in less than 5 minutes. November 2nd, 2023 at 12:45pm.

Nyny from the Factoria store in Bellevue was exceptional! She is smart and knowledgeable but most importantly her customer service skills are great! I was having trouble transferring phones and she took over and made it happen. She also let me know what other offers were available to me as a long time ATT customer. Please recognize her appropriately as she is a valuable member of your Team! Thank you, Nyny:)

Scarlett is one of most amazing people I’ve ever worked at in an AT&T store. The whole team was so helpful to me. They are patient and kind and understanding, helping me lower my bill and saving my money. I will also be calling the corporate number to give them higher praise. Amazing job here team!

This place is amazing, Scarlett is an amazing manager and her reps Katlyn and Nghi are outstanding!! I came in last week about a billing issue (i had signed up for a protection plan accidentally, whoops!) and these 3 went above and beyond to help me. they informed me of my mistake and showed me how to remove it from my account and how to avoid adding it in the future. Its so amazing to walk into a store with such dedicated and intelligent workers!! This will forever be my at@t!!!

I had an issue with my phone and service a few weekends ago while traveling, and so I went into this att store. I had the pleasure of speaking with Scarlett. She was so incredibly helpful, so knowledgeable and made sure that everything was working before I left the store. I’m so incredibly grateful to her! 10/10 would definitely go back here and ask for Scarlett by name if I’m ever back in the area.

Kaitlyn, Scarlett, and Nghi were so wonderful and incredibly helpful. They were so wonderful and incredibly helpful. I have been to other AT&T stores in the area and they by far are the best. They helped me with a new phone, and my son upgrade his phone. they were so patient and kind it was a pleasure and I will never use another AT&T store.

Whatever bad review is on this store is highly incorrect! The staff at the store do any thing in their power to get things done quickly and correctly. I’ve sat in there for hours at a time, yes not all customers leave happy for whatever reason but I wanna say 95% do. I don’t mind the wait because I know I’m going to get the hospitality I deserve. Thank you, Katlyn, Scarlett and nghi for the best service any customer would like to receive. Keep up the great work!!!

The workers are amazing! They knew exactly what I was looking for and gave me a great deal! I would definitely recommend going to this store! Amazing workers and clean area!

Olivia and nghi are very professional and easy to work with , switched from T-Mobile and I couldn’t be happier. Highly recommended!

Zach was extremely kind and helpful. It took a long time to get everything set up (because of all the procedures) but he was very patient and enthusiastic all throughout, so it didn't feel like a long time for me at all. I would love to be his customer again!

Manager and all the reps at this location are amazing. Even when difficult people like me need to have things explained more than 8 times for us to understand, they’re still being patient and trying to help.

I drive from wayy out of town to come to this specific store. Scarlett, Katlyn and Mia are always friendly and knowledgeable. Deff my fav at&t store!! FIVE STARS!!

The store manager, Sam, helped me solve a difficult support issue that ATT phone support had been unable to deal with. In addition to knowing what to do, he was patient and helpful, although very little money was going to come from the work he did. I would definitely go to him again if I had a telco-related issue

Scarlett got me the absolute BEST deal and helped me upgrade to a new phone, I would still be on my broken Note 10 if not for her.

The staff were really friendly and answered most of my questions on spot. I really liked the offers and ended up switching my lines to AT&T.

Armando knew exactly what I wanted and got me in and out. Great service. Way better than the Verizon’s in the area. 👍🏼 I will recommend to everyone I know.

Me & my wife were here to upgrade my wife’s iPhone. Mr. Aden helped us and we are very happy to have him here. He is very helpful & knowledgeable. He helped us to setup everything, very quick. AT&T should count on him, he’s an important asset, and deserves all the recognition.