CVS

CVS is remarkable for the cheerfulness and competence of the employees who interact with the customers. As W. Edwards Deming used to say, this makes quality in service and product very likely--and for me, this quite consistently proves to be the case at CVS.

The CVS in Livermore is excellent. Makes you feel like family great service. Great people and Felipa was a wonderful cashiers and helper. Thank you!

CVS at 1500 1st St., very clean and organized. Everyone so helpful. Really enjoy shopping here. If they had a pharmacy drive thru, I'd move my scripts over here.

The staff is solid from top to bottom with pharmacist Mike Ring the most professional, courteous and helpful pharmacist I have had the pleasure of being serviced by in 30+ years. The staff at 1500 First Street could learn a lot relative to customer service from this team. Additionally, with the benefit of the Target WIFI, customers can take advantage of all the features afforded by the CVS app--an element missing from both First Street CVS Pharmacies. A++

I really appreciate the exceptional customer services they have there on 10/9/2018. The pharmacist (forgot to ask for her name) was being very helpful and patient at answering my questions, even when I called back couple hours later with more questions!

The people here are so very nice. This store is well stocked. If you're looking for outstanding customer service, this place is for you.

Got a prescription filled without insurance to cover it, and the pharmacy staff went out of their way to find a discount card to make it so much more affordable. Prescription was filled quickly, and at a great price.

A woman with last name Leung has the best service to customer!

Young lady that helped me this evening was super friendly and polite.

Albert was great!

Great service

Like most pharmacies, the merchandise is pricey, but coupons are available for signing up online or in store. Cashiers on the front are usually very friendly and helpful. Pharmacy counter is often busy, especially after work hours not surprisingly, but pharmacist is helpful and prescriptions are filled in a timely manner. Store is clean and well-organized, typically well-stocked. Would very much prefer that employers, especially at the pharmacy, continue to wear masks even if the county doesn't require it. Just makes good sense since covid has not disappeared as many would like to think.

The employees here are actually really friendly and seemingly recognize me each time I come in, which is not that frequent. Like most drug stores there is a lot of random stuff that fills the shelves but they tend to have all the necessities that one would need. The pharmacy here is pretty solid as they are quick and helpful and reasonably priced

Terrible customer service. I called for my prescription refill that I used to pick up at Montana. Since I’m in California now, I tried to contact the nearest CVS last Monday. After listening the hold music for 4-hours, a lady came on the phone and confirmed the prescription order. She said I’ll receive the confirmation call soon. It’s Thursday now - no calls, no texts, no prescription, absolutely no response. The medicine I’m supposed to have once a day, I haven’t had in 4-days. Ridiculously awful!

This is the fourth time I’m having difficulty while waiting in the line because the staff is extremely slow. And finally I was called 35-minutes later but I was informed that there’s no prescription and it’s probably cancelled. So I was asked to wait again. This is ridiculous and I’d make sure not to order my next prescription here!

Been coming here 22 years, this for sure is MY LAST TIME ever.

Customer service sucks big time.

No assistance with getting pre-op and post-op medications filled going on a week now.

Surgery is Monday 5am and still no meds unless i want to pay out of pocket 300.00!!

Had similar issues last year with my daughters medication at this 1500 1st street CVS so took prescription to Tracy CVS and it was filled in 10 minutes without any fake denial codes or whatever codes they blamed on doctor and insurance not sending it in properly, so it's an acute problem for getting new prescription approvals isolated issues with just this store.

Probably staff training issues.

In past, the pharmacist used to research and call doctor and insurance but nope, staff was short and snippy and could care less if they kepts us long time customers and told me to call em all myself. In fact insurance wanted to 3 way call with CVS and CVS would not, so yesterday Doctor office and I and insurance had our 3 way call and we are all on same page, CVS is the one in their own world not knowing how to handle this new RX procedure!!

So wish they had a 0 star to report... 1 star is too much. Been dealing with this since 1230pm Tuesday Jan 18th, 2021 and its now it's almost noon, Saturday, Jan 22nd, 2021