AT&T Store

I visited today and met Bradon. He was great and helped me port my device and also helped me lower my monthly bill by switching to a new plan. He is an asset to this company and this is a necessary location.

Received excellent customer service. Phillip was awesome and very knowledgeable. Just watching how he interacted with the customers before me, aided in my decision to make a purchase at that store versus going to another. This store will become my go to store anytime I have to do any business with AT&T

Jalen offered amazing customer service. He was patiently working with a customer when I arrived and was professional, knowledgeable and patient. I had a complex challenge that online customer service was unable to resolve. Jalen approached the challenge with an open mind and was able to solve my challenge in just a few minutes. He is an asset to AT&T and a truly amazing human. I am grateful.

Intial visit at this AT&T .Impressed .............. I have nothing but gratitude .Wayne> did great helping me.Answering all my questions is really all that I ask for and expect with professional resolution . Awesome prospect coupled with progress from Elkton .Thxs guys *****

Gage at the ATT store in the Big Elk Shopping center was amazing!! My phone fell into the Elk River while vacationing on Maryland, and I needed a replacement (well an upgrade). He was so knowledgeable and helpful, made several phone calls to track down the model I needed and all has been resolved now! Super grateful for his assistance!

I stopped by the Elkton store just to see what the S10 was like. I had an S8 for 3 years & was ready for a change! Patrick greeted me as I came in & immediately addressed my needs. What great customer service & patience Pat & Joey showed to me! I traded in my phone & got a S10! Great trade In deal with a case to go with it for nothing!! I didn't have to spend a dime!! I love my new phone and those 2 young men were awesome!!!

My husband and I switch mobile service. We got fast service Saturday morning. The employee was very nice and professional. Definitely glad we made the switch.

Aaron at the Elkton, MD Big Elk Mall location solved a multitude of problems. He repaired my screen protector that was cut all the way through and I thought was the screen. He resolve my issues with being able to access my accounts, and acknowledged it was showing a lot of error messages. I can now pay my bill with DIRECTV and AT&T that are linked. He helped me in so many ways I'm very grateful that he was in the shop.

Joey was professional, courteous and knowledgeable. He spent the time and with his expertise he fixed a long standing problem with my phone. Congratulations on the quality of the staff that you employ. It will certainly keep this customer an AT&T customer. Top marks for customer service at your Elkton Store!

Jake was fantastic, I’ve dealt with him several times and he has saved me more money than I’ve even spent there! FirstNet is an absolutely incredible offer and I am so pleased with the service that I’ll be a lifetime customer. Jake is a wonderful representative of by far the best cell provider.

Had to have info transferred to new phone.
Cage did a great job.All was transferred and
I lost nothing.I am a senior citizen and my phone holds a lot of family photos.Thank
You.

Was in the store to switch over 3 phones from another carrier. Your rep Gage was extremely knowledgeable, helpful and pleasant to work with. Great customer service!

Had such a great experience! Patrick (the store manager) knew exactly what I wanted and I was able to walk out with a brand new phone at a great price! Great customer service. Highly recommend, ask for Patrick!

These guys were so great. I walked in for 1 phone....however the reps, Joey and Pat got me set up on a business account and a ton of promotions so I walked out with 2 new phones, an iPad, and a ton of accessories, all at a great price. By far, my favorite at&t store I’ve ever visited!

Stopped in to see what my options were to add a new line or two. Everything was explained clearly and with a smile. I wasn't in a position to decide today, but I will 100% be going back to make a purchase/upgrade. Pleasure to do business with and will continue to do so moving forward.

Jamie was great! He answered all my questions and concerns and helped us out immensely to get the new iPhone. Thanks Jamie!!

Wonderful experience with Phillip B .He was very open about everything..did not even try to oversell..He listened And met our needs 100%.
Would recommend him and this store every chance i get !!

Excellent customer service. My cellphone issues were resolved quickly. No high pressure sales tactics here!! I highly recommend this store.

SABRINA and JAKE are amazing! If it weren't for them today I would have canceled my ATT service after how I was treated at the North East location. They apologized for the poor service at NE and went out of their way to get my new phone set up for me. I bought an S8 two weeks ago and the microphone broke so warranty mailed me a new one. When I went into the North East location to have the new phone set up for me again they refused to help me because they were only assisting customers buying the new IPhone. I was infuriated and called Elkton. Jake answered the phone and told me to come there and they would get me set up. Sabrina did everything for me...even packaged up the old phone to mail back! Both of them were so nice and apologetic of the behavior of the NE employees. Even though Elkton is a little out of my way I will go there from now on!

Kelsey was great she made us aware of a military discount we should have that we have never received in the past even when asking we were told there wasn't one and she helped us set up my husband and my new phones and have great advice on the best screen protector.