The UPS Store

Staff was very friendly and helpful, even with the chaos of the Christmas season around. A level of attention and customer service that generally doesn't exist anymore. Much appreciated. No more USPS for me

I had the most beautiful and professional experience today while visiting UPS store. There were two young gentlemen Joshua Johnson and John Tebenske who were very polite, considerate and professional. I have never met so polite and helpful young people as these two ones. I went home so happy and satisfied with the services they offered and I had this feeling of being valuable because this two young gentlemen treated me with so much respect. I will find reasons to go back to USPS only because they offer the best services in the whole world.
Regards,
Cristina Ciora

I've been here on several occasions and never once have I had a bad experience, but today I feel like the service from Josh was just above and beyond. Great customer service and great attitude, which I count for even more considering it was the end of the day.

This location has been awesome ever since I moved to the area! They are all very polite and helpful. I also would like to thank Hali for always helping me get all my packages from my P.O. Box. As soon as I walk in she’s already on top of it and gets my packages ready to go quickly. I would recommend anyone in the area to visit this location for top notch service 😊

I walked into store 5502 yesterday and instantly had a smile on my face. I was acknowledged instantly. Two young guys were working, they had some great music on (at a perfect sound level!) and the vibes they both gave off was welcoming, easy going, yet professional. I was taken care of in a quick, very helpful manner. Great job UPS for allowing your younger employees to feel comfortable enough in their jobs to perform excellent customer service!! Will def choose store 5502 as my go to now. To the two young guys, thank you, you were a rare pleasure to experience in this crazy world!

Only UPS I’ll go to mail or drop anything, Hali is phenomenal and is so helpful. She goes above and beyond to make the visit quick and smooth. She is very knowledgeable and keeps the line short or moving.

The employee (a young slender african american) was incredible; patient, helpful, and polite. It was busy. She worked fast, multitasking needs and several customers at once, but still had the courtesy to wish me a good day. I haven't sent off many packages at once or for Amazon but she was patient which reduced my stress about getting the task done, or taking too much time.

She deserves a raise.

Was amazed by how quickly and friendly Kennedy helped me! Did such an incredible job helping out and was so helpful in explaining the shipping process!! Josh was also extremely helpful with helping with packages as well!!

I came in to return a bunch of Amazon items and Kennedy was so helpful. Many items were shipped separately, so there were a lot of return codes to find, and she was so patient. Definitely a good experience

This is great store and great employees. Sarah was very helpful and welcoming employee and she helped me with all my photo copy needs.

Great store, the manager and staff are always helpful, always pleasant. Brett helped me set up our mailbox at this location and it has been great for workflow (mail, packages, forwarding, access) - I'd recommend a mailbox at the UPS Store over a USPS PO Box, 100%

This location is right in the center or my path for daily errands, making it super easy to pick up and or drop off.

They have handled multiple parcels for me, since my 4 children live out of state and I am often sending gifts.

Also they are an authorized Amazon drop off site
Plus they take ATT equipment, scan it in, box it up and send it.

Beyond super shipping services and options they have B&W copiers and color as well for only .49 cents per page.

Boxes
Packing popcorn and bubble wrap

They even have a notary for a small fee.

But the greatest quality and asset of this location is its staff.

Truly this staff goes above and beyond on every single visit.

Ive been there at peak times in the early am and the 5pm rush and they serve with genuine care and kindness.

I would mention the entire staff by name, but fear leaving someone of in my error, know this they are all "TOP SHELF"

They are also great at problem solving.

Your label wont come up on your email, no problem they can find it and print it.

No box, they have one.

So often places take customers for granted , not here, they are here to serve and they do it with:

Genuine Care
A winsome attitude
And how can we help you
Solutions abound here.

Easy , Free and plentiful Parking

Plus Screamers Ice cream is right next door
One stop shopping for sure.

I come here all the time to get copies and stuff like that. They are very very friendly and helpful every time I go! I always offer to pay them but they don’t even make me pay for copies. Today, they were closed and doing maintenance and construction inside. I really needed a copy of something, though, so they still gave me a free copy even though they were closed and doing other stuff that day. These guys are the best!

This store is a wonderful location.
Every time I go, Hali has a positive attitude and great customer service.
Will always come to this store for my shipping and printing needs!

Hali was such a help this evening helping me to initial a document and was able to show this old lady how to use her own iPhone! Was truly impressed with her kindness and service!

Super quick, smooth and easy process. I'm going through this UPS store for my packages vs others and especially USPS moving forward. Great service, clean and I especially appreciated that the employee was wearing a double mask...Made me feel better about the cleanliness of the place.

I frequently use this site for business shipping and receiving. The employees at this location know me by face and vehicle. When I pull up they're already preparing my packages from the back for pick-up. It is always hassle-free and a worry-free experience. I'd like to highlight the employee Brett as a wonderful individual with a positive, can-do attitude. They go the extra mile at this location every time I visit. Thank you for making my shipping experiences memorable and easy!

I use this location when shipping packages for my work. Everyone is always helpful. Brett will go the extra mile to be sure everything is packed properly. The service is quick and friendly. The store is very clean. I highly recommend using this UPS store. There is value in good service.

Just like my buddy Aubrey Graham aka Drake, I too have trust issues. Specifically trust issues about how my packages are handled while being shipped. I have used other services to ship things out before and have had extremely bad experiences. So I decided to switch it up and head down to my local UPS Store.

I was immediately greeted by the smiling faces of Nicholas, Sofia, and Brett. In almost a Pitch Perfect-esque fashion, these three harmonized the words "How can we help you today?" so well I thought Anna Kendrick herself was going to break out a solo performance.

As I was shipping something rather fragile and a tad pricey, the team knew exactly how to make me feel at ease. They recommended which packaging I should be using and Sofia even made sure the item was secured tightly so that it wouldn't bounce around before they taped it up.

At the end of my shipping experience I performed a random trust fall into Brett, Sofia, and Nicholas and they executed to perfection, bracing my fall and raising me right back up. This didn't really happen but I'd like to think that because of the trust that was created during my time at UPS Store #5502, it definitely would have.

Literally the most efficient shipping experience I’ve had in recent memory. Nicholas was awesome and even helped me save a little money by shipping my items differently than I originally thought to. Super fast and professional.