Duane Reade

I have been going to this pharmacy for yrs. Never been disappointed. All the Personnel here are extremely helpful and always friendly.

The pharmacy department is very good and they more often than not provide excellent customer service.

Great service

This drug store, which carries a large assortment of every day items. Many items are available at discount prices. There are not many sales people in the store to ask for help. Prices vary.

Small drug store with drinks and snacks. I really like that they accept Android pay.

More Chicken Caesar Wraps. Less Chicken Salad Wraps. Please 🤗🤗

So many pharmacies downtown

Great

What a terrible pharmacy. There's no sense of customer service at all or empathy for peoples' medication needs. Whether on the phone or in the store, many of the staff are condescending and speak with disdain. They act like they are doing you a favor by dispensing medication. If you don't like your job, find a new one; don't take it out on customers.

Unfortunately, the automated phone system and the website often don't have the most accurate information when it comes to prescription status. So, I spent 45 minutes yesterday just trying to get through to the pharmacy to check the status of my RX. I would get put on hold and then once I thought I was finally going to get through to speak to a human, they hung up on me. This happened three times. Perhaps they were busy with in-store customers, I don't know, but to just hang up on customers is unacceptable practice.

I seem to have to go through this rigmarole every month because they never have my medication in stock. It shouldn't be this difficult to get medication. Next month, I'm asking my doctor to call my RX into a different pharmacy - even if that means it's a less convenient location.