Cellular Wear

I am customer of this store for many years.Them products are very quality! I visited this store yesterday and again i am very happy.I have to say I loveee people who work there,manager very helpful nice and polite!!Thank you guys!!!

Review for 'Cellular Wear' 🥴

As a fellow business owner, I understand the importance of customer service and the impact it has on business success. My recent experience at Cellular Wear in Houston was a mix of frustration and appreciation, which I feel compelled to share.

Payment Process:
My frustration began with the store’s payment policy. Despite attempting to make a significant purchase of $3,500, I was unable to use tap payment—a secure and modern convenience—due to the store’s restrictions and ignorance on fraud prevention and tap payment. This led to an inconvenient and costly process of transferring funds, which was both unexpected and unnecessary.

Store Hours:
The discrepancy between the store’s posted hours and actual closing time was another source of irritation. Being asked to leave at 6:30 PM, despite the advertised 7 PM closing time, was not only inconvenient but also felt dismissive, especially given my willingness to make a substantial purchase. Despite resolving issues with my bank and having funds available by 6:46 PM, I left without the product due to the store’s lack of promise to deliver the service it promised which is a 7pm closing time that needs updating.

Store Hours and Marketing:
The early closure at 6:30 PM, contrary to the 7 PM time listed online, was another point of frustration. Meanwhile, the staff were outside creating social media content for marketing purposes, which, while important, should not compromise customer service

Management and Customer Service:
While the staff exhibited commendable dedication to customer service, the owner’s approach to customer interaction and business operations seemed misaligned with maximizing profitability. It’s apparent that revenue-driven decisions are at the forefront, yet there’s a lack of consideration for the long-term benefits of providing a cost-effective, accurate and friendly multichannel shopping experience.

Final Thoughts:
I’ve given the store a five-star rating because the employees deserve recognition for their efforts. However, I hope the owner realizes that adopting a more customer-friendly attitude and an online storefront could significantly enhance profitability and customer satisfaction. While I might consider returning in the future and spending $2,000 to $3,000 weekly, it won’t be my first choice.

I encourage others to support businesses, but if you’re a savvy business owner, it might be best to steer clear of the owner until the/his ‘beta’ phase is over.

Best regards,
Michael King Jr

This place has everything ! Brian is amazing very helpful to all your needs . Please check this place out ASAP

Very Friendly People at this cellular Store. Very Good Service, and very good prices for cell phone cases and chargers ect. I will be back to buy more from them soon. Thanks guys.

Vicky was very polite and helpful overall. We had a good, quick and easy process since we just got new phones and needed the accessories for it. Will definitely come back for my future needs!

The store is very awesome. The staff, Braian and Franco assisted us with professionalism and honest salesmanship. I will recommend them anytime.

Great store located in the Harwin/Sharpstown area. They have a variety of cell phone accessories and other electronics such as Beats headphones and portable Bluetooth speakers. The items are top quality and they have great customer service. Prices are way better than retail shops. I will definitely come back here again! 😁

Great establishment, great environment, people here are friendly, good business all around👍🏾

This place is good and customer service is great , come get all your phone stuff here

Great communication. Great customer service skills. They had a large variety of options to choose from. I have been looking for a case and a screen protector for months. I came here and got both in under two minutes

Such great service. Came in and they took great care of me. Sold them my iPhone 12 Pro Max for a great price! Nice store full of a lot of different phone products. Highly recommend this place.

Come for all your phone accessories
Great customer service..
Beautiful people

Nabeel was very helpful. Only took 5 minutes and got me in and out. I definitely recommend coming here for buying or selling electronics

Wonderful customer service Vicky is always wonderful and very attentive. I recommend everyone to come visit them.

Always nice and helpful, with a great selection of cellular products

Good customer services good prices may Allah be with this good people.

I loved it here !! Every one was so helpful and the process was smooth and fast. I will definitely be returning soon.

What a great spot. If you are looking for branded electronics and don't want to spend full price, this is the place for you.

I was looking for some headphones and found the latest Beats, I was expecting to pay a good lump sum for them, but they beat the lowest online price, and even gave me a discount on some cases.

They guys that work there give a good vibe, so regardless of what the price was, I was still happy. The savings were a plus.

Thanks for the good experience, and keep up the good work!

BEST IN HOUSTON AT WHAT THEY DO WILL DEFINITELY TAKE GOOD CARE OF YOU

Nabeel is wonderful and pleasant. His store has a plethora of electronics and accessories. I purchased some items here at great prices. I’ll definitely be back for more! The customer service here is also spectacular! Love it!!