The UPS Store

Cindy at UPS makes my Sunday trips a pleasant experience. Despite being busy, she handles everything and everyone gracefully, always wearing a smile. Sometimes, I wait to bring my packages on Sundays to say hello. Her positive energy is contagious! If she had a store, I'm sure it would thrive with her excellent customer service and loyal customers. Thanks, Cindy—I appreciate all that you do!

They had a line when I walked in, but it was moving fast! Good service and always helpful here. They had packages piled everywhere from so many people coming in the store, but even with the line backed up to the door, it didn't take more than 5 minutes for me to get service! Very pleased with this location. Seems to have better service than the FedEx across the street at Walmart. I've tried both several times.

Lady upfront was super friendly! I was in and out quickly. Great customer service!

Cindy was so helpful finding the email and setting up happy returns.

If I got more stars I will give more , this is the best place, the girls are amazing , excellent service and courtesy

Went to Store 5238 this morning and Cindy, the lone associate in the store greeted me as I entered. There were several people in the store already and I thought that was nice to be recognized.
Cindy was super busy and made sure everyone was taken care of quickly and efficiently as possible.

I changed careers mid-pandemic. We also have a young child at home with pre-existing conditions so we minimized external store visits and have utilized home delivery and UPS return often. Because of limited facility access, my new position requires frequent mailing and printing. This store is near my home and I frequent it multiple times per month.

This store and the people in it, particularly Meagan, who is predominantly the face of customer service, have been nothing short of exceptional. She is incredibly personable and always wants to help. I have first hand seen her be treated terribly by other customers and respond to them with respectful kindness. This was particularly noticeable as irritation became high with shipping delays the entire world is experiencing, which are obviously out of her control. I have also witnessed her twice help elderly patrons with their technology in order to perform the task at hand, her compassion and empathy was contagious.

The world needs more Meagans. Kudos to this store, it’s management and I hope they know our community is grateful.

I've gone to this location many times through out the years.
In my experience the staff is always friendly and courteous.
When I've gone there, it's usually for Amazon returns. Some returns require a box ready to go. Sometimes it's just a scan on my phone and they take care of the rest. It really depends on the item you're returning.
The cellphone coverage isn't the strongest, I make sure to pull anything up that's needed before hand, and save a screenshot to my phone.

Had to process 2 amazon returns without being able to have a QR scan or print the labels off myself. Megan was professional and warm - immediately knew the process for sending them the labels.

Such fast service even when busy. I watched a customer being a little difficult and the employee named Megan handled it with grace and professionalism. I hope her bosses see this because Megan was wonderful

While I was shipping a package at this store today, a non-English speaking gentleman came in to pick up a pkg. He was politely informed the pkg was being shipped by USPS and he needed to go there instead. He was quite confused and it was explained to him once again. He looked so dejected when leaving that Misty called him back to the counter and showed him on his phone how to get ahold of USPS and showed him his pkg would be delivered tomorrow. Although it’s hard to see a smile underneath COVID masks, his eyes were twinkling as he departed. Going way above and beyond, great customer service was afforded a gentleman who was not even a customer. Love this store and found out today they notarize as well!

Rick was wonderful to work with....he took such amazing care in the packing of a family heirloom and I will forever be grateful for his extra time and attention to detail. It made the journey from Olathe to Tucson in a timely manner and without a blemish! Well done UPS and Rick!!!

I am new to the area and was so happy to find a UPS store so conveniently located. I have been to this one several times and am very impressed with the fast and thoroughly complete service they provide. Happy to recommend them for fair pricing and a quality experience.

Honesty one of the best stores in this whole world when I walk in I feel welcomed. Every time I come in there I get the biggest smile from Sam (One of the hardest workers I have seen) I have seen her working with 3 people at the same time and leaving them satisfied If I could give this lady a raise I would.

I've always used this store and have found everyone to be professional and courteous. It's a very busy store, but they get the job done. Thankful that they're my neighborhood UPS store!

I love them! I have to mail things for work multiple time a month and it’s made easy and convenient for me. I love the staff and I’ll probably not mail from another store because of the relationship I have built!!

I have never had any issues when I have gone to this location. They are always friendly and welcoming. I would rather buy stamps and mail letters here then the post office!

Went to this UPS store yesterday and the girls (wish I would have grabbed their names) were professional, fast and courteous! Will use this store again!

The gentlemen at the counter helped me tape up a box and was generally fast and helpful.

The staff is always friendly and helpful 🙂