Herman Miller Retail Store

Natalia Trulsson was wonderful to work with, and even though I believe Jonathan is no longer with Herman Miller, he was an excellent manager!

I am a 75-year-old architect, and I want to suggest that you seek out Erin for one of the best experiences you'll ever have. I wanted a different color leather than they offered, and she found it elsewhere for me. Not many people are so committed. When I told her about some rare Eames pieces I have, she googled it immediately. Her enthusiasm is genuine. And she's really nice.

Tristan was extremely helpful to work with, and has perfect product-knowledge with easy to understand explanations. I really appreciated the professional follow up throughout the process in selecting the most suitable chair for my lower back problem. Awesome showroom too, with a much wider variety of items than just the chair I walked in for!

Tristan Eckert is my HERO! He found a hard to locate part I really needed, and got it shipped to my home quickly. I am so very grateful to have working office again! It really saved me! Thank you

After spending hours trying to find the chair I wanted to get, I settled on the HM Sayl. Trying online, there was a 7 week wait time, which would leave me injured neck with no support for too long. I called the two other showrooms in LA, the first didn't have any for immediate pickup, and the second store wouldn't pick up.

Then I called this store, and Erin fielded my call in the quickest response I've ever had from a retail store. She walked me through all my options on the phone, was very helpful with my questions, and emailed me following up with the prices and info that I needed. She was then also extremely responsive to my follow up emails, and I set up a time to visit the store.

When I got to the store, and was looking for the parking Erin mentioned to me, I called again and Cate took my call. She helped me find the spot and let me into the store.

While showing me the Sayl and the other chairs available for immediate pickup, and because of the help I asked for in choosing and looking at different items, both Erin and Cate started explaining each piece that was in the store. I asked about everything, and they told me everything I didnt know I wanted to ask. The history of the plywood chairs, the licensing and design framework at HM, and just about every detail you could think of about the pieces in the store.

I ended up buying the Embody after sitting in all the different chairs on the floor. The focus on health that this chair provides is unmatched. The studies about this chair giving you a lower heart, I can say, are anecdotally true. I feel a sense of calm writing this right now while sitting in this work of art.

Thank you both for your time and the information you've given me! You will surely be the first to contact for any future chairs I might need!

I popped into the store one afternoon hoping to get a quick test sit in for some of the chairs - Erin and Cate were extremely friendly and helpful with going over the modes of operation of the Aeron, Embody and Vantage chairs, and I appreciated their insight on their own different preferences and use cases for the chairs. My visit to the store was very informative in helping me choose a new office chair for my WFH setup and I had a very pleasant experience overall.

Great customer service! Erin was so patient and knowledgeable on finding the best chair for me. Highly recommend!