The Vault Vape and Hookah Shop

Stopped by tonight and had no clue what I wanted to pick up, so I asked Dustin behind the counter what he recommended. Not only did he help me with a recommendation, he was also in a great mood and just made the experience pleasant!

The employees are very friendly, and helpful. I had an employee Hope help me and she was extremely patient, didn't make me feel stupid for all of my questions, and taught me a lot about mods and their thc products, I would definitely recommend this shop, I will continue to take my business here, the atmosphere created by the staff is very nice unlike some other shops I've been to.

Dustin was great. Gave all the help needed and kept us informed about upcoming sales

Great shop I never have any trouble getting the help I need and I ask a lot of questions ! Hope and Tre helped me they are always very nice and they go above and beyond to make sure I'm satisfied with my purchases before and after !

The best. Hope is a wonderful employee. Goes out if her way to help her customers. Beautiful and great. Thank you Hope for the person you are. Caring understanding.

Wonderful help from Hope! She is always nice and willing to chat with me about any product questions I do prefer this store to others around the area I will be coming back for awhile as it is the only shop that sells incense on this side of the bridge!!!

Summary quote, ."...highly recommended in my book. Even more so if you value a business, that values employees, who care about the customers' happiness with their purchase."

I recently started vaping (about when I moved to the area in April) because before, in New Jersey, I could go to any store and purchase over the counter, which is not the same in Virginia. I was skeptical that I would be able to find a shop that would have products that could compare to the " " "real thing" back home.

Subsequently, I found the vault online and chose to check it out because of the multiple locations. I figured if the business is popular enough to have THAT many stores, then they would be the most likely to have in stock or suggest something I'd like. I've been very pleasantly surprised at the products they have, but also of their staff because they're so knowledgeable and they are also so incredibly friendly and helpful. They never once made me feel that I was stupid or ignorant or just oblivious because I didn't know or understand what I was purchasing at first.

Fast forward to now, I'm amazed at how much I've picked up from the various conversations I have with whoever at the store that day. Also I'm there at least once a week religiously--I went earlier today and LiAngelo was working... Even now, I still learned something new from a product/brand I swear by and buy every week. Every time I've been there, ESPECIALLY when LiAngelo is there, I always walk away feeling more, (idk if right word) informed (?) or get another little fun fact or I know about a new product or just puts up with all my questions.

Well now that you're all bored of reading this novel of a review, I just want to say that I really do appreciate The Vault and the people there because of the time they do genuinely take. I recommend taking the time to go to The Vault, whether you're interested in just checking things out or want help finding your jam or even if you're unsure about trying it at all. I know I was surprised at, not only the variety of what they offered, but at the multitude of items or products I wasn't even aware existed.

In short, The Vault is highly recommended in my book. Even more so if you value a business, that values employees, who care about the customers' happiness with their purchase.

°•*•° I'm unable to thoroughly review and look over talk-to-text prior to posting, please forgive any spelling or grammatical errors°•*•°

Always very friendly and knowledgeable staff. Dustin and Hope went above and beyond today thank u for your amazing customer service!!

Hope rocks!! Always helps me with anything i need! I go out of my way to come to this location living in Newport News, but I just love them at the hayes location :)

1000/10, Dustin and Tre made my experience the absolute best yet, I will be returning, thank you so much guys!

I always have a very nice experience in this store with the staff Hope is very helpful and they have nice Christmas sales !! I recommend this store to anyone who smokes and they have a decent selection of shisha too !

I found the staff to be very helpful, Hope helped me and I will be coming back ! They have a decent amount of Kratom to choose from and usually a nice sale on vapes everytime I visit !

Friendly service! Knowledgeable and professional! Store is super clean and organized. Will definitely be coming back!

I like the store a lot. They always have the products I want and anytime I have questions they have no problem answering and giving as much information as possible!

i love coming here, employees are very informative, Angelo is a great employee very knowledgeable on the product explains what the items are and how they work.

Tre and LiAngelo are 100% the A-Team when ever I come and their there their always super helpful and kind

Wonderful friendly staff, hopefully they get a larger glass piece selection

Good service and friendly staff fully giving attention to detail when it comes to their customers….

Great staff Hope and Tre helped me and they have very good vape recommendations !!

Little pricy but great selection and great service.