T-Mobile Authorized Retailer

Went to this location after we left another T-Mobile location only to find out the new phone they set up for us didn’t connect to the network. Rex was friendly, professional, and took care of the issue in 5 minutes. We will definitely come to this T-Mobile store in the future!

I went to this store on Broadway Madison, and my experience was over the moon. The staff was so friendly, helpful, and knowledgeable. I would especially like to appreciate the services given by Austin. He is so wonderful. Me and my husband just love this guy; he was so helpful and knows how to complete his job professionally.

My iPhone completely froze. I went to the T-mobile on Zeir Rd. and they were completely unhelpful. Gave me no information or options. Made me feel like I was bothering them.
I then stopped at T-mobile on Broadway in Monona.Completely different experience. I was there a couple of times the week December 18. Both employees were friendly, knowledgable and helpful.

I've been waiting patiently for the automated request to review my experience at the T-Mobile store on Broadway in Madison, WI... but it hasn't arrived yet. So, I'll just put it here...

I had the surprise of a lifetime after I walked in this T-Mobil store! I had the pleasure of meeting Austin, who is a very knowledgeable T-Mobile employee (Ast. Manager here). But this is NOT what I had been accustomed to finding inside ANY previous T-Mobile brick & mortar stores... EVER! I first experienced really the absolute WORST service in my entire life in the T-Mobile stores in the Champaign, IL area!!! Who were NEVER on the same page as Corporate T-Mobile. My family and I wasted uncalculated resources driving into Champaign hoping that our concerns would be addressed with some expertise. But that was never the case. But this review is about Austin and his store... I was pleasantly surprised that Austin knew soo much about every nuance of what I was interested in. Plus, he educated me on something that I will be calling 611 tomorrow to get addressed... they will need to listen to my last call on the 11/10/2023. That agent told me something that I now know T-Mobile will have to adjust my monthly bill to meet. But more about Austin, he took special interest in assisting me with all of my concerns and had answers and explanation's for it all! I went in there to return a phone I had been led to believe was on a free 3rd line and would be allowed on my Magenta 55+ plan... but realistically it was only allowed if I had the new Go Plan. And this is something else I am going to try and get them to give me as the agent that set me up with this, PROMISED me I would get what he told me. And as I was informed about, if an agent states something as FACT, then T-Mobile HAS to back it up! Misleading customers is apparently not allowed and they are responsible for what they tell us! Which would be a really nice breath of fresh air!!

I will always make sure that Austin is around before I make any treks over there for anything. It's just like when you get a mechanic that you find out is completely honest and very knowledgeable about what they say & do... we keep that mechanic on speed dial! Thank you Austin!!! You really and truly made my month!!! Here's hoping they recognize greatness and give you a raise!

I was there a couple days ago getting an home internet and a wonderful person named Austin was helping me. He was fantastic. Thank you again

Stephen ( store manager) was amazing. Helped my entire family get a new plan and new phones. He took time finding us the best deal and was very friendly. Great service and would def recommend this store. His co worker there was great as well. They both did a great job.

I went to T-Mobile on West Broadway today (Sunday May 21st) to get a phone and the man who worked with me made it a great experience. I appreciated his work and his kindness. He even was kind to my husband to share with him information about a google phone he is interested in. Thanks much!

Well I do miss my good sprint coverage but if I have to go to a t-mobile store, this is the one to go to. Very knowledgeable employees unlike a few other ones we have been to. And very nice employees.

We had amazing customer service. The plans were described in detail. We compared our current plan with what T-Mobile had to offer and were pleasantly surprised. The data transfer took longer than expected, but the staff kept us informed and even suggested we go grab a bite to eat and that they would stay late to make sure everything got finished that day. Phones have been excellent with no issues. Thank you!!

Kody was absolutely amazing helping me add a line & get a phone. He spent so much time on phone with customer service to make sure I got what I needed and was unwaveringly cheerful. Fabulous experience

Christian and Jess were great. They helped get our issues resolved in the best way possible, even though it took longer than planned. Thanks, guys! So sorry for keeping you late.

Great service...helped me accordingly..zero issues with getting the information I needed also...they were a huge help...(also , I was there when the one star reviewer was getting his laptops and he was only there 5 minutes max with someone ahead of him and walked out mad so...screw you guy ! This place is 100x better now!)

Highly recommend this store...it's also really clean and everything is nicely in order which is huge to me ...
Location of this store..also really convenient!

Big Shout-Out to Keyshawn and Pamela for helping out with a Pre-Paid Sim Card. They were both very helpful walking me through the process. Thanks.

Amazing customer service Sherrie I think was her name was very knowledgeable she hooked me up with a new phone and upgraded my plan to unlimited AND saved me $10 a month Amazing customer service if I could give 10 stars If I could

Great customer service from Kody, Dre, and Veronica. I got the phone I wanted fast and easy.

It's always been a joy. When ever something goes wrong, I come in, and everything get fixed promptly, and with no grumbling from the staff. Love it!

Kody, Veronica and Dre was very helpful and helping us with upgrades . Very professional

Austin B. Is amazing!

These guys are pro's!

Best experience I’ve had with a phone company staff by far!