AT&T Store

After spending over 4 1/2 hours on the phone with several AT&T phone representatives, Jasmine and team at the Lake Pleasant store were able to fix my problem within 15 minutes. The lesson here: Never call customer service first, head over to this store and they can help you out.
I'm so appreciative of this team. As a new customer of only a few days, I was starting to regret my life choices. They renewed my faith in AT&T and I'm willing to give their service a fair shot.
Jasmine, I can't thank you enough!!

I went in to upgrade phones. Tyler and Alexis both helped me and they were amazing. Extremely helpful. I had to go back the next day for an issue and Tyler took 45 minutes to get it right for me. This is my new go-to ATT store!

Antonio was very helpful and helped me get mom's phone to work. He was very courteous and professional when I was as struggling to fix this on my own.

Went to the store and was helped by a few gentlemen, Tyler was the one who stood out amongst all of them. With his appealing persona, and genuine personality, he made this purchase effortless and seamless. Who wouldn’t wanna switch to ATT working with Tyler? I came, and was recommended a pixel 7 pro or s23 Ultra and I got a 13 for my daughter. We are very pleased to know he went above and beyond to take care of this process for us. Thank you again Tyler!

You have a gem in your associate Tyler at the Peoria, Arizona store. In a day and age where people feel shuffled through like cattle in customer service, Tyler took the time to engage, was personable and helpful on every facet. He is a breath of fresh air and you're lucky to have him.

Alexis is amazing and such a huge asset to your team .
She takes the time to explain everything and answers all your questions.
We are very happy with how she helped us with our upgrade.!

Thank you 🙏🏻

Sales Rep Antonio was very informative & very knowledgeable. His help was very much appreciated.

Great customer service, the reps are always ready to serve their customers. They are a blessing. Good bless.

Great service by the manager at the location. Got me set up quickly.

What can I say.. this place has some really genuine people. I have come from other carriers where the totally bait and switched me and caused me to have higher than expected bills, going in with that concern, both the representative Cainon and the manager Abraham were friendly and transparent. Honest with fees and told me right down to the penny what my bill was going to be. Very grateful to have come across this store by accident. (It’s kinda tucked away) if you haven’t already, go see these guys. I’m saving like 150 bucks a month and my family got all new phones. Thank you gentlemen, sincerely, one happy customer.

Yesterday I went into this store. It wasn’t too busy. The manager saw us but seemed to be avoiding all contact with me and anyone else for a good 10-15 minutes. Then, along came Jenn. your five-star employee. Jenn was able to help me with my phone repair. Although it seemed complicated to me… she had the knowledge, the skill and the patience to explain every detail to me. That manager and Jenn should switch places. Just sayin”

My experience at the store was great! I came in for an upgrade on the new iPhone 13 and ended up getting a watch as well, because of the recommendation of the salesman. Very attentive and knowledgeable. Definitely better than waiting 45 mins at other locations.

Went to this store to upgrade my phone. Cainon, the store rep, who helped me was excellent! He walked my dad and I through the entire process of upgrading our family plan to 5G and helped me upgrade my phone. He even took the time to transfer everything off my old phone to my new one so I didn't have to do anything! He went above my expectations. I will go back to this location if I ever need anything else.

Cainon R. Was the associate that assisted me at the AT&T location on Lake Pleasant and Happy Valley. He was by far the most helpful and knowledgeable AT&T associate that I have ever worked with. Not only did he help me with my original purchase that had to be special ordered, but he also corrected mistakes that were made at two other AT&T locations that I had attempted to go to after my purchase arrived, only to have my phone and plan still be inactive. Cainon quickly and efficiently got me squared away, and answered all my questions. He is the only AT&T associate I will trust dealing with in the future. I’m sure if he chooses to, he will advance far up the AT&T hierarchy. He is that good!

Austin was SO helpful, he explained our bill as well as different options with our plan. He helped me tremendously by upgrading my phone, as well as getting my little brother his first phone! It was great customer service! Thank you!

Canion was very helpful and efficient. I think I'm spelling his name correctly. He helped me figure out the differences between each phone. He was very patient with me and he was nice. I appreciate his customer service.

Our phones got ported out from att on Tuesday so we went to the store at 6pm. Austin was there working and was very helpful. He stayed 2 hours after closing for us! That was outstanding customer service and we would have been stuck with no phone for the entire night if not for him. He was the best att person we have come across. Thank you again for staying so late with us!

Austin was great. He took the time to help me when another store rushed me out. I upgraded my phone, he was patience & made sure everything went good before I left. If you go to this location make sure you see Austin

Jake has been awesome!! He is a huge asset to AT&T and is the reason we will remain with the company!! He is very professional, personable, and extremely competent!! He needs to be given a good raise and promoted to manager!!

Cainon was an excellent salesman for us at the att store. We were there for quite a while and he made certain that we had everything set up and working before we left. He was very patient and helpful