CVS Pharmacy

I SHOP AT THE WASHINGTON STREET CVS, WELLESLEY MA. LAUREN WAS THE PHARMACIST WHO HELPED ME. THE PRESCRIPTION I WAS FILLING WAS NOT COVERED BY MY INSURANCE, LAUREN INTRODUCED ME TO 'GOODRX', THAT GIVES OUT COUPONS FOR SAVINGS ON NON-INSURED SCRIPTS. I FILLED OUT THE SHORT APP ON MY PHONE, GOT COUPON IN 5 MINUTES TIME AND SAVED $30. SHE ALSO ENCOURAGED ME TO USE THE CVS PEPCID BRAND ANTACID. I DID AND SAVED MORE MONEY. SHE WAS VERY ATTENTIVE. I ENJOYED MY VISIT EVEN THOUGH IT WAS FOR MEDICAL REASONS. I WOULD SAY I ALWAYS GET GREAT ATTENTION AND GOOD ADVICE FROM ALL OF THE CVS PHARMACIST BUT LAUREN WAS EXCELLENT.

Convenient location with ample parking though pharmacy hours need to be longer.

Cvs is really going down hill. They have messed up 6 out of 6 of my last pharmacy orders. This CvS pharmacy is drastically understaffed. I have filled out a customer satisfaction survey in the past and the CvS leadership team shamefully had the Cvs employee at the pharmacy ask me how they can approve. The Cvs senior leadership team should be embarrassed for missing the fact that they are understaffing the pharmacy department. It is shameful that the cvS senior leadership team forces a lower level pharmacy employee ( who provides great service and works extremely hard) to call me on a problem she has no control over and was created by her management. The CVS management team appears to be driving up their stock but milking their employees and leaving them leaderless to solve their customer problems. Shame on you CVS senior leadership!