T-Mobile

I have been with AT&T for 30 years, it was time to renew and I decided to check out what T-Mobile had to offer. I got more service (added an Apple watch) and unlimited data for less money. And, they are giving me free Netflix, so I can stop paying $15 a month for that too. Worked with Poulad, he was clear, straight forward and made it simple to understand. I was impressed. We are switching service, shall see how this works.

I've had nothing but, great experiences with T-Mobile ever since switching from Cricket. There's so many options with T-Mobile, that I get overwhelmed in a good way trying to decide on them... 😆

The data is fast, no lag, no dropped calls and the Internet is flawless so far. I'm very happy with my switch to T-Mobile.

Had to arrange an account and new phone for a friend, transfer data, etc from MetroPCS. The staff works like a well oiled clock. Took care of all of our needs swiftly. Every person who came in the door was greeted and attended to immediately. I was impressed.

I still need help but at least I have the use of my phone The instructions that I got we're over my head and beyond my ability. I'm a cute little old lady but they were so nice to me it was so wonderful All the skill because I hadn't had the use of my phone at all and hadn't been able to turn it on at all and they were so good about that the man was his name Jacob or Jasper

This T-Mobile no matter how busy they are still gives amazing customer service. Every time I have been in this store I have never been disappointed.

This store is great. Daniel was amazing! He helped me to get a new phone and did a wonderful job to make my phone ready to use. He was so helpful, knowledgeable and friendly. This is the only store I will go to, highly recommend to everyone.
Thank you Daniel😊

We went to this T-Mobile location as my son lost his Phone and didn't have Insurance. Nicolas at T-Mobile provided Fast and Efficient Service and was very pleasant as well.

I wanted to commend this store and the manager, Matthew, in particular for their efforts in helping me get my $250 credit for turning in my iPhone 6 during their trade-in, trade-up program. I had turned in my phone to their store in October 2018 but never received the credit even though the store had checked out my phone and said it was fine. Finally, in January 2019, T-Mobile called me to tell me that my credit was being denied because they said my phone had water damage. This didn't make sense to me as I've never exposed my phone to water. In any event, the T-Mobile rep on the phone was completely uncompromising with me even though I had turned in my phone in good faith and had been told my phone would receive the credit. I told her that this episode had severely harmed my very positive relationship with T-Mobile that they had earned with me as a customer of more than 15 years. Fortunately, the local store where I had turned in my phone made this right for me by providing me with a courtesy credit in the full amount to my account. Matthew should be highly commended for his efforts to regain my customer satisfaction and loyalty after being treated so poorly by T-Mobile corporate.

Kyle is the best T-mobile employee I have ever met. He deserves some sort of a corporate award. Incredibly helpful, very polite, and remarkably patient... Such people change the entire perspective on a business. The assistance he offered yesterday was the best we've ever received at T-mobile.

Love love love this store! I had Metro for over 2 years and decided to switch to T-Mobile. I had such an amazing experience. I came in on Monday and was able to port over my number. They had a special promotion where I traded in my Samsung Galaxy S9 for the new OnePlus 7Tpro Mclaren and got so many perks. My phones paid off because of the trade in and the service is lightning fast. Sure it's a little bit more than Metro, but with Metro my service did not work. Not even in my house...with the wifi on... and for $60 it was not worth it.
Jacklynn was super friendly, quick and efficient. I came in 3 separate days and she made sure I was getting the best deal with my service and was able to explain everything to where I felt confident with my choices. I am already loving how amazing my connection is. Thank you much!!!

Update: I'm in Vietnam right now for vacation and my phone's the only one that works outside of the hotel 😂 5g best thing in the world. Thank you again!

I will admit that I am a biased customer of T-Mobile in CA and previously in Europe, but for a cell company I still feel that their customer service and offerings far surpass that of their rivals. Their staff are ultimately focused on customer service and yes, I may have had a few issues, but this store has always been abile to sort out any problems I may have had.

The store is easily accessible, clean and modern. They have a good stock range, they are happy to let you browse and they do not act like second hand car salesmen and pressure you. As for TMOBILE in general, I have found that their coverage is good, the prices beat their main stream competitiors and despite the appalling website, well worth considering, even if you are mid contact with someone else. But that's your fault for not using TMobile in the first place.

Been to all the TMOBZ around sac and this is the best one BY FAR. Been with tmobile for 5 years and every time I've been here I've received excellent customer service. Shout out to Aurora for educating me on all the different devices and accessories currently available! I went to the tmobile in the sunrise mall at one point because this location was closed and it was just the worst. It's worth the wait just to go to this location!!!

My husband and I were thoroughly satisfied with Adam's customer service. He was fast, efficient, and very knowlegable with all of there products. We will only shop here for our phones and accessories from now on.

Excellence customer service and a knowledgeable staff assist my family in getting the right plan for us and saved us money on our purchase. Our plan is just as good at half the cost and we have new phones as well!

Sierra College T-Mobile is a great place to shop I I needed some earphones for working in a garden and frequent you and I was not let down... Do you want to have a satisfied shopping experience, go to the boys their service is A +

I have ben a Loyal customer since October of 2015 Thank you so mitch for your service t-mobile !

Josue was great! My phone was having problems and he reset it for me. Very great customer service.

I have had nothing but the best customer service every time I have gone to this store. Which is why it is the only TMobile store I will go to.

Estefan was the best Tmobile associate I came across in a while. Top notch service, easy and informative. Hole In One

Very helpful explaining the stupid marketing tricks all the carries play. Despite this fact, the crew at the store was accommodating and patient.