Duane Reade

I switched to this pharmacy because they have been much, much more helpful in dealing with the ADHD med shortage than any other pharmacy I have tried. They pick up the phone, they answer questions, they stock meds. Really, I can’t ask for more than that from a pharmacy.

The store rep Neetha Kamath was extremely helpful and made me feel very comfortable,

Fantastic

Lovely pharmacist Jennie. Knowledgeable gracious and helpful.

Prices are reasonable and the cashiers seem nice

Good place

I called Duane Reade. A robot picked up the phone. It thought it knew how to help me, but it didn't. Nothing I said could convince it to let me talk to a human. Complete waste of time

Horrendous. I am a doctor trying to ensure someone gets their medication. When you call, they place you on hold and never pick up. You can hear them pick up the phone and. put it right back on hold. They keep on faxing me something to a business cell phone number. There is no communication to be had here. Providers, do not send prescriptions here. Community members, get your meds filled elsewhere.

The listing here is incorrect. The "Pickup" hours are not 7a-10p, they are 9a-1:30, then 2-6. The pharmacy is completely closed at all other hours, even for pickups. They moved to these limited hours during Covid and have never gone back to their pre-Covid hours.

Worst pharmacy customer service I've ever received at a Duane Reade Pharmacy. So unlike Duane Reade. The only helpful person is the pharmacist, the pharmacist assistances we're so rude and unhelpful, the pharmacist needed to step in twice to help! Hoping this review will reach the staff

I have been filling my prescription at this Pharmacy Location for almost a year now with the exact same employees working. I recently had a really bad experience. They do not work with the customer regarding different options - their way or the highway. Their evidence or reasoning as to why they cannot accommodate a certain request is not professional nor factual - "idk it's in the law books somewhere out there!" & ask your Dr to resend your refill request in two different dosages and then we can fill it. Obviously didn't work and had to embarrassingly ask my Dr to send the refill request 3X! Last but not least they do not protect the customers information - They need a patient's printed itinerary for traveling even though the DOCTOR has commented the patient is traveling in the electronic refill request and I was willing to show them my traveling itinerary via Email on my phone. Not to mention the discussion of my issue might has well been on the Store's intercom.
Resolution: Asked my Dr for a 4th refill request but to be sent to a different Pharmacy. Thank you CVS - you have officially gained a new customer!

Giant sign on the window proclaims the presence of a Citibank ATM inside. The ATM inside isn't Citibank, it's Allpoints.

This customer service is horrible