AT&T Store

Brad and Juan are both the best experience I’ve ever had with Att in years. Being a contractor and the frustration I’ve had dealing with corporate run stores here in Santa Rosa, from wait time to lack of customer service is night and day compared to the experience dealing with them.
They were able to, not only fix my issue with upgrading the info from my old phone to my new one, but were professional and helpful, and shared information with me about internet service without being locked in for 2 years.

I’m glad I found this location and was impressed with the quality of service they provided and will be recommending to my many colleagues, contractors and clients in the near future to them at this location.
Sincerely, RJ. Stewart Tile

I can not thank Mr Serrano enough for taking the time to help me!

The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me “I can sell you a phone” and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don’t know if he was intentionally lying or lacked the knowledge of how to do it.

I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn’t end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone.

I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It’s called a “Win Back”. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don’t really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge.

Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.

Jose was extremely knowledgeable and assisted me in getting the best plan and acquiring a new Apple Watch. Best customer service I’ve received all year. I will be coming here in the future.

No dought 5 stars here. Jose hooked me up with everything I needed super fast. Answered all my questions. I don't think he remembers me but this was the 2nd time he helped me. You killed it again Jose!!! Thank you!!

I had a great experience here yesterday, I bought an iPhone and ended up getting internet for the home as well. Ulises and Jose answered all my questions making the purchase process super smooth.
Thanks again!

I bought a New Samsung galaxy s24 on a pre order and Miguel gave me a huge discount on a Samsung tablet to go with it he really know his stuff

Jose was very thorough and professional with us. We highly appreciate and recommend him.

Jose and Ulysses were both great and efficient at their jobs. Always a pleasure to work with.

Miguel G was the best at helping me find a new service plan and phone at a reasonable price. He walked me through all the plans I can get and he helped me pick the right one. Definitely coming back to see him. Thank you Miguel for making this process a breeze!

Jose our AT&T representative was amazing and thoroughly explained what AT&T had to offer as well as answered all our questions. We preordered iPhones, took off some unnecessary extra expenses as well as added some necessary insurances and and switched our internet over saving us over $500 a year. We hardly had to wait and we’re out in roughly 25 minutes even after all the information we learned! Fastest visit ever and definitely telling my friends!

This location is the only location I like going to. The service today was beyond exceptional. The employee Miguel G helped me the second I walked through the door. He was very kind, and had great knowledge about the phones and plans. He was able to upsell me, and got me a great deal on accessories, which isn't easy to do! This guy really knows what he is doing! Overall great experience I will be letting friends and family know they need to switch to AT&T! Thanks Miguel!

Miguel was a saint to help us move my mother to a current iPhone from her old old old phone. Best service I have every received from AT&T and he did it with patience and smiles. Thank you so much Miguel for that. It was a challenging situation and it would not have gone so smooth without your commitment to service and ability to stay calm and be empathetic. I also found out he had helped my mother in the past on something related to her home phone! Great experience and Miguel made that all happen for us. Thank you!

I can't say enough about Jose. He was marvelous, simply marvelous. He was so kind and so easy to talk to. Please set up a new system for me. And the way he explained it. I could understand it totally. He was very knowledgeable about everything. Thank you so much, Jose.

jose was wonderful and helped with all my phone issues he was amazing.

This is my go-to AT&T store. Jose Perez was excellent. He had a difficult customer before us and handled himself very professionally. We came in to upgrade my husbands phone but we ended up getting an upgrade for my son as well because of Jose letting us know of the deals and offers that were available to us. I have never had a bad experience in this store. I would highly recommend this store.

This store is right by my house and every time I walk in I’m instantly greeted and feel very welcomed. I was looking for an upgrade from my iPhone 12 and Miguel was very helpful in showing me the different features of the newer iPhones and which one I should buy. He was very personable and knew all about the different plans. I definitely will be going back!

Very helpful staff and accommodated our needs. Thank you Ulises for all the help!! :)

Amazingly helpful, quick, and professional! Saved me from going a day without my phone.

Great service and excellent customer service!! Miguel patiently helped me set up a new account and get new accessories for my Iphone. Miguel was extremely helpfully through out the whole process and overall amazed with my new service . Highly suggest going to this store ! Definitely will be coming back to get a new phone soon! Thank You!

The AT&T store on Stony point Rd in Santa Rosa is my favorite store in Santa Rosa. It is walking distance from my work. The service I get from Miguel is exquisite. He has a lot of knowledge and knew exactly how to answer all my questions. He was very polite and he greeted me with such warmth. We need more people like Miguel, someone with patience and understanding.