CVS

I have always found all the Pharmacist's, to be very knowledgeable and more than happy to take the time to answer any questions I may have concerning my prescriptions. The Pharmacy clerks have always been be very caring and helpful, as well as the all of the CVS employees. I have never been treated rudely, ever! Actually it's the opposite, I have always been greeted by every employee with a smile, and treated as a valued customer!

Great experience and timely prescription fills. Absolutely no issues. Yes they close for lunch daily at 2 and the weekend hours have changed. Longer Saturday/shorter Sunday. No problem at all.

Great place to shop. Love the selection of health and beauty products, stationary items, photo section and my whole family get our prescriptions from their pharmacy. I would definitely recommend them to anyone

Everybody is always so kind to my daughter and I. Great employees. I hope they’re paid what they’re worth ❤

The place was easy to get too and csr very friendly

Home away from home

Employee was available to help immediately; She actually sought us out to offer her assistance if needed (which coincidentally we did) & It was refreshing ...Not having to hunt down someone to help you out for once!

Store is very clean and the staff is very friendly and knowledgeable

Shop there often

Originally a 5 star review, taken down a few notches. The pharmacy is very friendly. The rest of the staff either doesn't care or gives passive aggressive comments. I was just trying to make a purchase when an employee dressed in plain clothes started talking about how much they get stolen from and wouldn't even let me browse the store. They were very suspicious. I couldn't even look at anything. Thumbs down

A little slow for my liking

Pharmacy tech hung up on me twice. Two different locations are in disagreement with their own process of moving a script from one location to another. After explaining to the Terryville CVS that Shelton said Terryville needs to request the script, Terryville said no, Shelton needs to release. I told them I'm not making a third phone call back to Shelton. The tech got annoyed, said she will leave a Shelton a voicemail, and promptly hung up on me without my being able to say thank you or goodbye. When I called back to ask her why she hung up on me, and to speak to the pharmacy manager, she said she didn't appreciate my telling her how to do her job, gave me their name and number and hung up on me again for the 2nd time. I spoke to the Pharmacy Manager in-person when I picked up my script. She was very professional and explained that the reason why they ask customers to call, is it would be faster than if they were to do it. My feeling is, if they have the customer on the phone, they should just take care of it right then and there, not take care of hours later after they've completed their list of priorities. It would be like me telling someone who's asking for help, okay go do it yourself, otherwise you'll need to wait until I get to it, after I've done all my other duties. If there's a policy misunderstanding, the locations should communicate between themselves. The customer shouldn't be the one telling the other CVS what they need to do and they're wrong.

The woman in the pharmacy, Maryann Is so rude and condescending. This is not the first experience that I’ve had negatively with her after today I’ve decided to move all my prescriptions to a different pharmacy altogether.One visit She challenged me on having a coupon and embarrassed me in front of several other customers. this past visit I went to pick up her prescription and she explained to me very rudely that she was very busy and they will get to it when they get to it which is fine I don’t mind waiting. I asked about how long to see if it was worth waiting for or coming back she said about 25 minutes that was fine, an hour later when I got a call that the prescription was ready, she had me get back in line which was another 10 minutes to wait to cash out to then tell me that the part to administer the medication Was not in stock. Not sure why she couldn’t tell me this before. I waited for as long as I did but regardless, she has always been very rude and downright mean every time I’ve gone, the other staff members have always greeted and friendly, but I will never Use the pharmacy again.

Pharmacy workers are unwilling to acknowledge their own incompetence. Waited on the phone for almost an hour before heading directly to the store. Overheard that phones were down from one of the several customers ahead of me in line. After watching customer after customer be denied their medication for some reason or another–mostly all related to the incompetence of pharmacy staff–I was told that the medication we requested was on backorder. After advising that staff should better communicate with customers before they take the trip to the store, I was met with laughter and mockery: “How are we supposed to do that, carrier pigeon?” were their words. In 2023 there are more methods than can be named to successfully communicate with customers. Review after review testifies to the lack of care exhibited by these employees, but their victimized perception of rightfully upset customers leads them to believe that we are the problem. Nobody in the building knows when the phone systems will be repaired, so I expect that the mediocre service will continue for the foreseeable future. Don’t waste your time here.

Refilled My prescription of a single tube of toothpaste on Friday, its now Wednesday and I went to pick it up and it still not ready. Then the lady seemed angry like she was mad I was there when it wasn't ready and told me it'll take 15 minutes or more to put the tube of toothpaste in a bag for me. Unbelievable, I placed the fill on Friday and I get attitude because I try to pick it up on Wednesday? Did I not give you slow pokes enough time to do YOUR JOB? Pure laziness and rude lady at the pharmacy. I'll be transferring my prescription to a pharmacy with workers capable of putting toothpaste in a bag and stapling it shut within 5 days. Absolutely insane. Don't go here for any prescriptions at all. I've heard nothing but horror stories from friends and family but decided to try them anyways. Always look at reviews before you go somewhere is what I learned. There's a reason this cvs has a laughable 2 stars.