The UPS Store

My experience at this UPS store has been one of the greatest when it comes to packaging and shipping. Anthony helped me with a very fragile packing job in which he secured with the upmost safety. He asked me about everything to ensure my peace of mind . The other employee, that I can’t remember his name , wrote down all the information while we were waiting for the package to be finished which goes to show that the store has a lot of unity to help us as customers. I will return soon!

I've received consistently excellent service from a friendly and competent staff, as well as from Vince, the store owner, for the past 20 years! Moreover, as a labor arbitrator who works from my home, I greatly appreciate the added security that comes from having a mailing address that's separate from my home, especially as I often deal with some rather scary people.

This store has the BEST customer service
The ladies working behind the counter are the sweetest and always friendly, and very helpful.
Love this UPS store!!

Nicole is absolutely THE BEST!! She helped me with a huge project and was incredibly patient and kind with every glitch along the way! I cannot say enough about the AWESOME staff--we've done shipping, printing, bought office/ packaging supplies, notarized documents etc etc and it's always a pleasure to do business here!!

Minimal to no wait times, affordable shipping prices, and very nice employees.

I’ve always had a good experience at this place, for years, and today was no exception. I think I met the single nicest customer service person in my life I wish I remembered her name (very young, sweet, long black hair working today). She was so so helpful and nice when I had issues. Who goes to ups and thinks “man that was awesome!”? We’ll I did today.

Incredible. Such wonderful staff. Went in for a notary. So fast and professional. Walked out with a big smile. Thanks you for such good local customer service.

Always super fast and professional. 100% positive experiences at this UPS store. Great staff.

Employee 149935, Alexis I believe at this location was so friendly and made things so easy for my mom and I!

Seriously, best ups service ever, so helpful ALWAYS!

Good

Called to see if they did Live Scan Fingerprinting and confirmed they did but did was not communicated to me that they can't take appointments the last 30 minutes of closing. Came in at 6:30ish and initially, Sue did not want to process fingerprinting for me and even said that the form I provided was incorrect. After further review, she saw that the form had all of the needed information and me being a mom with an antsy toddler, she sympathized and agreed to finger print me that night.

She was friendly with my toddler who was pleading to leave and asked him to help spot all of her Halloween decorations in the store. He enjoyed that while she was busy punching in my information on the system. It took about 20 minutes and I was done before they closed. She called me two days later to tell me that there was a way to have billed the requesting company directly instead of charging me that night. I told her it was fine, as I was expected to be charged and was instructed by the requester to save my receipt for reimbursement.

Great service, just got to be more mindful of the time if you want to get fingerprinted here.

Update: So I found out that I should have only been charge the $25 fee and the DOJ/Agency Fee of $47 was supposed to be billed correctly. Sue charged me for the entire amount, $72. The requestor called and spoke to Sue about the issue and they agreed it was incorrect and for me to go in a and a get a refund for the $47. I went there yesterday and Sue was not working. An assistant manager was but she was unable to help me. Said she did not know how to do refunds and Sue didn't leave any instructions. What a nightmare! She's an ASSISTANT manager! The lady did not apologize for her lack of help and did not even bother to attempt any type of resolution (I asked if she could call Sue, could see if she can just do a standard return instead of listing it as a DOJ refund, etc.) she just explained to me that she did not know how, needed manager approval to do a blank refund, and that it would throw off her accounts receivable. Said to come back two days later when Sue would be working. No apologies, nothing. Just indignant attitude. Be warned. Call ahead for any issues and save yourself a trip if the person working can't help you.

Really busy at 5:30 pm on Monday. There were two people working to service 9 customers. The line was out the door. One of the parties at the counter had multiple packages and took a long time. But once he was done, then the line moved fairly quickly. I just had to process a return, so once I got to the counter, they just had to scan my barcode, print out the label, hand me my receipt, and then I was on my way.

I always print shipping labels at UPS. I went to this UPS and they charged me $3.11 for ONE copy of a page, it’s ridiculous. They say it’s store policies and justify it as “computer use”. I was there for less than a minute. Not coming back here.