7-Eleven

I want to give my ratings on the store 7 Eleven store that's on 10803 Hoffmeister Rd. We just moved in this area and when I first went to the store the cashier was not what I expected they actually didn't know what they were doing. But now I see new faces and changes in the store and in management. They welcome you and also they are doing some changes for the customer and the cashier. I do see the improvement so I give them a 5 🌟.

I just wanted to applaud this store for all the positive changes that have occurred since 7-Eleven has taken over. Before this the location had a bad rap due to the terrible shenanigans the previous owners were putting over on people and I was even turned away for a while by that. I decided to give it another chance after 7-Eleven took over and so far in the past few months alone it has been very clean and I am always greeted when I walk in the door. The managers Bryan & Angie have taken charge and are always very helpful with whatever questions or concerns that I have. Because of this I will keep taking my business here for both gas and sundries.

the clerk, Garrett, was very helpful. man deserves a raise! over all a very pleasant experience

Awesome. Nice and clean.

Very nice cashier, Loved it

Is there a slurpee machine

I had a great experience at the Katy 711 and I was hopeful about this location, since I now live very close. I went for iced tea. They have an iced tea machine but it looked like it had never been used. I settled for a soda, and the plastic lid that was closest to fitting didn’t stay on the cup at all. The cashier, Daniel, had his name tag on upside down. He scanned the barcode on the cup, but it wouldn’t scan. He typed it in, and then just stood there. I had to ask what I owed. I went away shaking my head. It would make a great comedy sketch but not good for real life.

Update: after a formal complaint, today I found fresh iced tea and new cups that fit the lids. Much improved!

Update 2: two days later, the cups that don’t fit the lids are back out, causing hygiene problems as well as inconvenience as people try to find lids that fit, and the tea is stale.

Update 3: many months later, the staff has all changed, as well as the regional manager I spoke to about my concerns before. The cups and lids all match. There is no iced tea. The soda machine is still often missing flavors and waiting on a supply truck. Slurpee flavors are not labeled, and three of four are working. It’s still a mixed bag.

The worst service ever she and he need to get fired the worst customer service ever!

So we stayed at the hotel next door and stopped here for some snacks, $40 worth. And the cashier that worked tonight (3/19) was rude as hell. Didn't say hi nothing and we put our shopping basket on the counter and she laughed and said "Oh, I don't take that stuff out". Uhh ok. Then she's like do y'all need a bag? We had like 4 drinks, bags of chips, candy and beef jerkey of course we want a bag. Oh and she apparently doesn't bag stuff either. Like what kind of service is that? We could have gone to Walmart, gotten more and paid less to be bagging our own stuff. I'm surprised she could be bothered enough to scan our items.

The curly hair cashier with glasses did a bait and switch with the lottery tickets. Gave her multiple only winners and switched it with a non winner before she handed them back to me with less money. When I confronted her about it she started to act funny. She needs to get fired ASAP if you read this and are the owners

you should educate pam she doesn’t seem to know her job well at all. let alone use a cash register. please hire someone who will wanna work. please train her i will no longer use this fuel station due to her poor customer service

Rude associates who provide terrible customer service stay away from this place especially if you’re black

Awful Management. Avoid this Store !

Hire better employers

Unbelievable

Poopity-Scoop.