The UPS Store

Exceptional experience & service. I was greeted and handed over a bottle of cold ice water . Everything took less than 15 -20 minutes . Makes me questioned why my oil change has taken 4 to 5 hours to complete in other places. Super happy with the way I was treated. My car Romeo is happy too. 😊

I can't say enough about the kindness and knowledge of the employees in this store. A special big shout out to Candice. More people need to be like her. I was returning 2 of the same item and was only given 1 code from Amazon. She went over and above to fix my error to assure my items were successfully returned to Amazon. Thank You So Much Candice!!!

Treated with the utmost respect and courtesy. Was very thorough and answer all my questions. I will continually be going back there and promoting this company.

My driver did a great job. Put my package behind my my column, so it couldn’t be seen. You guys never disappoint.

This location is amazing!! I received excellent customer service from one of the Associates by the name of Kat. She was so helpful, patient, kind, and professional. I highly recommend this UPS location.

Everything went very well. Was first experience with the company. Would fully recommend. Guys were great. Glad they are in this area.

I had a really good experience the guys at the lake wales location next to aldis were very respectful looking forward to keep going there for the future

the ladies at the ups store were outstanding. helped me print up a label and everything. they made my day and made me laugh and got my package where it needed to go.

Chris and team were great gave me the advise and provided excellent service for my car. Will go back again when i need further services on my car.

Kandace was amazing. She was so pleasant to work with! We need more people like her. Keep up the good work! The store was super busy but each custome was given the attention and services they needed and given them quickly. The line was to the door but moved fast!

I was really impressed with this Take 5 unit and the nice workers .Thanks for the tremendous courtesy that you 2 showed me.

Leroy, Nikki and Chris were exceptional. They have a lifelong customer in me!!

Each time I go into the Lake Wales UPS store I feel like I'm treated like family and everyone is always so caring and provide great service!

Best UPS store in Polk County. Super friendly fast service. SHAN was great, she was personable and took my Amazon QR code with no problem. Very friendly and great smile. This is my go to UPS store! Best service ever!

Very nice store everyone courteous , professional and helpful !! Always go to this store for all of my mailing needs

This store has awful reviews, but my experience was good returning an Spectrum receiver. The store looks clean.

I know the reviews here are bad but I have honestly always had a great experience for the last 6 months. The ladies are super sweet!

The lady who helped me today was very nice, quick service and made me and my son feel welcome upon entering, thank you.

Great service always a smile, my stuff is always just drop and go they always are friendly

Best UPS store I’ve been in. Very friendly and helpful staff. Never a bad experience here.