The UPS Store

I brought in two small boxes to be placed in one larger box on 11/07/23. The store manager was assisting me. She placed my small boxes into an appropriate larger box, weighed and charged me the almost $45.00 and assured me that the package would be delivered on 11/10/23. She never sealed up and labeled the package.
The package was not delivered on 11/10… and doesn’t even show up in your tracking. I returned this morning11/13/23 to find out where my package was… and the manager was rude and combative. She said she was going to have to call “over there” and I asked her if she would call me back today … and said it definitely would not be today.

I think she stole my packages.

Kim and everyone one here have been always helpful, professional and friendly. The past two years, Kim has sized and printed color photos on card stock that we’ve used to make Christmas/holiday postcards - much appreciated!

Whether I'm dropping off an Amazon return or shipping a personal package, employees at your Hwy 49 store are always efficient.

The five stars is expressly for the young lady working the entire store by herself. I didn't catch her name but she was awesome (she had cute dread locs). She was literally doing 4 people's jobs by herself and did it with a smile and with grace. She greeted every customer and had everyone in and out in a timely manner. I was impressed, but to be honest I felt sorry for her. UPS really needs to step up and get another person to work an early morning shift with her before they lose her to sheer exhaustion! Kudos to her for being a hard worker though. Great service, give her a raise.

Thing go smoothly every time I go in and the staff is pleasant to deal with

Kristine (I think that was her name) helped me out this morning getting a package sent off and I was blown away by the amazing customer service and kindness shown.
She’s so fast efficient and friendly, she should be managing this location.
Well done!

Every time I go in I get addressed immediately and someone starts to address my need instantly. They make it easy to get the job done. Usually it’s something simple but I still appreciate the attention to customer service and detail. They’re prompt and considerate. Very convenient. Highly recommend.

One of the best UPS Stores I've been to ever, super friendly and curtious. Helped me with photo copies and mailing,all with a smile and a great conversation. Better than going to the office! Thanks again for your hospitality!

The staff here is excellent - full of friendly problem solvers. We brought them a massive item to re-package, and we walked out only spending $10 AND having just felt like we'd been in a comedy sketch! Thank you for the help!

The staff there was extremely helpful, professional, and friendly. I was able to get everything taken care of at one time. I had papers faxed, notarized, and send off my mail. Great store

Amazing,knowledgeable and extremely friendly staff. I wish I could give them more than 5 stars!!
Thank you,
Tanya Taylor

This is the best UPS store in Hattiesburg. The staff is always so nice and so happy to help you...Especially Kenika!! Thank you!

Great people Kim an tiff keep them

Kenika is phenomenal! She was helpful on multiple occasions, and even when problems arose. Great service!

Everyone is always so fast and friendly

This store is clean & staff is very very Friendly 💄💋 keep up the good Work ⭐⭐⭐⭐⭐

Very sweet young ladies so helpful

Very friendly staff and quick service.

Kenkia and whole staff was EXCELLENT