Walgreens

My wife and I cannot say enough great things about our pharmacy on Polo Parkway. The two pharmacists Carissa and Susan are amazing! They really make you feel like a priority. We’ve been to several other pharmacies in the area but the customer service at Walgreens’s Polo Parkway is the best!

I first started going here just because they had On! nicotine pouches, it is only a few minutes from me so it's very convenient. They have a bunch of nicotine pouches, along with cigarettes and a bunch of other nicotine-related things and they all have pretty good prices. The pouches especially are the cheapest I can find for the On! brand. They are usually on sale too.

I've been going there a lot more often now because of my prescriptions that I get filled there and from the front of the store to the pharmacy, everyone is always very nice and helpful. I have no complaints at all and it's always pleasant when I go there. In all aspects, it's a great pharmacy. I do wish that some of their supplements and OTC medications were a little cheaper though. I don't really buy any of those things there. I go to Wal-Mart or Kroger for those instead. Otherwise, the prices are pretty good also.

This pharmacy is exemplary in customer service and quality of workmanship.

The young lady Anne, who I assume was the lead pharmacy technician because of her knowledge and familiarity with everything, was exemplary with her customer service and information pertaining to safety and interactions for the medication I was prescribed.

Her pleasant, confident and professional demeanor gave me peace of mind in knowing I've got another healthcare professional looking out for my best interests.

This area is surrounded with pharmacies, and I've tried them all. As far as I'm concerned I'm sticking with Walgreens and this excellent team they have at the pharmacy

I agree with the previous review from Scott as their customer service is outstanding and the fellow who assisted me last week went that extra step. They had a sale on herbal supplements by buy 1 and get 1 free. There was only a single bottle of this particular supplement, so he offered 50% off of that one. DEAL! The CVS I normally go to, when that happens, they don't do that. I will shop Walgreens more often now.

The employees here are always so welcoming. The pharmacy can take a minute but everyone there are nice and understanding.

5 stars? Here’s why: the folks at the pharmacy just saved us $160! They were kind enough to tell us the meds were cheaper without insurance. The folks at CVS didn’t share that info!

The cashier that waited on me today was super friendly and funny. I wish all people worked with such a great attitude!

Convenient neighborhood pharmacy. Will COVID shots be available soon?

Free flu shot and it only took about 5 minutes.

Very clean store. Very nice staff.

Great service!

I go to this location pretty often and the staff is always nice. I went in a few days ago and there were two associates up front who I believed to be managers(one name was Lisa). One of the associates was ringing up a customer and I was next in line and she just walked away from the counter and started having a conversation with the other associate about a problem they were having in photos. That was all fine but acknowledging me and telling me to give them a second would’ve been better . Lisa then stood there on the computer while talking to other lady . She didn’t acknowledge me or ring me up until the lady who walked away said can you ring her up. I just didn’t receive great customer service from them ,it was as if I was interrupting something more important. While I was getting rung up an older lady walked in and asked about senior day and Lisa answered her very quietly with no eye contact and the lady didn’t hear her so she answered her again louder but still with no eye contact . I work in customer service so I understand things happen. I’m sure there wasn’t any intent behind any of this but just a heads up next time to communicate with the paying customer instead of walking away from the register and not saying anything as if someone isn’t waiting right in front of your face .

Nice clean store, nice staff but THE worst pharmacy since Walgreens took it over. Lose prescriptions in their system, can never find faxes, never log refills from orig scripts and then call doctors who auth refills for year and same story following month. Totally inept. Every single peescription in the last year has been screwed up.

Terrible store. The pharmacy is only open very limited hours and the store is chronically understaffed. Sadly, all Walgreens stores are terrible these days. They need to close at least half their stores and consolidate the staffs so that the remaining stores are full service and not part-time. The current level of service is just not acceptable.

I don’t know what the heck is going on with this pharmacy but they are constantly randomly closed. Either close the location or staff properly. It’s happened at least few times in the last two months, and those are just the days I’ve happened to go. A pharmacy is not a resource that can simply close randomly. People rely on medications and some can’t be transferred. If you want a reliable alternative, head to the Walgreens on Browns Way.

After waiting for 15 minutes in line at the pharmacy (with just 2 customers in front of us and none behind us), we were told that we had to have an appointment for a simple flu shot. No one else was waiting at the pharmacy and my husband has a broken bone, which should have been obvious to the pharmacy staff by his sling, so we don't go out a lot. We happened to be on the way back from a doctor's appointment and stopped by the pharmacy. I think they should have made an exception or at least had a sign at the pharmacy counter or, better yet, on the front door, that vaccinations are by appointment only. I had gotten a walk-in flu shot at another pharmacy last week, so I didn't think it would be a problem.