AT&T Store

In 20 years of being a loyal AT&T customer, I can’t think of a single store that has not only given me the service that I expect, but has gone over above and beyond what typical stores do. The staff is incredibly cooperative, the manager gets involved in any complex situations And it feels less like an AT&T store, more like a “hey how can I help you your problem?” Type of a place. strong. A+++ feedback. I’m not the one who gives a lot of reviews, it was impossible to not give this team a kudos.

If there was a way to give 10 stars, I would. But there's only 5... Service here is amazing. They treat you like family here. Adriana helped me a lot and answered all of my questions that I had. She handled it like a pro. Will definitely come back and buy more products from this store. 1000/10 will recommend this store.

We had a great experience here. Phone stores are not the most fun place to be but we felt so welcome and well taken care of. My favorite part was getting to chat with our associate.

Didn’t catch his name, but thank god for this gentleman that works here for helping us break down our payments, and showing us we were paying for 4 lines instead of 2! Saved us over $100/monthly.
Some of these phone companies just want their commission, but this place actually cares about what you’re paying and doesn’t tell you a bunch of lies just to sell a phone. Super happy(:

Adriana and Brittany were amazing. Received great customer service from them. They were able to fix an issue we were having. I appreciate them both!!!

Went In to transfer my phone lines from T-mobile. Adriana was really nice and helpful, walked out same day with 2 new phones, excellent customer service! 10/10 recommend.

My family is a 20+ year AT&T customer, and I had an emergency yesterday - of course, at an inopportune moment while at work. Unfortunately, my phone accidentally fell onto a gas station parking lot, and I did not notice until half an hour and 20 miles later. I retraced my steps and could not find it, so I worked in Elgin until the AT&T store opened, and I was their first customer of the day. Two things were fortunate: 1) That I was long eligible for an upgrade, and 2) That Timm and Adriana worked with me against the odds to recover my data and load it onto a new iPhone 14. These two were friendly, understanding, and very professional, and they endured two hours working with me, trying various methods for accessing my iCloud backup, and assisting me to try other methods suggested by an AT&T tech by telephone. We honestly weren’t sure we could pull it off, but they stayed the course, cheerfully, and we got through it virtually to the end. It was certainly inconvenient to pay over $150 yesterday, but, in retrospect, it was a small price to pay to resolve a disastrous mistake. Timm made it as convenient as he could with a B2G1 accessory offer and his handy knowledge that facilitated our success. In my last few minutes in the store - restoring my crypto wallet - the second customer of the day came in. She was looking for something specific that, unfortunately, the store did not have in stock. Adriana delivered the bad news, and that customer erupted in profane chastisement as she walked toward the door - it was the kind of language and rhetoric only spoken in seedy dive bars, isolated construction sites, and naval vessels. To her credit, Adriana remained calm, appeared unaffected, and simply apologized and reminded the woman that such language was useless and unnecessary.
Now, Timm and Adriana’s knowledge was not perfect, but they had everything we needed to get me up and running again. Adriana had tried to explain to me that I could not use the new phone to locate my lost one, because we had transferred my iCloud account to the new one. However, this did not make sense to me, and I saw clues during the restoration process that indicated to me that each phone has its own identity - regardless of any iCloud account. Sure enough, once back on the road, I used Find My Phone to see both my new phone and the lost one on the map. I simply drove to the location, looked around a few minutes, and found my lost phone, smashed a bit from being run over a few times. This was not the ideal outcome, of course, but Timm and Adriana made my day the best it could be after my terrible mistake, and I heartily recommend them!

Have had great help from Brittany! She has helped me out whenever I have problems with working my phone! Great person & employee!

I would just like to say that the girl who was working a closing shift by herself handled it so well and absolutely blew me away. She stayed overtime to help me get my issue resolved and was very understanding. My only problem is that I believe there should be someone helping her close. There were 3 groups of people in the store and she had to help each of those by herself while getting extremely close to the closing time. She needed the help and it feels quite careless to leave her alone under that stress. With that being said, she handled everything so well while being under the stress and I am so so grateful for her support!

On my visit to AT&T in Elguin, we were very well attended by the manager Adriana, excellent attention and charisma with clients and always ready to solve clients' problems and concerns. we recommend to our family and friends the AT&T company at 1342 w us hwy 290 Elguin, texas

Went In to transfer my phone lines from T-mobile. Everything was fast and smooth, with out any problems. Walked out with 2 new phones, very satisfied.

The sales reps in the store were really helpful. The new manager was very knowledgeable and helpful as well and even helped me to my car. I Stopped by while driving through town from Houston. If I lived here this would be my regular AT&T store. Thanks for the great service George and John

Love this place! Marianne helped my fiance and I get upgraded phones and made the switch easy and painless. We will definitely come back to see Marianne for all our AT&T needs as should you. Her outstanding customer service really helped make our decision to come back!

I purchased a new phone phone. The staff was extremely helpful and patient.They helped me port my number and set up my new phone. I want to thank the Elgin AT&T store their professionalism and courtesy.

George and Stephanie were amazingly patient with helping me get my new unlocked ipad added to my service. In the process, they answered so many questions and demonstrated solutions to help me integrate my devices and their intercommunication. I left empowered and able to be much more productive. It was fabulous. They have my business loyalty.

Quick to help me & answer questions. Got new Galaxy Z flip 4 on my upgrade. Great & friendly staff in Elgin.

Great staff! Very patient, friendly and helpful. Thank y'all Tim, Brittany and Adriana 🤗 - Love from Team Thompson

Adriana was very helpful, she is an great asset to AT&T. I was well please with her. Thanks Laverne

We went in there on a busy day and even though she was the only one working, Marianne helped us, along with all the other customers, in a timely manner! Looks like everyone was leaving very pleased with the service. I know we sure did! Thanks.

Thank you for teaching me how to use my phone, I really appreciate yall!