Kinney Drugs

I went to this Kenny Drug Store today and had a great experience. I have only filled a few Prescriptions here previously but the computers were up to date and had my info from last visit. Although it was a little wait time, that's to be expected I believe at any Pharmacy. It takes time to process insurance info. Etc... this store as so many different items, it's really neat that they offer so many different products. All the employees I dealt with today were extremely pleasant and overall I believe that this is a great place to shop and fill prescriptions. Thanks Kenny Drugs

WHAT HAPPENED THIS WEEKEND?!?!?!?! Not just odd hours, but an incredibly rude employee was left to explain the situation!
I've been a loyal customer of Kinney Drugs, Berlin VT, for years, and find the Pharmacy Staff to be consistently friendly, helpful and knowledgeable, even going well out of their way to help a customer in need. Their hours are usually great, but something went awry this weekend. The Pharmacy portion of the store was closed, gated, and the lights were out when I got there WELL before 6 P.M. on Saturday. Therefore, I called the Pharmacy line at 5:35 P.M. on Sunday, just to make sure that they were open before I made the 10 minute drive, only to be informed by the phone message that the Pharmacy had already closed! At 5:35!!! My daughter was told just last week that the Pharmacy was open until 8:30 on Saturdays, and while I know that they DO close at 6 on Sundays, 5:35 is NOT 6:00! However, things do happen, and I'm sure that there was a good reason for these early closings - BUT - the blond employee at the front register on Saturday (the register indicated that her name was Jen) was INCREDIBLY RUDE about the entire matter when several poeple, myself included, asked why the Pharmacy had closed early, She insisted that it had ALWAYS closed at 6:00 on both Saturdays and Sundays, and when I pointed out that it was not yet 6:oo she simply stated that she had no idea what time it was! When another customer then said that he had just checked the website and that it had said that the Pharmacy would be open until 8:30 that evening, she said, and I quote, "the hours posted on the Kinney's website mean nothing as they are just from the main office." I'm quite sure that the "main office," not to mention the store management, would be horrified by this! I also pointed out to her (very politely, despite her attitude - which wasn't easy, but I was not going to sink to her level) that the Easter Lilies on the front counter were desperately in need of water, but she COMPLETELY IGNORED ME - even when I repeated myself a second time, as I assumed that she hadn't heard me the first time. But again, no response of any kind. As another reviewer said, some poeple just shouldn't work in Customer Service, and she is definitely one of those people. This was not the first time that I'd had an encounter with her that had left me utterly baffled by her rudeness, and I know of others who have had the same experience with her. On several prior occasions she has been just as rude to me as she was on Saturday evening, but under the circumstances I feel that this was the most outrageous! When the Pharmacy portion of a store closes early, people cannot get medications that may be needed immediately, but rather than being apologetic on behalf of the Pharmacy, or at least empathetic about our plight, she was just plain rude, and for whatever reason, she felt it was appropriate to out and out lie about the Pharmacy's hours! That is NOT Customer Service!

Amending a previously low review because I have continued to use this pharmacy and haven't had any other negative experiences. Staff is professional, patient, and friendly, even though the pharmacy is usually slammed.

The pharmacists and techs are some of the most helpful people I have ever worked with. Every time I've had any issues with my meds if it was something they could help with they were right on top of it busting butt to be sure I had what I needed. I've been using Kinneys for years and you'll never see me switching to anyone else!!!

Professional, friendly and caring employees. Especially the pharmacist Steve.
Only pharmacy in area that delivers. Huge plus.
Store offers various merchandise and an array of food and beverage.

This store has things you need and things you never knew you needed! You can go on every day and find more and more cool things! LOVE KINNEY'S and so will you!

The pharmacy technicians are very personable and sweet even though they are understaffed most of the time.

Helpful staff and good service

Great items

Best drug store

They’re super busy at the pharmacy most of the time, Kinney ought to open a small branch in South Barre to take some stress off. They do the best they can and they are always pleasant, helpful and knowledgeable. Just too much business. And with Montpelier location temporarily closed there more volume. So try to leave the attitude at home when you visit.

I mainly use there window service.

There very quick, & happy to help when needed...