AT&T Store

I needed to upgrade my phone and trade in - Elias made the process so simple and quick.

I also witnessed him interact with frustrated customers with incredible grace and patience - even when said customers began to get verbally aggressive.

Thanks for all the help and care you provided me with! I would never have installed my own screen protector with such rigor. :)

I have been an AT&T customer for more than 30 years. In all that time, I have not experienced better service than what Reese provided today. She was knowledgeable, professional, efficient and considerate. Upgrading phones can be a laborious process, but Reese made it easy and pleasant. I highly recommend working with her for any of your needs. She is great!

I wanted to upgrade my phone and worked with Trinnity to do so. She was super patient with me and really knowledgeable when talking through the pros and cons of the various phone options I was looking at. She made sure I had a full understanding of how my billing was changing and while I thought I would be at the AT&T store for hours, I was in and out in no time. Thank you Trinnity!

I had a very positive experience at the AT&T store in Dana Point. The staff was friendly, helpful, and efficient. They solved my problem in no time and made me feel valued as a customer. I highly recommend this store to anyone looking for quality service and products. Thank you, AT&T Dana Point!

, fantastic service I came in with various issues on my new iPhone. She solved them all and gave me confidence how to use my new iPhone. She’s amazing, kind courteous, and she knew her stuff. I definitely recommend Reese

I had the absolutely BEST visit ever at an AT&T store today working with Robert at the Dana Point location. He was extremely knowledgeable, over-the-top helpful, friendly, and proactive in helping me in EVERY possible way with my new phone upgrade purchase as well as my AT&T service. I have a family of 3 young men his age, and I must say, Robert's professionalism, maturity beyond his years, and go-getter style make for an exemplary example of a sales person! This location should be on the lookup, as he is surely going to become a leader in his field quickly! To say I was impressed was an understatement, and I want to make sure Management realizes the incredible customer experience working with Robert so he can be recognized. I have a first career background in IT networking hardware sales with Cisco Systems in the late 90's and I will tell you that Robert's sales savviness is right up there with some of the best IT tech sales reps that I worked with at Cisco. Robert also built customer confidence by saying "If you have any issues with anything, you come back to me directly and I will take care of it" and handed me a business card with his number on it. He additionally followed through with a text afterwards thanking me for my business. Talk about a class act! Robert may be young but the world needs more Robert's in the work place- he's a super star and made me WANT to do business with him and the store. Thank you for the great hire, and for the best experience that made me leave with a huge smile and restored faith in "kids" his age! What is often a long dreaded appointment at the cell phone store tuned into a great afternoon and overall fantastic experience :) Thank you!

Reese was AMAZING!!! She helped me with a smile from the minute I walked in the store. I needed an upgrade and a new phone and have been putting it off just because I was worried about the experience and honestly…I am not very tech savvy. Reese took the time to not only make the experience effortless and easy…but she was SO pleasant. She took the time to answer questions I had and never made me feel rushed or feel like I was getting “scammed”. She was darling and made the 2 hours in the store fly by. Can’t say enough about the customer service i received!!! She’s an asset to AT&T!!!

Wowza! I walked in hesitantly to the store because I had a problem with my cell data not functioning had a pyramid w exclamation point signal next to the WiFi signal. So, walk in and a nice young man by the name of Noah politely addressed me, registered me, and quickly diagnosed my phone. He researched my profile and found I was ready for an upgrade, noted my LLC would help me save money on my account and scoured my plan to get me the best deals and savings. His patience and eagerness toward satisfaction was outstanding and certainly appreciated in this day and age of depleting customer service. What a pleasant experience at ATT Dana Point CA.

Robert C was incredibly helpful today! He helped me upgrade, trade-in and transfer data on two new phones. His knowledge and expertise in the AT&T services and Apple products was outstanding. I couldn’t have asked for better or more comprehensive service! Thank You Robert 😊

I was very happy with my service with Reese. She had a lot of patience , searching for my phone problem my issue with my phone and I’m definitely recommend her for every single customer. I’m very grateful be customer and she take care of me and she take care of my problem. Thanks again to her every business. Should have a customer service like her.

Needed to return for some support from ATT after buying a phone Dec 27 th 2023 from ATT in San Juan Capistrano. Short story I had to go to the ATT store in Dana Point late Jan 10 to get the service I needed. This store in dana point is so much better than the one in San Juan Capistrano. Reese, Robert? and Elias were terrific. Wonderful to find young people who are very personable, professional and knowledgeable. Glad they were there to help me.

I came into the store in a panic having just had my phone stolen and needing to make a flight. Robert could not have been more kind, understanding, and helpful. I was in and out of there with the best possible deal on a new phone in under 20 minutes. I don’t know how he did it! I had such a positive experience because of Robert and the other wonderful members of the team that I no longer care my phone was stolen. He turned what could have been a disaster into a genuinely nice day.

Robert is a fantastic employee. He was patient and kind. He helped us upgrade to new iPhone 13 pro and received new promotion adding to my service plan for less on my monthly bill. He worked fast, answered any and all questions, and was enjoyable to work with!

The customer service I received from Robert at this location was amazing. I will continue to stay with this company and refer my friends to AT&T. I would highly recommend this store and definitely Robert- this store is fortunate to have him!

Trinnity did a fantastic job helping me upgrade two phone lines as well as remove an unnecessary insurance plan I no longer needed. Fast, knowledgeable and professional.

Elias has been much more than helpful for 2 straight visits to the store. He helped out with the best upgrade I needed for my daughters iPhone and provided various after-service recommendations for add-ons. He was patient with me and my tech deficiencies. I really appreciate the service. Thank you Elias!

Noah is a true professional!! He has excellent customer service skills, a problem solver and is very knowledgeable of At@T 's products and services. He has a fantastic welcoming smile and attitude making sure customers are at ease and their needs are taken care of..
So grateful to work with Noah today as he ported all lines over from TMobile.
Thank you

I give this store and its staff a 5+! Elias the store manager was wonderful. I purchased a new phone, accessories and upgrade in service in a total time of about an hour. This store will be the only place that I will shop when it comes to my communication needs!

I had an issue with my phone and brought it in today and was helped immediately! Amazing quick service is always appreciated. I was helped by Robert and he was extremely professional and kind. Noah was also extremely helpful. It was overall a pleasant experience.

Elias was amazingly thorough and patient.
Robert and Noah made this visit reliable and An overall great experience. They made sure that everything was in order and done right. They deserve a raise.

I had a fantastic experience with Robert. He was incredibly helpful and went above and beyond to assist me with my mobile plan. His knowledge, patience, and professionalism were exceptional, making the process smooth and enjoyable. I highly recommend Robert to anyone seeking outstanding customer service in the telecommunications industry. Keep up the excellent work, Robert!