The UPS Store

I hardly ever ship packages so goin into this store I didn’t know anything, I’ve been to this location twice and both times the employees went above and beyond to help me and make sure I was satisfied

Amazing experience with knowledge and friendly stay. They must have new ownership because that was the best running UPS store I have ever been too.

Mersiha and Beth were kind and considerate when I needed to pack up and return a rug to Amazon. Thank you both for being so helpful!

Eric was a hero without a cape. Not only did he have phenomenal customer service, he assisted us with a very large order, troubleshooted the best packing options for cost efficiency, and had a genuine smile the whole time. The other staff member was wonderful as well, helping other customers with care and consideration.

If you’ve had a bad experience here awhile back- please give them another shot! New owner, super nice staff & they’re speedy! No more bad attitudes and ridiculously long lines!

I came in with my son at 4:30 on 4/29/22 and the gentleman was alone dealing with a difficult customer but helped her handle her business. He chatted with me and explained that people called in and was extremely busy alone. He did the right thing and was calm as people began to poor in. This gentleman needs a raise. I don’t know him but clearly he’s a good employee that needs to be rewarded for his environment.

The girl that works there - Abigail, needs a raise. I don't know what she gets paid, but she was probably the most efficient., fast, and friendly employee I have ever seen. I came in with two heavy coolers, and about 5 boxes. Left the coolers on the porch to get more stuff out of my truck and when I came back Abagail had already carried the coolers into the store inbetween customers. SUPER service. Great experience. I highly recommend this store.

This is the second time we have used this location. They are professional and friendly. We shipped items back to California some of them were very fragile.

All arrived undamaged and were expertly packaged once again! I wish I would have gotten the name of the guy and girl who helped us but they were outstanding.

Great job!!

Somehow reviews are being mixed here. This is a NEW location -- in Utica, just a stone's throw away from I-90. It looks like ALL the negative reviews are from the now closed New Hartford location. UPS should clean this issue up pronto.

These ladies handled my package retrieval like champs. I was nervous about UPS relocating my package to a store I had no history with, and the package was expensive. I was glad there was no indication of damage. I even met the UPS driver who was retrieving packages. He was very personable.

So my take is come in and try this location. The ladies aim to please. I've had private mail service for over 3 decades. I was disappointed I had no availability close to Utica and ventured to the UPS Store in Rome. Let's just say the manager/owner left a very bad taste in my mouth due to her LACK of professionalism; she was sorely in need of a lesson in courtesy and decorum. Maybe her intent was to make sure I would NOT open a box there. So...at least her mission was accomplished.

Maybe it's time to reopen a PMB at this location???

People are very nice there and helpful. I do all my printing there for my business. And I save money! Other places over charge . You use their computer to locate email and print out all your documents.
You can email your documents to the nearest UPS store and they will printed all you forms and documents. And don't forget they can even do all you shipping.

I find the staff to be very helpful & pleasant despite the heavy traffic & often unhappy customers! They always have a smile & a willing spirit!

Hi my name is iesha and I was only at your UPS store on Genesee Street where I have the pleasure of meeting two of your wonderful employees name Alexis mosley and Xavier webb on 12/01/2021 around 10:30am they help assist me with excellent customer service and very polite and welcome from the moment I walked in the door which you don't get that everyday so I want to leave them with a wonderful review about my experience at your location and was very pleased throughout the whole process of being helped thank you for having the most wonderful services.

First time ever visiting this location. Had to drop off a package. Very fast and friendly staff. Quick easy transaction. Would recommend. The place is clean and free of clutter. They have packing supplies on site.

New management, HOURS HAVE CHANGED.

MON. 8AM-6PM
TUES. 8AM-6PM
WED. 8AM-6PM
THUR. 8AM-6PM
FRI. 8AM-6PM
SAT. 9AM-5PM
SUN. CLOSED

As always, we appreciate your business.

~The UPS Store 6544

The store manager, Eric, was incredibly helpful and friendly, and he went the extra mile to patiently help me. I have never had a bad experience at this location.

Friendly customer service. They helped me with a return and took care of me like a friend. Thanks ladies!

amazing help !! These girls are the best !!!! thanks

Eric was extremely helpful and knowledgeable! Helped me out so much! I give him 5 stars and he deserves a raise!

The UPS store upper North Genesee St towards Walmart is the one We Love!!!!

This store is a improvement from the old disorganized manager it’s under new management and the place has turned around in a big way!!!!