The UPS Store

Josephine, Vincent and the entire current team (and everyone in the past) provides outstanding customer service. I’ve had a box at the UPS Store for over 15 years and I have always been welcomed with a big smile, treated with respect and courtesy. Five star service!

I love Josephine and staff. I think they are helpful and work very hard and super efficient.

I know it's just a UPS store, but I like this particular location unreasonably much. I've never had bad service and is right next to the Farmers market which I stop by religiously every Wednesday. this makes mailing things extremely easy and convenient. The people working here also give good advice and are very personable.

Staff recently went above and beyond. I really appreciate it. Always nice, courteous, and efficient. I’ve sent lots of large items including a bike and other odd shapes, and they are always happy to help. Thanks!

I drop off packages frequently and I've always found the staff here to be efficient, helpful, and accommodating.

An explanation for the people complaining about rudeness:
The last time I was there, four people in a row walked in either without a mask or with their nose uncovered. They have to constantly tell people to wait in line outside. This must be super distracting when trying to help the customer in front of them. Highly visible signage directing people about where to stand would resolve much of this.
In addition, UPS has not provided them with the right tools to do their job. The taller guy had to use his personal phone to take pictures of people's QR codes to help move the line along more quickly. This is ridiculous. UPS should be providing scanners etc. The fact that the guy went out of his way to expedite the experience even though it makes his job more complicated shows that he does care about facilitating a good experience.

I don't know what these other reviewers are complaining about for real. These guys are always super efficient and take care of me quickly. This UPS store beats any I've gone to in SF, East Bay and Peninsula by FAR. Nice dues, quick service, nice location.

Consistently excellent service for more than 14 years

Had to have some important documents printed, notarized, scanned, and emailed back to me, and then the originals mailed out... That's a lot of services and they were organized, very friendly and fast. Time is money and this place saved me a bunch during a stressful time. Thank you, Josephine!

I had a box at this location for several years and was always VERY happy with the service. I only gave up my box because I moved to San Mateo and Pacifica was too far. Rose and her crew took VERY good care of me and were very competent. They helped me with getting good color copies on difficult material and didn't charge for bad copies as some places try to do, and the staff is excellent at anything tech-related. I also like the San Mateo (Campus Drive) location that I'm using now, but I've just moved closer Pacifica once more and will probably move my mail drop back there again. I can't say enough good things about these people!

Been going to this store for over 5 years and I love it. It is my preferred UPS store. the Staff are super helpful and nice.

The owner of this location went above and beyond to help me out with something. Very grateful and highly recommended. Excellent and efficient customer service.

I'm renting a mailbox here and it's fantastic. At the time I rented it was around $80 for 3 months of mail service, including package delivery with a 5-day hold. We've had great service here and have zero complaints! Thanks for all the help, guys.

Keegan was super helpful with returning some Amazon packages - I’ll be back because of him!!

Great UPS store, fantastic owners, a little pricey (but they all are sadly).

Every employee at Rockaway location in pacifica are efficient and helpful!

The staff amazing. I always get exactly what I need!

A great location with excellent services of all types.

Great people! Ready to help!

Friendly folks, quick assistance.

Great service