AT&T Store

Shantrice was marvelous. She’s very knowledgeable of her job and AT&T products. I’m glad that I stopped into the store to by a charger. She helped me save on my monthly bill. Her store assistant Joy helped me also and did a fabulous job. Thank you so much.

My experience with At&t was amazing. I was a new customer having trouble activating my new phone and it was not going well. But then I went in to the At&t store on telegraph and 12 mile and they helped me right away. Joy was amazing and quick and fast!!! Friendly with a since of humor. I definitely recommend this At&t storefor anyone in need of better prices, better phones and better customer care🙂

2parts
Part 1, my personal experience:
I went to the At&t store yesterday with multiple requests. I was having problems with my new s24 ultra, my account, and I needed to process my trade in. I worked with Jaylen. He took care of EVERYTHING. He even asked probing questions to make sure I was getting all the benefits I was eligible for, which it turns out I wasn't. He signed me up for a really great phone plan that fit all my needs at half the price I'd been paying.

Part 2: The Staff
The ENTIRE staff was amazing. Everyone was friendly and helpful. I loved the way the assistant store manager interacted with her staff. Creating a great work environment for employees is also very important. They had great chemistry, very pleasant experience.

Side note, Jaylen was working with an elderly customer before me. He was EXTREMELY patient and kind to her. He made sure she understood all the answers to her questions and even walked her out the door.

First of all, I would like to share with the Senior Leadership of AT&T how the store manager Shantrice at the 12 Mile/Telegraph saved the day. My son broke the screen on his phone and needed to file an insurance. We couldn’t remember my son’s pass code.

We initially went to the AT&T store at 14 Mile/Orchard Lake and was advised they are only able to send a PIN code to his broken phone to reset the pass code. Unfortunately, if your phone is broken you are unable to read the Pin Code that was sent. After contacting Customer Services per the request of the store and speaking with a supervisor we were advised to go back to another AT&T store. We went to the 12 Mile/Telegraph store. The employee at the store provided us with the same run around. I requested a manager. Shantrice took up so much time with us to get this issue resolved. She was able to file a claim and the company Asurion fixed my son’s phone. We are valuable customers. I know we are not the only customer who forgot a pass code. AT&T had a valid email address on file. There is no formal process in place for customers at AT&T when this issue happens. This issue took an entire day of our valuable time. I would like for someone at AT&T leadership to reach out to me about this process and work on a solution so this never happens again. All employees are not going to be as diligent as Shantrice was in working on a band aid fix. She deserves some type of award for her effort at keeping a valuable customer satisfied.

Special thanks to Representative Joy who was very knowledgeable and patient during my recent visit answering all of my many questions. What a "Joy" it was working with you. Keep up the good work!

Shantrice the manager did a exceptional job on calm me down about a issue with Sam’s Club. I was about to leave AT&T for good, but Shantrice went above and beyond to fix the issue with my bill. She got my bill lowered as a help me get a iPad for myself. If I could give her a million stars I would. Please go to this store to see her and her staff they are a fun bunch.

Customer service was awesome. He managed to gety prepaid phone working for me when AT&T phone support couldn't. I needed a new e card cause they locked the sim card they went me. Great job?!!

all the reps at this location are always kind and personable. also very fast and gets me in and out without feeling rushed.

I was really impressed with the young man who serviced me. He was knowledgeable about the phones and explained the features of the phone and how to use them. He also had great patience. I wasn't in the ATT store for long.

Wonderful staff and experience at this AT&T store. Upgraded two phones with no issues and a great experience. Ashley and Shante were wonderful to work with.

ATT policies are terrible. ATT is absolutely awful. However, Chanta did a very good job. She was respectful and calming and very helpful.

Joy! Is my Joy!
I walked into the store with a problem that I thought could not be solved! But, oh Joy! My salesperson Joy! Was and is unbelievable! She is simply amazing!
not only resolved my problem, she made me happy. I highly recommend Joy! To be a joy to you too. Thank you, again Joy!

Amazing customer service. Ashley the manager went out of her way to make sure our requested phone upgrades are fulfilled.

Charles, was a very nice young Man he helped me with my phone.he went out to his way to take time with me. I think he should be Promoted to MANGER.Thank you .Mabel

Charles really came through with his handling of my issue. I appreciate his willingness to satisfy my customer request. 12mile Telegraph location.

I received great customer service from Ashley the store manager on an escalation I’ve been dealing with for a while! Great people here at this store

Shauntae was professional, helpful, and friendly!
She helped me with my new purchases and explained options in detail.

Went to AT&T to have them fix my phone. The customer service was the best that I have experienced in a long time. Everyone was friendly and helpful and polite. They helped me with everything that was needed and they gave me some things that were needed.

Myles did a wonderful job assisting me today! He was knowledgeable and took time to explain my bill and new devices! The best experience I have had with AT&T!

The Team at this store is AWESOME! Why? The Manager Dan @ the Telegraph and 12 Mile, Southfield location does/did a FANTASTIC job explaining and helping me and my daughter get the most from our ATT service/account. Dan is very pleasant, friendly and very knowledgeable! 100% Service 1st!! He definitely earned his title!