Kroger

I love this Kroger. They need more cashiers though, expect a lil wait

Definitely a busy location but well-stocked and very nice employees. Sheila at the Customer Service desk was informative and polite

The young woman who helped me at the flower section was absolutely wonderful. She was incredibly helpful and she prepared and wrapped the flowers I picked beautifully! Best customer service I’ve ever seen! Thank you so much!!!

Kroger's opens up early,so excited it's convenient and is absolutely Great. Thank you workers for being kind professionals.

I had such a hard time trying to fill a prescription for my kids last night! Multiple pharmacies and other pharmacists were sending me in circles and being rude to me because they were short staffed or didnt have the medication... all I wanted was the medication for my children. The pharmacist I spoke to yesterday went above and beyond the call of duty and helped me tremendously! And I am so grateful for his help. I've found my new pharmacy home.

I needed assistance with an exchange (without a receipt). Due to a reduction in staffing, the service desk was closed.
Although I my best to be understanding, I was very disappointed.
Ms. Elva was summoned to assist me, and she did just that! I was so grateful.
Her polite and professional demeanor made my day. Thanks Ms. Elva, for going above and beyond. You are valued and appreciated!

I don’t get why this Kroger has so many negative reviews. I get it. It is not as big as the one in Troy or the one on Stephenson highway. They are not the same. This has always been a solid location for me to pick up the basics. Granted, if I am looking for specialty items, I do not come here.
I also need to point out I have never had a bad experience stopping in here over the last 20 years.
I need to stop referring to this place as ghetto Kroger. I have had a great customer experience here.
I don’t recall a time where I had terrible customer service here. But I can tell you more than one time at the other bigger stores. Anywho this Kroger is awesome.

Newly renovated. Very nice. I really like shopping here. Great produce and meat Depts. Doesn't have the selection as a "super store" but it fits the needs of my family. The staff is friendly and make you feel welcome. Perfect fit for the community. Always busy.

Kroger is the best. Great prices & usually friendly staff. Get in and out quickly.

I love shopping at Kroger and I especially love patronizing the store at 19855 W. 12 Mile Road, Southfield, MI. I visit the store enough to be familiar with all of the friendly staff. I like knowing the layout of the store. I know where to find every item I need and if I cannot, the hanging signs clearing point out where to find what I'm looking for. I also like that I run into my friends there from the community. The store is always clean and the items are always well stocked. There's plenty of spaces to park and the store's location is easy to get to.

I went to the bakery and asked the woman if they had any cakes with buttercream frosting. She said satin icing is buttercream. I said are you sure. She said yes so I purchased the cake. Later on, I tasted the cake and it wasn’t buttercream. I was furious. I took the cake back and the manager was more than helpful. The lady who serviced me earlier asked what the problem was. He said satin icing is not buttercream. She had the nerve to have an attitude. I gave 5 stars because he tried to decorate my daughters cake and I really appreciated his effort. However her attitude sucked to horribly.

I was pleasantly surprised.The store was well stocked, clean and staff, including Security, were pleasant , especially during this Covis-19 period. PREVIOUS visits to this store, I was NOT impressed. Dirty parking lots and store.I had gone to other stores because of that.

I was so angry today. An employee called today and was rude. I waited over a week for a pickup order. They called and said it would be two days later than the week. I didn’t have a problem because it’s almost impossible to get an order. This lady called being rude, hung up on me, and tried to delete my order. I called back and stayed on hold. Another employee put me on hold and got the manager for me. The manager fixed the problem. Asia delivered the groceries to the car. She was such a sweetheart. I had to drive out of my way for this order and they made it worth it. Too bad this attitude was not extended to the employee who calls about the orders. Thank you to management and Asia.

Everyone is always nice & Helpful. They should put this Kroger's on a Commercial. My customer service representative kept me from loosing my Keys this Morning Yberra I think her name was. She's Wonderful. All the Cashiers are Wonderful!

Great store! There's a sushi and dessert bar and plenty of 'foods of the world' to choose from. Staff are friendly and the wait time isn't long either. If they notice the lines getting long they always open more lanes.

They always have what i need. Although Meijer is closer, they are not always as adequately stocked. Kroger provides more of a family oriented and festive "market" experience. Plus their produce is fresher.

I love kroger always a great price!

This particular kroger I like because it was clean and well organized. Produce was well stocked and fresh. Also had a few products that the Kroger closer to my home does not carry.

CLEAN + 1

Very clean store with very pleasant staff. The people on the floor restocking and what not ALWAYS greet you when they walk past or make eye contact with you.

They have fresh fruits, vegetables & the staff were amazing. I asked what i was looking for and some lady found exactly what i wanted plus more. Lovely staff!

I love get fresh fruits and vegetables friendly customer service and I love the professionalism of their pharmacy