Walgreens

I have always received excellent customer service from both the stores staff, the Pharmacist's, and Pharmacy Staff, even during COVID! Back in 2020 & 2021, when COVID was wrecking havoc on every business, and their employees, many businesses were able to allow their employees to work from home, so they could stay safe. Walgreens had to stay open and their Pharmacist's and Staff couldn't work from home, as they were vital and important especially during COVID! The Pharmacist's workload tripled, due to more prescriptions having to be fill, as more people end up sick with COVID, or even ended up hospitalized, and also needed prescriptions. Within a year and a half Pharmacist's job included having to give COVID vaccinations and then answer everyone's questions about all concerns and side affects from the vaccine! People need to understand how difficult a time COVID was and still is! And instead of complaining, realize the
added responsibility and stress that Pharmacist's were given and as far as I am concerned, I feel that the Pharmacist's at Walgreens Pharmacy did an excellent job handling the added responsibility and stress, , they were never rude, and always kind and with a smile !

I am so blown away by the kindness and compassion I received by the pharmacist, James tonight. What a truly magnificent human being. I came in 2 minutes before closing tonight, not realizing the pharmacy hours had shifted since I was last here. Being that I was so uncomfortably sick, James stayed late to prepare my prescription and personally handed it to me moments later. You will never find a better pharmacist, and for as long as he works here, I’ll be back!! Give that man a raise!!!!

I had been having issues with a certain prescription, and when I called in to figure everything out I ended up speaking with Richard who was SO helpful, so patient, and so sweet. I had been having a rough day, calling different doctors and pharmacists and getting the run-around, so finally contacting someone who not only answered my questions but made several phone calls to other pharmacies and checked prices and availability for me, was such a relief. Please give this man a raise!

Huge thanks to the pharmacy staff today who were so incredibly patient and kind when my child got extremely nervous before getting a vaccination. They handled everything wonderfully! Thank you!!!

Good pharmacy. I’ve been using this pharmacy for years since before it transitioned from a rite aid to a walgreens. I’ve never had any problems and the service is always very good. They also have a decent selection of things to purchase in the store.

I've lived in Thomaston for two years and can say this is one of the highlights of the town. They always have one of the biggest assortments of merchandise in the local area and good sales if you pay attention.

Used to be a Rite Aid. It's my local drug store - so I'm here relatively often. Has your standard amount of goods - foods, supplements, drinks what not, and obviously a pharmacy. The service is alright - though I must say the staff does seem like they have seen better days at times.

leaving a fedex package takes to long, and let's get on the same page with all the walgreens..
1. You have to stand online behind the old lady fumbling with coupons...

2.then the cashier calls someone who either is on break, or left 30 minutes ago. Then a joint decision is made on who is supposed to come to the front....

3.then it takes 3 minutes to find the scanner open the phone, and the app.

4.ONCE YOU SCAN THE PACKAGE, YOU DONT NEED MY PHONE NUMBER...IT IS OPTIONAL!!! Half the Walgreen reps know this and half don't.

Awful vaccination experience. It was like they had no experience doing this at all. Long wait, paperwork, etc. Go elsewhere.

I brought 35mm film to this Walgreens to send it out for development in July 2023. I've always had long waits to get film back, usually closer to a month when two weeks was the advertised timeframe. However, today, November 24th, nearly FIVE MONTHS LATER is the date when I finally got this film back. After inquiring about it for months and being told it was lost, and waiting for phone calls from this location that never came, the film that came back to me wasn't even developed, and it was removed from the roller, so is now likely ruined. What a waste of time.

I have been having trouble with Walgreens Pharmacy for a while. I had no idea that the pharmacy is closed on the weekends now. This is the dumbest thing I have ever heard. I had Urgentcare send some antibiotics over this morning. I called for the status and the recording said it was ready. I show up and the pharmacy wasn't even open at all today. There was no way that my prescription had been prepared. And there was also no way I was waiting until Monday lunchtime to start the much needed antibiotic. (Walgreens pharmacy isn't even open until 10 am on weekdays). Walgreens should close it's doors. It doesn't do anybody the service of neighborhood drugstore anymore.

Pharmacy is absolute trash. They don’t care about helping you, or providing decent customer service. They will let your prior authorizations fill up & ignore them until the next day. Nothing is handled in an urgent manner.
As far as Fed-Ex & regular Walgreens, the woman with brown hair who works up front handling fed-ex has no idea what she’s doing, & literally does not care to even learn or fix things. Won’t help you. She will watch you stand in line for 10 min while she disrupts your concerns to pick up a phone. Also, extremely snobby attitude.

Called in a prescription refill more than 24 hours in advance. I was told it would be ready after 11 am the following day. I arrived well after 11 and it wasn't ready. Their reply was "well, that's an estimate" So I have to return again after work hoping to arrive before they close at 6pm (also closed on weekends). I've been resisting to change pharmacies. I think it is about time to switch. ***UPDATE*** arrived second time at 5:30pm. My prescription was still not ready! They asked me to take a ride while they got it ready. Not a very happy customer. I will be switching to Thomaston Pharmacy

The cashier with the long dark hair (I believe her name is Danielle) has got to be one of the most consistently unfriendly people I've ever encountered. She always seems miserable, often complains to other employees right in front of customers, and I once saw her tell another employee "you ring her up, I don't feel like it". Tonight was the last straw - I had to buy something that was 1) About $10 cheaper if ordered online for pickup, and 2) kind of an embarrassing item so I ordered online knowing I could pick it up in a discreet paper bag. She scans my order and YELLS the name of the order loud enough for half the store to hear - then gets fed up when she didn't complete the pickup process correctly & pawns it off on another employee.
All the other staff seems friendly, but man, this one........she's just miserable!

I had a fedex return and employee Dianne did not seem to be very happy about that. There is a sign CLEARLY indicating that this Walgreens accepts Fedex ground and express returns. I went up to the register with my return label and package. Dianne came over to myself and rudely told me I needed my own return label, which I had, but it had not been taped on. I requested some tape and she threw the tape at me. This is unacceptable customer service. I will never come back for a fedex return.