Stop & Shop

A employee named Heidi helped me a great deal to find what I needed in the store. She went above and beyond to help me and she is fantastic with customer service. Treat her well.

I don't normally shop there at that certain location. Not knowing where everything is located , I was hesitant asking a stop& shop employee who was filling out orders to be delivered because I know they're very busy. I did and that employee was extremely helpful and friendly. She located the fettuccine noodles by the deli department. Keep up the good work!

A little more pricey compared to other store chains but excellent customer service.

Update:
A manager contacted me via e-mail and apologized for the trouble this incident has caused. This has restored my faith in my local Stop and Shop. Thank you for your help.

Original Review:
Yesterday I saw hand sanitizer on an endcap across from the pharmacy. The shelves all displayed a price of $3.99 per bottle. I purchased three bottles. The price rang up at $6.49 apiece. I questioned the cashier in charge of self checkout, but she stated that the price is the price. There was no price on the shelf for $6.49, only for $3.99. In fact this endcap display had four copies of the $3.99 price tag on it. I asked to speak to a manager. Head cashier Brandon (if I remember correctly) came over and spoke with me. I showed him the display. He saw that there was no higher price label. He had to ask the women in charge of the dept for the price. He came back and I asked if I could I could get the price adjusted to $3.99 per bottle, or a refund on one bottle. He stated that there is nothing he could do. He was willing to get a manager, but a line was forming for the self checkout so I had to leave. I paid for my sanitizer and then proceeded to take pictures of the hand sanitizer display. TLDR Stop and Shop is either violating CT's "Get One Free" law and/or pricee gouging during the COVID-19 pandemic.

Meat department personnel go above and beyond to help the customers . Wish they all would be as professional in the other Stop and Shops !

It's a grocery store. They have a clean, well lit store. The aisles are wide, the selection is good. The deli is expensive, because they sell Boars Head products, but everything is fresh. I love the pharmacy and the pharmacist. It's so great when you go to pick up your prescription and you don't even need to tell them your name because they know you so well.

Okay so this store has changed so much over the years. I must say for the better. Even though the prices are higher...I still go here. I always migrate back to this store. The quality of food is better and always in stock. Especially the deli. Boars Head brand is by far the best brand for deli meats. The location is convenient and every week when I grocery shop I argue with my husband about where to shop...we tried other stores but like I said...we always go back to here. And the gas points....bomb...so wonderful having that reward when filling up the tank.

I go to this store several times a week. The staff here are always polite and helpful. My kids get excited about the free fruit snack.
Excellent house-brand products. I am a particular fan of their baked goods. They offer great prepared foods as well.
Always clean and well stocked up front. The restrooms and shopping carts could be cleaner but overall its a great store!

Cleanest Stop & Shop I think I've never been in

The store is very safe and clean. There is a designated person disinfecting every cart with spray and paper towel. The produce section is near organized and clean. The front of the store always has the items on sale accessible like chips soda water and dips.

This grocery store is so clean, smells so nice all the time, the staff has always been helpful and happy to point me in the right direction. Special shout out to the deli. Always hook me up with the cheese slice when I'm waiting around for my order. My only regret is I cant give them more stars.

I almost always find my favorite items on sale , I go for one or two items and end up stocking up on sale items as well. I feel it is always worth the trip.

We were out of town looking specifically for high end frankfurters that Stop and Shop carry. Not inexpensive at $14.99 for 2.5 pounds but they had them and we love them. When we are in New England we look for a Stop and Shop because these are worth the money and the effort. The store looked clean and well stocked.

I have always had excellent experiences in this particular stop and shop. I live right next to the Cheshire location and prefer to come here to shop. The staff is always willing to help, and I feel the store is better organized than most grocery stores. Would certainly recommend.

The store is always clean and generally well stocked. The staff is always nice and courteous. Their store brands of food taste pretty good too.

Clean fully stocked. Meat manager Frank cut some beef special order while another clerk in seafood also was very pleasant and assisted me. Cashier was very friendly.

The store is always stocked and the employees are great. Not my go-to location, but not bad if I am on the way somewhere. 👍🏻

They have scan-it, and the place looked clean, I was moving at just under the speed of light and was able to make this a really short visit because of Scan-it and self checkout.

I Started at Costco - went to pick up my son's communion cake.. The outcome was horrible. I was very displeased. I made a phone call to Dana at southington stop n shop bakery hoping he was at work and thankfully he was !! Cried my heart out on how messed up my son's cake was, he told me not to worry he and his cake decorator will take care of it and that they did !! Natasha at southington stop and shop you made my day!! She was amazing she put all of her other orders on hold to help me she took a picture of what I originally wanted ,asked colors, got everything down to a different type of frosting ! She completely wowed me with her heartfelt help and customer service ! Just two hours later of dropping off my mess of cake from costco they send me a picture of the new cake , and wow wow wow is all I can say !! I am so thankful for the kind gesture to help me in such a crunch !!
**I highly recommend seeing Natasha and Dana at the southington stop and shop!!**

im from out of state and was curious to see what type of store this was. everyone was so friendly here and the store was very clean! if its not too much trouble please say thank you to leo - he was very friendly and patient, and made me feel welcomed here and i appreciated him taking his time out to help me! (:

i hope to stop by the store again in the near future!

please and thank you
- jae