REI

Many places are lacking in customer service however Alani in this store specifically the shoe area was phenomenal. She consulted on how to try out new shoes I was looking for and made sure of my comfortable fit. Thank you again for your help Alani!!

REI has has all the needed accessories and gear for your travels and outdoor experiences. What more can you say about the staff- they love giving their own experiences and helping you accomplish yours. Just to go in and experience the stories and added classrooms that you can sign up for - just adds to picking up some quality gear! The return policy is awesome - look in to that! And the selection to inventory is vast. The prices are what you pay for, but for the outdoors (or indoorsman), you won't need a back up plan!

I went in to get help removing a bike rack from a car I bought, which involves trying dozens of keys until you find the right one, and then even when we found the right key, it took some trouble shooting to get the thing off. All the team members were so helpful and friendly!

This store is relatively new. The inside is clean and organized. The staff are friendly and helpful. I like to browse around and find new and interesting products. I am usually able to find gear I need in store however the clothing is sometimes not available in my size. This could be due to my most recent visit coming directly after a long sales period. That said i often buy online and ship to store or to home and easily return items if they dont fit right. The return policy at REI is the best! 💙REI

So glad there's an REI in Santa Cruz. Good selection - not the largest REI, but you can generally find what you need and the staff are great!

REI is like the Disneyland of camping and outdoor activities. Everything you want. Tents, backpacks, bikes, sleeping cots, sleeping bags, pads, hiking boots of every brand. And the return policy is one of the best in the land. On top of all that the customer service at the REI building in Santa Cruz was a perfect 10. Fantastic super customer service. So whatever you're outdoor needs maybe please take the time to check in at REI and see what they have for you. Become a member and get deals that are unmatched almost anywhere.

Best customer service I've ever received from a business. Their bike department is the best of any I've been to so far. There are several good bike shops in the county but REI is the best of all of them. They excelled in what I expected and went beyond which I didn't expect. I'd highly recommend their bike service more than the other bike shops I've been to. REI definitely doesn't fir the common corporate mindset that demands profit over service and customer service. Here I observed that customer service is first. Pleased to know that there's still corporations, although few, that value honesty and integrity over profit and even greed.

Oh yeah, go here for the bike shop!!!! 🥰💪

Edit: fully trusted them for a tune up and new bike seat bought in house, and they installed it for me! Got it done in a few hours on a Saturday, couldn't have been happier!

Edit: there is so much choice of clothing here

Very friendly and helpful staff. Too many good things to buy that are essential!!!

Klace in the bike shop is super knowledgeable and will get you setup with everything you need.

Great selection of outdoor clothes and gear well displayed. Uber helpful associates. I loved it so much that i joined today.

Great staff, they were knowledgeable, friendly and attentive.

Great place to get hike/camp/bike/climb/etc gear

Staff was very friendly and available to help with questions

Bought shoes and had help that knew what they were doing

Great place to shop for outdoor gear!

Very Friendly Staffs

Always a good choice for out door gear

Best customer service, REI is the best

Great Customer Service