NAPA Auto Parts - Gloucester Parts Company

Knowledgeable, helpful, and friendly. It's great to have a relationship with a locally owned parts company who gives outstanding service. I've never been a fan of big box, cookie cutter corporate stores. I'm not shopping for fake chrome vents and bullet hole stickers, I need quality parts. NAPA Auto Parts - Gloucester Parts Company is always superb.

With our car being so new, it was hard to find the right oil filter without going to the dealer, as always she was able to ind what I need, I only use the Gloucester courthouse napa

My son needed plugs and boots for his Sonic. The salesperson was super helpful, steering him towards good products but away from the needlessly expensive ones and answering all of his questions with a smile. Great experience.

Outstanding customer service and knowledge of their products! Explained the pros of each wiper blade selection and even allowed me the courtesy of washing my hands after I installed them. Their bathroom was over the top for an automotive parts store.

I came here to have a load test done on my battery and to get spark plugs for my truck. Sheila helped me with both of these tasks, and she just totally floored me. The moment I came in she acknowledged me and asked how she could help. For the duration of my experience she had the most helpful and ambitious attitude without losing one bit of professionalism. I was so, so impressed with the depth and breadth of her knowledge, ability to explain things to me in terms I could understand, and her simply excellent customer service and communication skills.

As a woman in a male dominated industry, I can imagine the difficulties she has likely faced. But the way she carries herself - with confidence, authority, and relatability - was just exceptional; she knows what she’s doing and when you talk to her you KNOW that she knows what she’s doing.

Sheila is an extremely valuable asset to this business. She’s clearly VERY intelligent and will go to the top of whatever vocation she chooses - automotive or anything else. She impressed me so much I just HAD to write this review. Go Sheila!!!

I went in yesterday to buy a breaker bar. Found what appeared to be the only one they had. I brought it up to the counter to buy. The man helping me told me they normally have more to choose from and that this one was $40, although something of its size normally runs 15-20. I agreed, and he recommended I pick one up at another store. This was a standup move, and you can bet that because of it I’ll be back! Didn’t catch your name, but a big thank you for the great customer service.

I just started using the commercial side of Napa for my restoration shop. Very knowledgeable and can aquire parts that most auto stores can't. Thanks for taking the time to search for these pain in the arse parts

Very knowledgeable and helpful staff. I have been doing business with NAPA in Gloucester for over 20 years. Every time they've moved locations I have followed and will continue to do so.

Nice guy, nice shop

Everyone is friendly and very professional. They always are willing to help and answer any questions I have on any of my vehicles.I highly recommend them to all of my family and friends.

Very nice and helpful people, They take the stress out of life for a minute anyway, Fun people

Friendly helpful staff and the store is well organized and easy to find what your looking for. It's the only place I go to get what I need for working on my truck

If one cannot get OEM parts, then they'd better get NAPA. Your vehicle will "thank you!"

Had what needed when I needed it. All others in my area had to order it in When I need a repair, I need it now not in a week.

Always super helpful and understanding of your problems.

They were very helpful and courteous making sure I had the right battery.

Very knowledgeable staff and well stocked. I needed a part and Andy had it for in less than an hour.

Great customer service

Very helpful and knowledgeable folks.

Every time I go to napa.im Happy! It's the only auto parts store I'll go to!!