Sound Credit Union Tacoma

Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.

Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one

This is MY branch. Everyone here is so helpful for me and my business. Amber W. at this branch is an extremely smart, capable, clever, and creative financial advisor. And not only that, she is involved in and cares for the businesses in this community. She not only has helped me find financing for my business and keeps my records in order, she is also a client of mine. She keeps it professional and always makes me and my business feel at the center of everything she does. I appreciate her candor and kindness every time I come in to get work done at this Sound Credit Union location.

Great team at Sound Credit Union, they have helped us numerous times with great rates on auto loans and other services. Thank you!

Best bank I've ever used. Never a wait of more than 2 people in the branch. Staff quick, friendly and attentive. Many extra free services like notarizing and counting of coins (up to $200 per day free last I was there). Even the security guards are nice! Never will I go back to a regular bank.

Sound Credit Union has been such an amazing bank, I wanted to leave a review and feedback on a recent experience I had. My wife and I have been saving up for a house, since we are expecting a newborn in February! About a few weeks ago, I had a fraudulent charge from an Apple Cash withdrawal for a large amount of money. To say the least, we were devastated that this happened during a stressful period of our lives. We canceled our debt card. I went to the Tacoma Downtown branch and they issued a new one, right then and there. I was relieved as I had a trip planned the next day! Additionally, I was working with a Customer Service Rep Katie via secure messages and she was able to get things reviewed. My wife and I felt so relieved after receiving credit to the account for the occurrence. It’s been a weight taken off of our shoulders and are more than happy that we have a fantastic Credit Union that are dedicated to the security of our accounts and livelihood. Thank you for your team and your assistance through our crazy period of life! Bless your hearts.

Couldn't find link to give a review. I've been a customer for over 40 years and Amber Warren and Cindy (manager) are THE best employees ever. I had a serious matter and when others told me what couldn't be done - Amber got it done. She spent 1 1/2 hours to resolve an issue that I had been working on for a full week. I hope you see this and reward her in some way. P.s. She should be a trainer to ensure all of your employees have the same knowledge base/level of customer service. Amber, I plan on stopping by when social distancing is behind us. Thanks for being so awesome!

Have been with SCU for many years. I recently had an issue with mobile check deposits. I emailed them, and issue was resolved within 24 hours. Excellent customer service! Over the years I have not had to call them very often, but when I have, I get a human, who speaks English, within 4 rings, every time. Name any financial institution that can say that!!!!

Diligent work under challenging circumstances to secure a favorable auto loan. The representative showed patience and followed up every step of the way. Ib as fortunate to be working with this office and its representative.

I've been with sound credit Union since 99. There have been changes but their customer service is above all. Those negative reviews I don't understand, but everyone is entitled to their option. Know it's not factual. All branches I've ever went to have given a 100% every time.

Worked with Karina this afternoon and was delighted at how quickly she was able to take care of the transfers and paperwork I needed. I hope to work with Karina again in the future and enjoy my next transactions with Sound CU!

Sound credit Union has an excellent staff especially Carmen very friendly answered all my questions and I never felt rushed. I will stick with sound credit union just for the wonderful staff. Thank you again Carmen

Had this place for over 20 years I love it's having a hard time getting my debit card this time but they always catch up scam on my card so I do love them for that

Best sound I've been to the staff was very friendly and even shared some laughs with me so to the workers workings around 11:15 on this day thank you.
From Josh

By far, the Best in the PNW!!!

Such nice staff and delivering the things I needed from them fast and correctly
(❁´▽`❁)*✲ﾟ*

The other reviews are whack 🤣 You guys are the best, the nicest staff around. 👍👍

Good customer service