Pep Boys

Chris was able to take out vehicle in last minute when no one else in the city could! He kept us updated and reassured us that he was going to make sure we get home to our state safely. Him and his team did a wonderful job. The vehicle is doing great, and the service didn’t take long at all. We send many thanks, and hope this location becomes successful with business.

Great work and customer service. I came in for idler pulley and serpentine belt replacement because my car has been making strange noise. I came in and Chris helped me out and the mechanic did a great job. He even gave me a discount because I’m a veteran. Thank you so much Sir!

We came up to Pep Boys on Charlotte Pike in Nashville on a Sunday afternoon with a completely flat tire, thanks to all the pot holes in Nashville. Chris greeted us as soon as we walked in and saved the day for us. He was very busy but handled everyone with such a polite and accommodating demeanor. That has become increasingly rare in our society today, I have found in many situations as of late, the lack of customer service and the complete disregard of customer satisfaction. It was a pleasure to have him take care of us in a rather stressful situation. I would not hesitate to recommend or use this establishment again.

Open on Sundays which is so convenient. Justin was great to work with and made things very simple. The text notification system was awesome. I was able to view the inspection report that even had pictures before even getting a call back so I already knew what work was needed. Hope I’ve found a place that I can consistently use with reliable service.

Pep Boys does an amazing job with my 2008 Focus. They’re knowledgeable, experienced, & have great customer service (when they’re not extremely busy). I typically try to go in the middle of the week to avoid waiting too long.

Yesterday I asked if they had a water fountain (they don’t), but one of the technicians brought me a water bottle. It was very nice and accommodating.

I also don’t feel like they try to manipulate me or upcharge me in any way. They seem to genuinely care about the health of my vehicle and I’ve only benefitted from the suggested repairs they’ve done (brake pads & oil tank cleaning).

I like Danny a lot. He is super personable and a great guy all around. Additionally, one of the new tech guys was very sweet and kind towards me. Overall yesterday was one of the best experiences with an auto shop I’ve ever had.

Jose, got us checked in. He was efficient, so friendly and welcoming to everyone, despite several people pulling at his attention. It was 3pm on a Friday, and we needed to be done by 5pm. Our oil change and tune up was done before 5pm. Sean Banks did an amazing job!! When we got a quote from the dealership for repairs for another issue, they tore everything apart and did not put everything back properly - that could have caused major additional damage to other parts of our vehicle. Sean Banks resolved the issue when he saw it! We felt very relieved, grateful and taken care of. When it comes to mechanics, I don't trust many people. Jose and Mr. Banks definitely earned my trust in fixing our vehicle. Thank you both!!

I love Pep Boys, I have a long history with them and this is the second car that I have owned that they have worked on. There service is quick, extremely professional, and there work is excellent! I needed car work on Easter Sunday, yes, I know, but I was able to have my car fixed and I still was able to go to service and had my car later that afternoon. Thank you so very much Pep Boys.🐇💐💖

Couldn't have been more pleased with the outcome.And the precision an excellent paying attention to detail. Good job Pep Boys!!

Had an emergency while traveling. Chris got me in recommended the best tire for my situation and got me back on the road in 30 minutes.

The men at Pep Boys on Charlotte Pike, Nashville, took great care of our vehicle. They went above and beyond to get my car fixed for us on a very stressful day. They stayed late to complete the job and to wait on us to get there to pick up the car.

The nicest workers! Very quick and affordable service. This is the first business that’s had my tire type! :)))

Chris is amazing! He really helped me out with my Honda CRV. I truly appreciate the communication :)

Chris saved the day I got a flat tire driving through to ky on my way home.
Got my tire fixed quickly and on the road. Thanks

This Pep Boys is a great location to have your vehicle serviced. Jermaine, Banks, and Danny were all great to work with. They helped me resolve an issue I’d been dealing with for a month. I’m sure the rest of their team is just as helpful and knowledgeable as these gentlemen were. Great job guys! 👍🏾

Great work and customer service. Jose is doing a wonderful work there. He takes care the customers. I will definitely come back here. Best Pep Boys in the state.

I've been getting my vehicle fixed here since the late nineties . Great people They work hard and have you back on the road fast.

Premium Care , Honest Staff,
& Quick Service .
Highly Recommended!

Great selection, really wish i could give these guys 6 stars if possible. They dont run the bill up on unneccessary things that you dont actually need. and they took the time to explain things to me so my tiny brain could understand.

Blew a tire late Saturday on the interstate. New vehicle wasn’t aware the dealership did not provide the security key for my after market lug nuts which made this whole ordeal a whole lot worse I thought. Jose at Pep Boys literally saved the day. And to his benefit as well I had a six hour drive and work the next day so I was not very patient but he stayed patient with me and kind got my problem fixed faster than anticipated and changed the rest of my lug nuts to a new brand and provided me with the security key for future use. I don’t know if everyone there is this great but I know if I’m ever in the area again I know where I’m going.

Everyone went above and beyond for me throughout the whole service. This will definitely be the place I take my car from now on.