U.S. Bank Branch

Met with banker as scheduled and completed my business early.

Professional and friendly with Quick service.

Fine. Parking lot is a little odd.

I have had one or more accounts with this local bank for over half-a-century. We are now treated like criminals, not valued customers. Now, every time we pay a bill or deposit or withdrawal $500 in cash or more we have to show our identification and sometimes answer personal questions. There have been times that my driver's license was expired, my temporary license was expired because it took the state 7 months to send out my driver's license. They would not even allow me to do any transactions with my account even though they knew me and I have been banking there for over 50 years! The only reason they cite for this policy is after 9/11 happened our federal government came out with a (know-your-customer policy.) They should certainly know us by now. We are not terrorists! If they can't clear us yet to make a $500 transaction without tracking and recording us there is something terribly wrong. And as with all robotic employees in our country now, they only have one response. " we are just doing as we are told by management or corporate Etc."
Seriously, I have begun to ask some employees with the government, banking, and medical institutions. " if you are told to load people onto box cars to be sent to the crematoriums, are you just going to say that you are doing what you are told to do?" I'm serious, at what point will people stop being a bunch of lemmings and question the unconstitutional things that are being done to all of us? Nuff said.

I was looking forward to open a business account with them. I showed up to the branch But they said they do not have time because it’s just two of them working. This is a joke You guys don’t have time for new customers and make sure to bring a new customers to your guys Banke what are you guys have time for?

Super rude and treats you like he’s too good as a teller. Can’t make this up

Worst customer service. Been turned away due to “not having time” to exchange our cash and coins. They literally have machines that do this for them. So they are just lazy. I can go to TCF across the bridge and be in and out in under 10 minutes all while being treated like a customer and not a burden! Beyond fed up with this branch and the rude staff. I work in customer service and I cannot believe how this branch allows employees to treat customers.

They never answer their phone which is unacceptable

I try to avoid having to use this particular branch. They are both difficult and rude. This has to be a manager issue to be so pervasive at this location. I advise anyone who wants a better customer service experience than they are capable of providing on the hill, to direct their business to the downtown Stillwater branch of USB. The downtown Stillwater USB branch is polite, professional, and friendly.

The only pleasant things about this branch are the location and the ATM

I work construction and literally this place is never open.

Slowest branch on the planet. UGH!