Geek Squad

Fingers crossed! Like a similar reviewer, our Son's laptop battery was failing to hold a charge. We had puchased a 3 year protection plan. We made an appointment and were taken in a timely manner. Cordial and earnest CSR shared the information that the laptop would be shipped out for diagnosis and likely be gone 4 plus weeks. I asked to speak to a manager. Manager Shawn Harris entered. He was cheerful, professional and had been told in advance what the situation was...he came into the conversation with options and the promise he would research others. We heard back from Shawn within 2 days with an improved plan to avoid our Son's laptop being held up in repair for 4 weeks. Shawn has restored my faith in what Excellent Customer service should look like. Best Buy is well served by Shawn Harris.

My laptop's hard drive crashed unexpectedly just before leaving the country for several months. My plane literally left the next day and 100% of my work is online. The staff at Geek Squad, Ralph specifically, ensured that my warranty was honored and did an expedited replacement of my hard drive to make sure I didn't miss my flight, and likely saved me from losing my only job. While overseas. With no money. I got an early phone call stating it was ready for pick up just before my flight. Knowing that the standard turnaround time is upwards to three days, I know that it was the staff that went above and beyond to make sure that nightmare wasn't actualized. I've been a long time Best Buy customer, but you just secured my future business. Thanks again!

This is for the car installation service. It seems the poor reviews are for the GS desk in the store.

Colter did a great job and was finished an hour sooner than planned.

Didn't have an appointment but they still helped me got my set up with a fix for my laptop and sent me in the way they where very polite and helpful

Nathan and Michelle came in like Prep and Landing today and fixed us up with a Mesh Network. Soooo!Tinsel!

Thanks to Sara for squeezing me in and fixing my lap top.

Superb. Quick, very helpful, timely, not expensive, knew what they were doing. I'll continue to use them.

Always busy and professional

The personel were attentive concerned and helpful

So good !!

They could not help me with a remote start install, But gave me the information I needed and were helpful.

Didn’t know you have to book an appointment or you’ll wait till Jesus comes before they assist you.

If I could Give a No star review I absolutely would! The driver of the geek squad van with the Maine license plate 2c9955 is a complete jerk ! It’s I’m trying to pull into MY OWN driveway Mr geek squad and the leprechaun in the passenger seat thought they needed to beep their horn and stomp on the gas pedal getting up to 55 mph in a 20 mph zone ! Maybe geek squad employees need to get air a defensive driving course! Not acceptable we have kids around here!