Planet Ford Service in Spring

I had a great experience with Planet Ford Service. I was able to make an appointment with a loaner (although I did have to wait a while, which I understood). It was nice they have a loaner program to begin with. I brought my truck in and saw Kyle P. as my service advisor. He was great from the start with listening to my issues and suggesting the best way forward. I was in and out with the loaner quickly. I knew they were busy so my expectations were low, but got a prompt response from Kyle with an update on the findings. He worked through Ford’s extended warranty to get my issue fixed and kept me updated through the process. Everything was fixed within a reasonable time frame and the transaction was very smooth. I appreciated the prompt and honest communication from Kyle. Thank you!

I just wanted to say thanks to JC in service, and the Mobile service team. I needed to bring in my Bronco for a recall and oil change. I was sent to the mobile manager Brandon. He had me set up with the mobile unit and I was all fixed up in no time, they came to me. The technician Trey was awesome! And thanks to my sales guy Clennon just because he's great.

I got a Spray on Bedliner added to my Used F-150. The service by the Aftermarket department was very courteous and time efficient. The dealership was very clean, and professional. And the snackbar had pretty good food too.

The entire experience was awesome, my salesman went above and beyond to find me the truck and deal I was looking for, the manager always on top of things making sure we were taken care of and the gentleman at the pro shop made sure I got exactly what I wanted. I spent over 3 months shopping around and nobody was willing to work with me til I got to Planet Ford. I definitely recommend this place to anybody who is looking for a vehicle

Great experience for a recall service. Mobile team came to my office and took care of the items in 30 minutes. Staff was knowledgeable about the work and answered questions.

I was lucky enough to get Lacy as my service advisor. She was extremely friendly and kept me informed on the status of my vehicle - never did I ever have to call to chase her down for a status update. This location is far from home but is close to work and will now be my preferred location! Thanks Lacy!

We love our product! Now only if we could get rid of this 18 dodge 3500!!!

I just purchased a new vehicle from Planet Ford and I have to say I am completely impressed with your entire operation. All of the people that work there we're very friendly and more than willing to help with any questions I may have had. Eric Cooper is the salesman that took care of all my questions and was extremely patient. Eric and I discussed many different vehicles within a two-week period, and when I finally made my purchase I was very happy not only with the vehicle but the price of the vehicle was amazing. I had a very good experience with my first Ford purchase and will definitely be back for another. I hope the service department is as friendly and efficient as the sales representatives have been when that time comes. Thank you again Eric Cooper for your patience and your suggestions. I went to several dealerships and Ford definitely out did everyone when it came to customer service, with a special two thumbs up to Eric Cooper, he is definitely one of the reasons I came back to Ford to make my purchase. I love my new Ford!!!

Service was quick and professional! Bit pricey if not under warranty as it's a dealership. However, they are awesome! Best service dealership around!

Drew has been an extremely amazing person to work with on our new car buying experience. He was so patient with not only us.

I am completely satisfied with the service I received from the service center. I spoke with Jess a few times over the phone and she offered nothing but friendly service and patience and informative answers to my questions. I also met the tech who did the work on my Ford Fiesta and drove home feeling safe knowing my car is back in order. Thank goodness for warranties. My repair was covered at no cost out of my pocket. Look forward to working with them in the future.

Our experience at Planet Ford was excellent. We were blessed that Alan Wade helped us. He made us feel like we were the most important customers he had. He has outstanding customer service, He went behind to help us, but best of all he cared and wanted to see us happy. We drove the truck home and are very happy. We have purchased two trucks in a year and will be back to purchase a car in a few months. Thank you Planet Ford and especially Alan Wade.

My experience at Planet Ford 45 was unreal. I’ve been to many car dealerships in my life and have never had had a car purchase run that smooth. I wasn’t pressured into a vehicle even once. Never rushed. The sales associate, Myles Arceneaux, has to be the most professional sales associate I have ever dealt with at a dealership. Very knowledgeable and extremely patient. I went in for one car and hours later, ended up choosing a different car.

Once I made my choice on the car, Myles must’ve put up a good fight for me In the managers’ office because once the manager, Vada I believe, came out to speak with me regarding price, she was very easy going , professional, and open to negotiate. Myles made sure to find and apply every incentive they had and that I was eligible for. I usually go into dealerships with my guard up as they tend to try their hardest to get the highest price possible on a vehicle. That doesn’t apply here. Great price.

The finance office is where I expected the problems to arise. I felt the sales experience was too easy and had to be a front. It, to my surprise, the issues never came. The finance manager, Chad Jennings, went through every add on available in detail and what add one were necessary. I had a few hundred questions as I’ve had bad experiences with add one and getting misinformation when signing on. He had this desk sized tablet where all of the details were laid out in front of me. Everything about the finance experience was transparent. No hidden fees. No pressure. As soon as we were done after closing time due to me taking my time choosing s vehicle, Myles was still sitting in the waiting area to ensure everything went smoothly for me. My wife and I walked out of the dealership still in question about what exactly happened. No arguing or hard negotiations. The whole experience was unreal. I have already recommended multiple associates and coworkers to go to Myles and Planet Ford 45. Not sure if they went but, I will definitely be a returning customer just because of the level of buying experience.

Great experience overall, in and out in 3.5 hrs (which is a very solid number for a new vehicle purchase). Not too much trouble negotiating the price to what we were looking for, literally made a better deal than anywhere else in the US (I looked extensively before making the 1.5 hr trip), very happy customers! When time comes for another vehicle purchase, we will keep Planet Ford Spring in mind.

Go to Planet Ford 45 and see salesman William Ballard. William and Ron were great! They helped me get a 2017 Ford Focus when I was in need of a new reliable car. They made the car buying process so easy and seamless and got me a deal that exceeded my expectation. I drove from 3 hours out of town and I was back on the road in less than a couple of hours with my brand new car. Excellent customer service!!

I just purchased my second 2018 Ford vehicle and the experience was great. Being a large volume dealership did not take away from the personal one on one buying experience. Dave Webb and Dave Sherman (sales and finance) were super nice and did not try to blow sunshi..... well you know what I mean. I was able to do a majority of the paperwork remotely so the in house time was drastically reduced. If I could, I would trade in my truck and drive off with my 3rd vehicle (truck) from Planet Ford in Spring!!!!!!!!!!!!!!

Called this morning about an ongoing issue with Jerky drivability that I had not had the time to address until today. While the entire service staff at this dealership is great, I had the pleasure of dealing with Jessica when I called this morning and asked about scheduling the maintenance needed on the drive shaft to correct the issue.

Jessica was a delight to speak to on the phone, she was up beat and has a great sense of humor all while being extremely knowledgeable about what was going on with my truck. Jessica was able to get me in sameday this morning and had me out the door completed in about an hour as promised.

If you need anything from Randall Reed Ford's service department in Spring, Jessica is your go to girl!

Hands down the best place on the planet to help with such a big purchase. Carlos Herrera was fabulous in ensuring that I find the perfect truck with every feature I wanted. He's an absolute workhorse who won't give up until you are 100% satisfied with your purchase. His smile and generosity made me feel as if I made a friend along the way. I couldn't have asked for a better truck buying experience!

Jessica's attitude was professional and here patience with me was phenomenal . I can be a bit long winded in conversation . None the less everyone. I am very satisfied with the customer service at this Ford dealership.

Victor is the man with the plan over at Ford. Excellent customer service, no hassles, and worked with what I told him I was looking for. Jamie (manager) helped me feel welcome as well and Mario the finance guru alongside Charles the Sales manager helped make the money right. We overcame some obstacles and did it without a horrible wait. I salute you boys and thanks again ✌🏼🇺🇸🇺🇸